Dish Network Hopper Sling User Manual page 124

913.book Page 113 Tuesday, January 15, 2013 4:57 PM
What Is Happening
Your computer or FAX machine
tries to send a FAX or modem
transmission, but fails.
Your computer or FAX machine
was receiving a FAX or modem
transmission, but an error
occurred.
Locks
What Is Happening
You set a lock (for example, a lock on
programs by ratings), but the lock
does not take effect.
You forgot the password, so that you
are unable to unlock the receiver.
Buying a Pay-Per-View Program
What Is Happening
Someone orders a Pay-Per-
View program without your
permission.
You find that you are not able to
order a Pay-Per-View program.
You find that you are not able to
cancel a Pay-Per-View
program.
Your setup includes more than
one receiver. You order a Pay-
Per-View program, but it does
not appear on all of the
receivers.
Possible Reason
The receiver was sending Pay-
Per-View purchase information
to DISH using your phone line.
When the receiver found that the
telephone was busy, it Re-send the FAX or modem transmission.
automatically disconnected. The
fax or modem found that there
was no dial tone, and cancelled
the transmission.
The receiver may have tried to
send Pay-Per-View purchase
information to DISH using your
phone line during the fax or
modem call. When the receiver Have the sender resend the FAX or modem
found that the telephone was transmission.
busy, it automatically
disconnected. This generated
"clicks" that caused an error in
the FAX or modem transmission.
Possible Reason
You may not have locked the
receiver.
You may not have written down
the password.
Possible Reason
Lock the purchase of Pay-Per-View programs.
Remember that you are responsible for all Pay-Per-
You may have been away from
View purchases, whether or not you authorize such
the receiver, and someone else
purchases. If you lock Pay-Per-View purchases,
used it.
then anyone who wants to order a Pay-Per-View
program must enter the password.
The receiver may not be
Connect each receiver to a phone line or a
connected to an active telephone
broadband Internet connection for Pay-Per-View
line or broadband Internet
ordering using the remote control.
connection.
You ordered a Pay-Per-View You cannot cancel an order for a Pay-Per-View
program, and then decided not to program, whether it was just ordered or ordered
watch it. earlier.
You ordered a Pay-Per-View If you want to watch a Pay-Per-View program on
program, and want it to be TVs connected on each receiver, you must order the
available on all the receivers in program for each receiver but you only pay for the
your setup. program once.
Reference
Troubleshooting Tables
What to Do
What to Do
You must lock the receiver to apply any lock
that you have set.
Call the Customer Service Center at 1-800-
333-DISH (3474).You must be able to verify
your account information with the customer
service representative.
What to Do
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