Call Manager Software - ShoreTel 530 User Manual

CALL MANAGER SOFTWARE

In addition to using the telephone interface of your 560/560g IP phone to
access the ShoreTel features, you can accomplish many of the same tasks with
ShoreTel' s Call Manager software. ShoreTel's Call Manager software provides a
visual, information-rich interface for managing and controlling
communications – both telephone calls and voice mail.
The user-friendly interface lets you access all of the features and functions of
your ShoreTel IP phone system, including unified messaging, point-and-click
call management, customizable call-handling, and visual voice mail from your
Windows-based PC.
The software works in concert with your 560/560g IP phone to let you
perform the following tasks:
dial by name or number
•
change the call handling mode
•
open a SoftPhone session
•
keep a 1000-line call history of inbound, outbound, and missed calls
•
interact with voice messages from your PC
•
Call Manager frees you from fruitless tasks like playing phone tag, looking up
numbers, struggling to set up conference calls, or interacting with voice mail
messages. Integrated presence eliminates phone tag by letting you know if a
line is busy or if an employee has redirected calls to another destination – all
before dialing. And a visual display of up to 16 callers lets you switch from one
caller to another, transfer callers to another destination, or initiate a
conference with a simple mouse click.
ShoreTel' s Call Manager software comes in five flavors, each offering access to
slightly different capabilities and feature sets:
Personal Call Manager
•
Advanced Call Manager
•
Workgroup Agent Call Manager
•
Workgroup Supervisor Call Manager
•
Operator Call Manager
•
For more information about Personal Call Manager and what features are
available to you, see your system administrator.
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