SATO GZ4e Series Operator's Manual page 74

Section 5: Troubleshooting
5.2 TROUBLESHOOTING TABLE (Cont'd)
TROUBLESHOOTING TABLE
NO LABEL MOVEMENT
Loose or broken timing belt.
Incorrect label sensor selected.
No voltage output.
Drive motor not operating.
INCORRECT LABEL POSITIONING
Incorrect label sensor selection.
Improper sensor adjustment.
Data input error.
Incorrect offset settings.
NO PRINTED IMAGE
Print head is disconnected.
No voltage output.
Defective print head.
Defective main circuit board.
Interface problems.
Data input error.
PRINTER CREATES A BLANK LABEL
Data input error.
Incorrect label sensor selection.
Print head is disconnected.
Defective print head.
Defective main circuit board.
LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL
Power supply issues.
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Replace or adjust as required.
Check printer configuration for proper sensor selection.
Replace fuse as stated, T3.15A H 250V.
Test power supply and replace as required.
Ensure wiring harness connection. Replace as necessary.
Make sure the correct sensor is selected.
Adjust sensor sensitivity as required.
Ensure correct data stream.
Adjust offset settings as required.
Make sure print head wiring harness is connected on each end.
Replace fuse as stated, T3.15A H 250V.
Test power supply and replace as required.
Replace print head and reset counter.
Have SATO authorized servicing personnel replace main board.
Troubleshoot interface - refer to the next chapter.
Ensure correct data stream.
Ensure correct data stream.
Set the sensor correctly.
Power off the printer and ensure a proper connection.
Replace print head as required.
Have SATO authorized servicing personnel replace main board.
Ensure cable properly connected. Check/replace power supply.
GZ4e Series Operator Manual