Connecting A Telephone Line; Troubleshooting The Installation - Ubee DVW3201B Subscriber User Manual

Troubleshooting the Installation

4. Confirm connectivity by opening a Web browser and going to any Web site
(for example, http://www.wikipedia.org) or access the Web interface for the
DVW3201B.
Note
The Web interface allows you to customize the configurations and capabilities for the
device. For a full explanation of all Web interface functions, refer to
User Interface on page
If having wireless issues or questions, refer to
Network on page
2.2.3

Connecting a Telephone Line

You can connect up to two telephone lines to the DVW3201B to use the telephone (voice)
features.
Voice service must be enabled by the service provider. Voice service requires additional
steps for the service provider including cancelling the previous telephone provider service,
porting the telephone number, and other tasks to minimize downtime during the transition.
Steps
To connect a telephone line:
1. Connect an analog telephone to the TEL1 or TEL2 jack on the back panel of device
using the supplied RJ11 telephone cable.
2. Pick up the telephone and listen for a dial tone.
3. Make a phone call and/or have someone call you to verify a successful connection.
2.3 Troubleshooting the Installation
Use the following tips to troubleshoot the installation.
 None of the LEDs are on when I power on the DVW3201B.
 Check the connection between the power outlet and the power adaptor. Verify the
power outlet is energized and the power adaptor is connected to the power outlet.
 Check the connection between the power adaptor and the cable modem. Power off
the cable modem and wait for 5 seconds and power on the modem again. If the
problem still exists, there may be a hardware problem.
 The ETH 1, 2, 3, or 4 LEDs on the back of the modem are not lit where Ethernet
cables are connected.
 Restart the computer so that it can re-establish a connection with the cable
modem.
 Check for a resource conflict (Windows users only):
1.
14
17.
67.
Right-click the My Computer icon on your desktop and choose Properties.
Ubee DVW3201B Advanced Wireless Voice Gateway Subscriber User Guide • July 2012
Deploying and Troubleshooting the Wireless
Ubee Interactive
Using the Web