Extension Monitoring - ShoreTel 230 User Manual

1 ShoreTel IP Phone 230/230g
The assistant user advises the executive of the call in progress and provides instructions on

picking up the call.
The executive picks up the held call by pressing the aBCA button, as instructed by the assistant.

Internal users calling executive will see aBCA's number called party ID while the call is ringing and
actual executive number after the call is connected.
Outbound Calls
The following scenario describes a typical process of setting up a call for an executive by an assistant
through Shared Call Appearance.
The assistant user accesses an aBCA associated with the executive extension by pressing an

appropriate IP Phone or ShoreTel Connect client button.
Note
The called party will see the executive's bBCA or the assistant's aBCA's caller ID based on the BCA
Caller ID registry setting.
The assistant user calls the recipient and prepares the recipient for the executive's call.

The assistant user places the call on hold.

The assistant user presses the hotline button to call the executive.

The assistant user advises the executive of the call in progress and provides instructions on

picking up the call.
The executive picks up the held call by pressing the aBCA button, as instructed by the assistant.

An executive extension's redial list shows only outbound calls

Extension Monitoring

A monitored extension is a custom key (set by your system administrator) that helps you manage
incoming calls for that extension. It also serves as a shortcut when performing one of the following
functions: dialing that extension, transfer, conference, call parking, call pickup and intercom to that
extension. Additionally, you can see when the monitored extension has unheard messages by the
icon.
The phone displays icons in the monitored extension's label area to help you determine the operational
status of the monitored extension.
Answering a Monitored Extension's Call
In addition to the visual cues the monitored extension's icons and custom key LED provide, you will
also hear a different ring when a call comes in, and if you're on a call, you will hear a higher pitched call
waiting tone.
34 User Guide
Extension Monitoring
ShoreTel IP Phone 230/230g