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Ubee DDW365 Advanced Wireless Gateway Firmware Version: 8.17.xxxx Subscriber User Guide Cox Communications www.ubeeinteractive.com 8085 S. Chester Street, Suite 200 Englewood, CO 80112 1.888.390.8233 Sales (email): amsales@ubeeinteractive.com Support (email): amsupport@ubeeinteractive.com February 2014...
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Ubee Interactive continuously improves its products and reserves the right to make changes to the product described in this document without notice. Ubee Interactive does not assume any liability that may occur due to the use of the product described in this document.
DDW365 Advanced Wireless Gateway for subscribers of Cox Communications cable services. This document serves the following purposes: Provides instructions on how to install, connect and operate the DDW365. Provides directions for accessing the Web user interface (UI) for configuration and management of the device.
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(1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause undesired operation. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
The package for the DDW365 contains the following items: Item Description 1 - RJ45 Cable (Ethernet) Length ~ 6.0 ft RoHS & UL compliant Sample image, actual appearance subject to change. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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Ubee Interactive Checking Device Package Components Item Description 1 - Power Cable Input: 90-120VAC, 50-60Hz, 0.9A Max. CE and UL Certified Sample image, actual appearance subject to change. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
The following images represent the device front and rear panels. Connection descriptions are provided in section 1.5.2., and LED descriptions are provided in section 1.5.3. Front Panel Rear Panel Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
On – Locked to US and DS channels and registered OK. Flashes – When a firmware upgrade is in progress, and POWER LED and ONLINE LEDs are ON solid. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
The Ethernet ports are used to connect Ethernet devices such as computers, gaming consoles, and/or routers/hubs to the DDW365 using RJ-45 cables. Each Ethernet port on the back panel of the device has an LED to indicate its status when an Ethernet device is connected.
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Supports IEEE 802.11e Wi-Fi Multimedia (WMM) and UAPSD (power savings) DOCSIS, Web-Based, and XML Configuration Telnet/SSH remote management Firmware upgrade via TFTP Configuration backup and restore SNMP support Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
WPA Pre-shared Key = Unique key for each device. Also called the network key. The WPA pre-shared key for the DDW365 is the 13 characters of the modem’s serial number and can be found on the Wireless Primary Network screen. Refer to Using the Primary Network Option on page 77.
Standard User Web Interface Login Username: user Password: user Note: After initially logging in to the DDW365, you will be asked to change your password for security reasons. Refer to Changing the User Password on page 18 for more information.
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Defines the internal version number that identifies the hardware Hardware Version design. DC (Date Code) indicates the date of manufacture in MMDDYY format. Defines the country the where the device was manufactured. Assembled In Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
Troubleshooting the Installation on page 15 Setting Up and Connecting the DDW365 Use the following instructions to set up and connect the DDW365. When the device is set up and connected, refer to Accessing the Web User Interface Locally on page 16 configure the device.
For MAC OS X, 10.2, and higher, Firefox 1.07 and higher, Safari 1.x and higher. 4. Connect the power cable included in the product package to the back of the DDW365 and plug the other end into a power outlet.
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All available wireless networks will appear in the drop-down menu. 2. The DDW365 is shipped with a default SSID. The SSID is the name of the wireless network broadcast from the device so that wireless clients can connect to it.
Troubleshooting the Installation Use the following tips to troubleshoot the installation. None of the LEDs are on when I power on the DDW365. Check the connection between the power outlet and the power cord. Verify the power outlet is energized and the power cord is connected to the power outlet.
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Try a different cable. The Ethernet cable may be damaged. If none of these suggestions work, contact your service provider’s tier II support for further assistance. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
Using the Web User Interface The Web user interface (UI) for the DDW365 is easy to use and allows you to view and configure settings for your wireless gateway device. You can validate the installation by accessing the Web user interface on the device.
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3.1.1 Changing the User Password After successfully logging in to the DDW365 for the first time, the following pop-up window will appear, prompting you to change your password for security purposes. Click OK. The Status>Account screen will appear and allow you to enter a new password and then confirm the new password.
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You will be returned to the login screen again. Enter the username (user) and the new password. Click OK. The Status>Account screen will appear again and will indicate that the password change has been accepted. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
The Status menu of the Web user interface allows you to access information about the DDW365, such as software version, and connection (downstream and upstream) status. It also allows you to change the username and password, perform diagnostic tests, and reset user defaults.
Downstream displays detailed information on the network traffic from the service provider to the local computer (downstream channels). Upstream displays detailed information on the network traffic from the local computer to the remote destination (upstream channels). Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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Using the Connection Option Steps To view connection information: 1. Click Status from the main menu. 2. Click Connection from the left side menu. Field descriptions are listed below the screen example. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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Displays the symbol rate in 1000 symbols per second. Symbol Rate Displays the current cable modem upstream frequency in Frequency hertz. Displays the current cable modem upstream transmit power in Power decibel millivolts (dBmV). Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
Use the Diagnostics option to test network connectivity. Two utilities are available: Ping and Traceroute. Topics See the following topics: Using the Ping Option on page 25 Using the Traceroute Option on page 26 Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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Defines the packet size (bytes of data) to send for the ping Ping Size operation. Default is 64. Defines the number of ping commands to send to the ping No. of Pings target. Default is 3 pings. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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3. Choose Traceroute from the Utility drop-down menu. 4. Enter new parameter values or accept the default values. 5. Click Start Test. Field descriptions are listed below the screen example. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
The User Default option allows you to restore factory defaults to the Firewall and Parental Control settings. All other networking settings are not cleared and reset (for example, wireless settings). Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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When you select Apply, you will be notified that the device has been reset. Click RELOAD. The Login screen will then appear. Applies the options selected on the screen. Apply Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
Use the Setup option to configure common gateway parameters. Steps To configure setup options: 1. Click Basic from the main menu. 2. The Setup screen is displayed. Field descriptions are listed below the screen example. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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Label Description Defines the local IP address, which is the default gateway IP Address address for all wired LAN hosts that connect to the DDW365. Displays the LAN interface’s hardware address. MAC Address Interface/Prefix Indicates no interface or prefix has been specified.
Steps To configure DHCP settings: 1. Click Basic from the main menu. 2. Click DHCP from the left side menu. Field descriptions are listed below the screen example. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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This results in slow Web browsing until the device gets a new IP address via DHCP. Saves changes. Apply Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
The host can then be contacted by other hosts on the Internet, even if its IP address changes. The DDNS service for the DDW365 is provided through a third-party and can be purchased from Dynamic Network Services Inc. at www.dynDNS.com.
Displays if the DDNS service is enabled or disabled. Status Saves changes. Apply Using the Backup Option The Backup option lets you backup your gateway configuration or restore the DDW365 to a previously saved configuration. Steps To use the backup option: 1. Click Basic from the main menu.
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To restore the device to a previously saved configuration, click the Browse button. The File Upload dialog box appears and allows you to select the previously saved backup file. Highlight the file and click ‘Open’. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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Click the Restore button. You are advised that you will be required to reboot the modem. Click ‘OK’. You are then notified that the device has been reset. Click ‘RELOAD’. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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Ubee Interactive Using the Backup Option You are then presented with the login screen for the modem. Enter the Username and Password to return to the modem User Interface. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
Understanding the Advanced Menu Advanced options provide settings to configure your DDW365, such as MAC filtering and port forwarding. Topics See the following topics: Using the Options Option on page 38 Using the IP Filtering Option on page 41 ...
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PPTP PassThrough through the router between the PPTP VPN Client application on the PC/Mac and the PPTP VPN Server (e.g., Windows Server, 2013) for access to the “company VPN.” Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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“tickets” on port 1293. Enables or disables the H.225 protocol used to define H225 messages and procedures for call signaling, media packetization, and registration, admission, and status (RAS) functions. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
2. Log in to the cable modem’s Web user interface. Refer to Accessing the Web User Interface Locally on page 3. Click Advanced from the main menu. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
The MAC Filtering option allows you to filter MAC addresses to block Internet traffic from specific network devices on the LAN. MAC filtering establishes a list and any host on this list is not able to access the network through the DDW365. Steps To filter MAC addresses: 1.
Steps To configure port filters: 1. Click Advanced from the main menu. 2. Click Port Filtering from the left side menu. Field descriptions are listed below the screen example. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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End Port Selects the protocol type. Options are UDP, TCP, or Both. Protocol Activates the rule and filters out all traffic on the specified Enabled ports. Saves changes. Apply Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
Using the Forwarding Option Using the Forwarding Option Forwarding tells the DDW365 to which computer on the local area network to send data. If your host systems or applications have communications issues with the Internet, you can use forwarding to resolve the following issues: ...
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1. Access the Web interface of the cable modem, see Accessing the Web User Interface Locally on page 2. Click Advanced from the main menu. 3. Click Forwarding from the left menu. 4. Click Create IPv4 Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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Names the forwarding rule. Description Disables (Off) or enables (On) the forwarding rule. Enabled Stops creating the forwarding rule and returns you to the Cancel previous Forwarding screen. Saves changes. Apply Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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Define the same ports used by the Xbox in the External Start Port and External End Port fields. 5. Create Port Forwarding rules per port. A rule set up for port 53 works for port 53. A Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
1. John requests a file from the Real Audio server (port 7070). Port 7070 is a “trigger” port and causes the device to record John’s computer IP address. The DDW365 associates John's computer IP address with the “target” port range of 6970-7170.
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2. Click Port Triggers from the left side menu. 3. Click Create. 4. Enter information in the Port Trigger fields as shown below. Field descriptions follow the screen shot. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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Removes all of the input host’s MAC addresses. Clear All 5. Click Apply. The port trigger rule is created and displayed in the table. Additional field descriptions are listed below the screen example. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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Deletes the selected rule. Remove Removes all of the input host’s MAC addresses. Clear All The following example shows the Port Triggering option set up for a dual Xbox configuration. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
Use the DMZ (Demilitarized Zone) Host option to expose a host IP address to the WAN (public Internet). You can use this option when applications do not work with port triggers or other networking strategies. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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Steps To set up a DMZ host: 1. Connect a PC to an Ethernet port on the DDW365. Make sure both devices are powered on and functioning. 2. Connect a Home Gateway (or other device you wish to be in the DMZ) to an Ethernet port on the DDW365.
Using the Basic Option on page 55 to block Internet access to specific sites. Note: Firewall menu options are not available when the DDW365 is in Bridge mode. Refer Using the Bridging Option on page 80 for more information. Topics See the following topics: ...
To define local log reporting: 1. Click Firewall from the main menu. 2. Click Local Log from the left side menu. Field descriptions are listed below the screen example. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
To configure the firewall remote log: 1. Click Firewall the main menu. 2. Click Remote Log from the left side menu. The Remote Log fields are explained following this screen example. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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When checked, logs when the DDW365 is configured/modified Product Configuration Events by a user or administrator. Defines the IP address of the Syslog server. to SysLog server at 192.168.0. Saves changes. Apply Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
Understanding the Access Control Menu The Access Control menu allow you to control Internet access for users on the DDW365 network. It provides the following features: Define user/password access. Block specific Web sites and Web sites based on keywords.
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White List Access Only checkbox to force the wireless modem to execute the policy for the selected user. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
1. Click the Access Control link from the top of the screen. 2. Click Basic from the left side of the screen. The Basic fields are explained following this screen example. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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Adds a keyword to the keyword list. Enter the word in the field Add Keyword next to the Add Keyword button and click Add Keyword. The keyword is added to the Keyword List. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
1. Click the Access Control link from the top of the screen. 2. Click ToD Filter from the left side of the screen. The ToD Filter fields are explained following this screen example. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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Port Start: Enter the starting port number to be blocked. Port End: Enter ending port number to be blocked. Protocol: Select the protocol type. Options are UDP, TCP, or Both. Saves all changes when clicked. Apply Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
Displays the user who triggered this event log. User Displays the source IP address of this event. Source To empty the displayed log entries, click Clear Log. Clear Log Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
The Radio option is used to configure the wireless radio, including channel number, and bandwidth control. Steps To configure wireless operations: 1. Click Wireless from the main menu. 2. The Radio screen is displayed. Field descriptions are listed below the screen example. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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This allows doubling the PHY data rate over a single 20 MHz channel. Only when using 40MHz Bandwidth should you choose the Sideband for Control Channel Lower or Upper 20MHz. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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To search for wireless access points: 1. Click Scan Wireless APs at the bottom of the Wireless Radio screen. Results are displayed in a new window. 2. Click Refresh to update the results. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
2. Click Primary Network from the left side menu. Field descriptions are listed below the screen example. Wireless default values are discussed in Understanding Default Values and Logins on page Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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Label Description Enables or disables the primary network. Primary Network Defines a unique SSID for the DDW365 or uses the default. Network Name (SSID) Refer to Understanding Default Values and Logins on page 8 for more information on the SSID.
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Displays the pre-shared key when checked. The pre-shared Show Key key for the DDW365 is the 13 characters of the modem’s serial number. Defines the IP address of the RADIUS server, if used. RADIUS Server Defines a RADIUS port number when WPA or 802.1x network...
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Defines a name for this wireless cable modem for WPS. Device Name WPS Setup AP Defines the universal unique identifier (UUID) for this access UUID point. Defines the Personal Identification Number for this access point. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
Use the Advanced option to configure data rates and Wi-Fi thresholds. 1. Click Wireless from the main menu. 2. Click Advanced from the left side menu. Field descriptions are listed below the screen example. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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Ubee Interactive Using the Advanced Option Label Description Selects the network mode in which to run the DDW365. The 54g™ Mode options are: 54g auto – self adaptive connection 54g performance – highest speed 54g LRS – limited speed ...
Steps To configure client access: 1. Click Wireless from the main menu. 2. Click Access Control from the left side menu. Field descriptions are listed below the screen example. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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Deny creates a list of wireless clients that you do not want to have access to your wireless network. Enter the MAC addresses of these clients in the MAC Addresses fields. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
If a new traffic stream creates a data transmission demand that exceeds the current network capacity, the new traffic stream reduces the throughput of the other traffic streams. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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To configure the multimedia wireless option: 1. Click Wireless from the main menu. 2. Click WMM (Wi-Fi Multimedia) from the left side menu. Field descriptions are listed below the screen example. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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The application chooses the time to wake up and receive data packets to maximize power conservation without sacrificing quality of service. Saves changes to the WMM settings above. Apply Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
Apply Using the Bridging Option Use the Bridging option to configure the DDW365 to act as a wireless network bridge and establish wireless links with other wireless access points. To establish a bridge, you need to know the MAC address of the peer device, that must be in wireless bridging mode as well.
Understanding Received Signal Strength on page 82 Estimating Wireless Cable Modem to Wireless Client Distances on page 82 Understanding the 2.4GHz Band on page 84 Selecting a Wireless Channel on page 85 Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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Connecting Devices to the Network on page 13 if needed. 2. Place the wireless client at around one meter (three feet) away from the DDW365. 3. Obtain the RSSI value for the connected client. Refer to Using the Access Control Option on page 75.
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7. Check the wireless signal strength and speed of the computer connected wirelessly to the DDW365. Instructions for checking speeds are provided for both a Windows and a Mac computer in the table below. If the wireless computer is not connected, refer to Connecting a Wireless Device on page Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide •...
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Status window. about the connection is visible. 9.7.3 Understanding the 2.4GHz Band The DDW365 operates in the 2.4GHZ frequency band. The table below provides a information about the 2.4GHz band. Band 2.4GHz In the USA, channels 1-11 are used. There are 3 non-overlapping channels (1, 6, and 11).
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9.7.4 Selecting a Wireless Channel You may need to change the wireless channel on which the DDW365 operates when you are in computing, test, and other environments where several wireless access points may be operating in the 2.4GHz range.
Steps To view USB basic information: 1. The USB Basic screen is displayed. Field descriptions are listed below the screen example. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
Steps To view approved devices information: 1. Click Approved Devices from the left side menu. Field descriptions are listed below the screen example. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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Displays USB devices that are available to be added to the Available USB Devices approved USB devices list. The individual field listings are the same as those under the Approved Devices heading. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
The Storage Basic page allows you to configure the device name and designate what folders should be shared. Steps To view basic storage information: 1. Click Storage Basic from the left side menu. Field descriptions are listed below the screen example. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
Windows Network and FTP support. Steps To view advanced storage information: 1. Click Storage Advanced from the left side menu. Field descriptions are listed below the screen example. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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FTP over the Internet. The IP address displayed in the link field is the Linux IP stack address that should be used for the FTP server address in the FTP clients. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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After clicking Apply, the information entered here will be displayed in the Available Network Folders table. Allows you to refresh the list of shared network folders. Refresh List Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
Steps To view media server information: 1. Click Media Server from the left side menu. Field descriptions are listed below the screen example. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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Basic Settings Displays whether the media server is enabled or disabled. Media Server The media server name, the name that will show up on media Media Server Name players. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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X minutes Applies the scan settings that have been set. Apply Scan Settings Click this button to begin a scan of the media server. Scan Now Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
Equipment such as telephones, routers, and modems located at a user’s location to enable access to communication services. Default Gateway The routing device used to forward all traffic that is not addressed to a computer on the local subnet. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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A standard network protocol that specifies how data is placed on and retrieved from a common transmission medium. It forms the underlying transport vehicle used by several upper-level protocols, including TCP/IP, HTTP, and FTP. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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Gateway A local device, usually a router, that connects hosts on a local network to other networks – sometimes with different incompatible communication protocols. The DDW365 is an example of a gateway. Headend A main facility to process and distribute Internet communication signals. Headend may also refer to cable television signals and power line communication facilities.
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PPTP (Point-to-Point Tunneling Protocol) A method for ensuring secure communication between virtual private networks. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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A protocol for synthesizing the clocks of computing devices over networks. STBC (Space-Time Block Code)) A technique used in wireless communications to transmit multiple copies os a data stream across a number of antennas. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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UDP (User Datagram Protocol) A communications protocol that offers a limited amount of service when messages are exchanged between computers in a network that uses the Internet Protocol. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...
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A markup language that defines a set of rules for encoding documents in a format that is both human-readable and machine readable. XPress™ XPress™ is a standards-based frame-bursting approach to improve 802.11g wireless LAN performance developed by Broadcom. Ubee DDW365 Advanced Wireless Gateway Subscriber User Guide • February 2014...