Dish Network Hopper Sling User Manual page 121

913.book Page 110 Tuesday, January 15, 2013 4:57 PM
Reference
Troubleshooting Tables
What Is Happening
A "black box" fills almost all of the TV
screen.
The TV screen is all blue.
Favorites Lists
What Is Happening
GUIDE
You press the remote
button while the Program Guide
is displayed. You find that you
can apply only the lists for My
Channels, My HD Channels or
All Channels.
You try to apply an empty
Favorites List. The receiver
displays an ERROR message.
A Favorites List does not show
channels that you know you
have added to it.
Timers
What Is Happening
You disabled the PrimeTime
Anytime™ feature, but you
notice that a tuner is still
recording during prime time.
You try to set up an event timer
and the receiver displays a
message noting that the
program is locked.
110
Possible Reason
• There may be interference
from other nearby electrical
devices (such as radio towers,
cellular telephones,
computers, microwave ovens,
radios, stereos, or TVs).
You may have turned on the
Closed Captioned feature on the
TV, and put that feature into Text
mode.
You may have connected the
receiver to an input on the TV
that is incorrect for the signal
output from the receiver.
Possible Reason
If you have not added channels
to any custom Favorites List, you
You must add channels to a custom Favorites List
will be able to apply only the My
before you can apply it.
Channels, My HD Channels or
All Channels lists.
The receiver will not allow you to Choose another list to apply, or add at least one
apply an empty list. channel to the empty list.
If you have set the receiver to
Change the Hide Adult or Hide Locked setting on
hide adult channels or hide
your receiver if you do not want these channels
locked channels, these channels
excluded from the Program Guide or other channel
are not included in the Program
lists. Refer to page 53.
Guide or other channel lists.
Possible Reason
Enabling or disabling the
PrimeTime Anytime™ feature Make sure you make any changes to the PrimeTime
must be completed at least 20 Anytime feature at least 20 minutes before the
minutes before prime-time hours prime-time hours begin. See "Using PrimeTime
begin. Otherwise, the change will Anytime™ and AutoHop™" on page 66.
not apply until the next day.
You must enter the password
To create an event timer for the program, first enter
before you can create an event
the password.
timer for a locked program.
What to Do
• Check other nearby electrical devices as
possible sources of interference.
• Check that all required coaxial cables are in
place.
• Check for moisture or water leaking into all
connections. Dry them out if needed, then
seal them with coaxial cable sealant.
• Check the length of cable between your dish
and receiver. If it is greater than 200 feet,
contact the person who installed your
system.
• Make sure the system is properly grounded.
Using the TV remote control and/or menus
displayed by the TV (not the receiver remote
control or the menus displayed by the
receiver), turn off the Closed Caption feature.
• Check your TV owner's manual for the
correct TV input to use for the signal output
from the receiver (1080i or 720p for HD).
What to Do
What to Do