Dish Network Hopper Sling User Manual page 111

913.book Page 101 Tuesday, January 15, 2013 4:57 PM
Chapter 12
Using Troubleshooting Tools
Point Dish and Check Switch
The Point Dish and Check Switch screens are often helpful when you call the Customer
Service Center. You may be asked to display these screens when you contact DISH. Even
though there are items that can be changed, only change them when specifically directed
to do so when speaking to a DISH Customer Service Representative.
1
Press the MENU button, highlight and select the Settings tile on the Main Menu screen.
2
Highlight and select Diagnostics, and then Point Dish.
3
This screen shows you information to help maximize your satellite signal. The bar at the
bottom of the screen indicates the signal strength. Green shows a good signal, yellow is a
marginal signal, and red indicates the signal is not acceptable or is from the wrong satellite
transponder or orbital location.
4
Do not run a Check Switch test unless directed to do so when speaking to a Customer
Service Representative or authorized DISH technician.
Getting More Help
Other helpful resources are available to answer any questions you may still have:
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101
Warning: Running the Check Switch test while it is receiving low or no signal will
result in incorrect satellite receiver settings and cause you to lose channels. Do
not run a Check Switch test unless directed to do so when speaking to a
Customer Service Representative or authorized DISH technician.
Access information about Hopper with Sling or Joey Receivers by pressing the MENU
button on the remote control or front panel of your receiver and selecting the Help tile.
For support information, visit the mydish.com/support website.
For user-assistance materials and manuals, visit the mydish.com/manuals website.
To chat live with DISH, visit the mydish.com/chat website.
To call the DISH Customer Service Center, dial 1-800-333-DISH (3474).