Shared Call Appearence - ShoreTel 530 User Manual

If the button specifies a Silent Coach recipient, the system immediately
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initiates a Silent Coach session with that user. Disregard the remaining
steps.
If the button does not specify a Silent Coach recipient, enter the
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recipient' s name or number in the Telephone User Interface.
To perform a Silent Coach from any system phone,
Enter the *22 code, followed by the number of the target extension.
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ShoreTel phones display softkey options while a Silent Monitor option is
active. The following figure displays the ShorePhone 560 Telephone User
Interface for a user that initiated a Silent Coach session.
Softkey options available to the Silent Coach initiator:
SilMon: Transitions the session into a Silent Monitor session
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Barge: Transitions the session into a Barge In call.
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Show: Displays all call participants in the Telephone User Interface.
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Softkey options available to the Silent Coach recipient:
Consul: Places the active call on hold and establishes a two-way voice
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path between with the Silent Coach initiator.
While the recipient consults with the initiator, soft key options include:
Resume: Restarts the recipient' s original call.
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Show: Displays all call participants.
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HangUp: Terminates the call.
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Show: Displays all call participants in the Telephone User Interface.
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Hangup: Terminates the Silent Monitor session.
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Shared Call Appearence

Shared Call Appearance is a ShoreTel client feature that establishes common
Bridged Call Appearance between a user (executive) and at least one other
user (assistant). A Shared Call Appearance is typically established to allow one
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