Extension Monitoring - ShoreTel 530 User Manual

Step 1 The assistant user accesses an aBCA associated with the
executive extension by pressing an appropriate IP Phone or
Call Manager button.
The called party will see the executive's bBCA or the assistant' s aBCA's
NOTE
caller ID based on the BCA Caller ID registry setting.
The assistant user calls the recipient and prepares the
Step 2
recipient for the executive' s call.
Step 3 The assistant user places the call on hold.
The assistant user presses the hotline button to call the
Step 4
executive.
Step 5 The assistant user advises the executive of the call in
progress and provides instructions on picking up the call.
Step 6 The executive picks up the held call by pressing the aBCA
button, as instructed by the assistant.
NOTE An executive extension' s redial list shows only outbound calls.

Extension Monitoring

A monitored extension is a custom key (set by your system administrator) that
helps you manage incoming calls for that extension. It also serves as a shortcut
when performing one of the following functions: dialing that extension,
transfer, conference, call parking, call pickup and intercom to that extension.
Additionally, you can see when the monitored extension has unheard
messages by the icon.
The ShoreTel 560/560g phone displays icons in the monitored extension's
label area to help you determine the operational status of the monitored
extension.
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