Dish Network Hopper Sling User Manual page 120

913.book Page 109 Tuesday, January 15, 2013 4:57 PM
What Is Happening
When you are using the Program
Guide or Browse Banner, some
channels are missing.
Watching a Program
What Is Happening
The TV Viewing Status screen is
displayed when you turn on the TV
(and you didn't press the red button).
The receiver's front panel power light
is on, but the TV image is black, blue,
or snowy.
The TV image has pixels (small
squares), is freezing, or you have
intermittent black screens.
The receiver's front panel power light
is on, and there is a picture on the TV
screen, but the picture:
• has sparkles or is grainy
• has a herringbone pattern
• lacks color or vertical hold
• wobbles
• looks "washed out" or fuzzy.
Possible Reason
• You may have applied a Favorites
List other than the list named All
Chan.
• You may have set up the Program
Guide so that when the receiver is
locked, the Guide hides adult
channels
Possible Reason
• From this screen, you can choose to join
• All three tuners are currently
in use across your Whole-
Home HD DVR system.
• Verify the TV is set to the correct input or
• The TV set may not be
• Make sure that the TV set is plugged into a
working properly.
• The TV may be connected to
• Make sure that the TV is turned on.
the wrong input.
• Make sure that the TV is connected properly
• If the TV and the receiver are
working properly, there may
• Make sure that the TV's text mode and
be interference with the
satellite signal.
• Make sure that the TV brightness and
• Make sure that the satellite dish has a clear
• Check whether branches or leaves have
• Make sure that the satellite dish is aimed at
Your receiver may be
experiencing signal loss due to
something blocking your dish's
view of the sky, the dish being
mis-aligned, or weather.
• Note the local weather conditions. Heavy
• If the receiver is connected to
the remote TV using the RF or
VHF connections, there may
• Make sure that the TV is connected properly
be a strong local broadcast on
the same channel, or a
channel adjacent to the one to
which the TV is tuned.
• Make sure that the TV brightness and
• The TV set may not be
working properly.
Reference
Troubleshooting Tables
What to Do
• You can change the applied
Favorites List while using the
Program Guide by pressing the
GUIDE
remote control button.
You can choose another custom
Favorites List, the All Chan list,
which includes all the channels,
the All Sub list, which includes all
subscribed channels, and the All
HD list, which includes all
subscribed HD channels.
• Unlock the receiver for the
Program Guide to display adult
channels.
What to Do
one of the live TV programs being viewed on
another TV, play back a DVR recording of a
PrimeTime Anytime™ or other program, or
view an On Demand program or event.
channel for your setup.
working electrical outlet.
to the receiver.
Closed Captioning features are turned off.
contrast are adjusted correctly.
line of sight to the satellite.
grown into the line of sight.
the satellite. Check the strength of the signal
using the Point Dish screen, as described
on page 101. Consult your DISH installer to
re-aim the dish, if necessary, to obtain the
maximum possible signal strength.
rain, snow, or cloud cover may be interfering
with transmission of the satellite signal.
Remove any snow or other debris which
may have collected on the satellite dish.
to the receiver.
contrast are adjusted correctly, and that the
TV is working properly.
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