Dish Network Hopper Sling User Manual page 123

913.book Page 112 Tuesday, January 15, 2013 4:57 PM
Reference
Troubleshooting Tables
Hearing a Program
What Is Happening
The receiver's front panel power
light is on and there is a good
picture on the TV set, but you do
not hear any sound.
You hear a foreign language
with a program.
Caller ID
What Is Happening
Caller ID is not working.
Telephone for Voice/Data/FAX
What Is Happening
While you are making a
telephone call, you hear
"clicks."
You pick up the telephone to
make a call, but you do not hear
a dial tone.
112
Possible Reason
• Check the volume level on the TV or audio
• You may have muted the
sound, or set the volume so
low that you cannot hear it. • Check the audio connectors and cables from the
• The audio connections may
not be properly connected. • Check the TV speakers or the sound system.
• You have selected Dolby • In the Dolby Digital menu, select
Digital Only when there is no
Dolby Digital soundtrack.
You may have set the receiver to
Press the
select an alternate audio
Main Menu, select
language. The program may be
Audio
in a foreign language.
Possible Reason
• You do not have Caller ID
• Verify that Caller ID is a service provided by your
service from your local phone
company.
• Your phone line is not
• Verify that you have connected the phone line to
connected to the phone jack
on the back of the receiver.
• Press the
• You do not have the Caller ID
option enabled.
Possible Reason
The receiver may have tried to
send Pay-Per-View purchase
information to DISH using your You do not have to do anything. You can always use
phone line. When the receiver your telephone line, because the receiver
found that the telephone was automatically hangs up if it finds the line is busy.
busy, it automatically
disconnected.
The receiver was sending Pay-
Per-View purchase information
to DISH using your phone line. Hang up, and then pick up the telephone again to get
When the receiver found that the a dial tone.
telephone was busy, it
automatically disconnected.
What to Do
device. Turn off the mute or turn up the volume,
as required.
receiver to the TV or the sound system.
Dolby Digital/
PCM for the audio output. If your decoder/
amplifier will not accept Linear PCM digital input,
use the analog connections instead.
MENU
button on your remote. From the
Preferences , then Alternate
, and choose the language that you prefer.
What to Do
local phone company and you subscribe to it.
the phone jack on the back of the receiver.
MENU
button on your remote. From
Settings
the Main Menu, select , then
Setup , and then Caller ID . Select the
Save
option and then .
What to Do
Network
Enable