Scanning Problems - Fuji Xerox DocuPrint C2090 FS User Manual

10.4 Scanning problems

If you have problems of scanning, check your:
• Interface connections
• Computer setup and software installation
• Software instructions for scanning procedures
Problems
The product does not scan.
Pressing the <Start> button
does not start scanning.
You cannot start DocuWorks
The scanner software does not
work properly.
Possible Reason/Solution
• Wait until the Print light stays on in green (ready for scanning).
• Your DocuPrint C2090 FS may not work properly if you use a USB
cable other than the one supplied in the package. Use only the
USB cable supplied in the package.
• The product may not work properly when connected to the
computer through more than one USB hub. Connect the product
directly to the computer's USB port or through on hub only.
• Make sure DocuPrint C2090 FS software is installed on your
computer.
• For Windows XP users:
From the [Start] menu, select [Control Panel]. Double-click
[Scanners and Cameras], then right-click [FX DocuPrint C2090
FS] and then select [Properties] from the pop-up menu. Click the
[Events] tab and make sure the correct application is selected as
the application for the [File Button] event.
• For Windows 2000 users:
Click the [Events] tab in the [FX DocuPrint C2090 FS Scanner
Properties] properties window, and make sure the [Disable
device events] check box is clear. Also, make sure [File Button]
is selected in the [Scanner events] list box, and the correct
application in the [Send to this application] list is selected.
• Make sure the DocuPrint C2090 FS is turned on.
• Turn off the DocuPrint C2090 FS and your computer, and check
the connection between them.
• Make sure the DocuWorks is selected in your application
software.
• In the [Windows Device Manager] menu, make sure DocuPrint
C2090 FS appears under Imaging devices hardware type without
a question [ ? ] or an exclamation [ ! ] mark, or as an Unknown
devices hardware type. If so, uninstall DocuWorks, then reinstall it
following the instructions in "Installing software" section on "Setup
and Quick Reference Guide".
• For Windows users:
Double-click [Scanners and Camera] in the Control Panel. Delete
the DocuPrint C2090 FS icon and reinstall the DocuWorks as
described in "Installing software" section of "Setup and Quick
Reference Guide".
• Make sure your computer meets the systems requirements and
for the software you are using.
• Make sure your computer has enough memory for your software.
If it does not, see your software and computer documentation for
instructions on freeing up available memory or upgrade your RAM.
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