Using The Headset; Sending A Call To Voice Mail; Diverting A Call; Answering Additional Calls - ShoreTel 530 User Manual

Using the Headset

To answer a call, press the Headset button
green.
To end a call, press the Headset button

Sending a Call to Voice Mail

When an incoming call arrives, a To VM soft key becomes available, as shown
in the figure on the previous page. Press the To VM soft key to send the caller
directly to your voice mailbox.

Diverting a Call

You can send an incoming call to another extension or to an outside number
without answering it.
Step 1 Press
Enter the number, or press the extension's custom key.
Step 2
Step 3 Press the Transf soft key to complete the transfer to an
extension.

Answering Additional Calls

With the appropriate permissions, you can receive up to 16 incoming calls at
once. (The maximum number is set by your system administrator.) If you
receive an incoming call while you are on the phone, you can press the
blinking call appearance button to answer the incoming call, and the current
call will automatically be put on hold.
Alternately, if the phone is out of call appearance buttons, you can interact
with multiple calls using Personal Call Manager.
If you receive an incoming call while you are on another call, you will hear a
beep on the call. To answer the incoming call and put the current call on hold,
press the Hold button
appearance key.
14
again.
Transfe r
.
Hold
. To return to the previous call, press the call
. The LED in the button lights