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Ubee DDW3611 Wireless Cable Modem Gateway Firmware Version: 8.6.4012D2 Subscriber User Guide www.ubeeinteractive.com 8085 S. Chester Street, Suite 200 Englewood, CO 80112 1.888.390.8233 Sales (email): amsales@ubeeinteractive.com Support (email) amsupport@ubeeinteractive.com November 2012...
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Notices and Copyrights Copyright 2012 Ubee Interactive. All Rights Reserved. This document contains proprietary information of Ubee and is not to be disclosed or used except in accordance with applicable agreements. This material is protected by the copyright laws of the United States and other countries.
Understanding Safety and Regulatory Information Introduction Welcome to the Ubee family of data networking products. This guide is specific to the Ubee DDW3611 Wireless Cable Modem Gateway and serves the following purposes: Provides multiple system operators (MSOs) for cable systems with the information necessary to operationally stage, deploy, and support the DDW3611.
Ubee Interactive at www.ubeeinteractive.com. 1.1.3 Understanding Regulatory Statements The following regulatory statements apply to the DDW3611. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
Laptop PC Desktop PCs (Wireless Connection) WiFi Phone (Wireless Connection) Requesting Support Subscribers must contact their service provider for direct support. Device documentation support may be available at: http://www.ubeeinteractive.com Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
1 - Power Supply: Use only a 12V/1.5A Sample image, actual appearance subject to change. 2 - Antennas: White wireless network antennas Sample image, actual appearance subject to change. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
After a Wi-Fi client attaches successfully, the LED remains on for five minutes, and then turns off. Refer to Understanding the Wireless Menu on page 57 for more information. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
RF Output Power: TDMA/ATDMA: +8dBmV to +54dBmV (32/64 QAM). ATDMA Only: +8dBmV to +55dBmV (8/16 QAM), +8dBmV to +58dBmV (QPSK). S-CDMA: +8dBmV to +53dBmV (all modulations) *Actual speeds vary based on factors including network configuration and speed. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
Humidity: 5 ~ 90% (non-condensing) Understanding Default Values and Logins The DDW3611 is pre-configured with the following parameters: Local Port Address: 192.168.100.1, Web Interface: http://192.168.100.1 Operation Mode: NAT Mode Subnet Mask: 255.255.255.0 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
Information Option on page 21 for instructions. Encryption Method = WPA2-PSK with AES encryption WPA Pre-shared Key = DDW3611 plus the last 6 characters (3 octets) of the cable modem’s MAC address (UPPER case, if letters). Example: DDW3611E44284 ...
(GigE) (GigE) CPE Data Blinks Blinks if Blinks if Blinks if Blinks if Blinks Blinks On On Green if On Green Tx/Rx connected connected connected connected 1 US locked if 1 DS Blue if US locked channel Blue if DS bonding channel bonding Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
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Understanding LED Operations Ubee Interactive Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
To set up the device: 1. Remove the contents from the device packaging. 2. Place the DDW3611 in the best location to connect to other devices, such as PCs or gaming consoles. Place the wireless cable modem and wireless clients in open areas far away from transformers, heavy-duty motors, microwave ovens, refrigerators, fluorescent lights, and other manufacturing equipment.
Troubleshooting the Installation on page 14 2.2.1 Connecting an Ethernet Device You can connect up to three additional Ethernet devices to the DDW3611. Steps To connect another Ethernet device to the network: 1. Connect the Ethernet cable from the Ethernet device (for example, a PC or gaming console) to an open Ethernet port on the back of the DDW3611.
Troubleshooting the Installation on page 14 for troubleshooting information. 2.2.2 Connecting a Wireless Device Use the following steps to connect a wireless device to the DDW3611 (for example, a laptop computer). Steps To connect a wireless device: 1. Access the wireless networking feature on your wireless device. On a Windows computer, for example, double-click the Wireless Network Connection icon in the system tray (lower-right side of the Windows desktop).
Troubleshooting the Installation Use the following tips to troubleshoot the installation. None of the LEDs are on when I power on the DDW3611. Verify the power outlet is energized and the power adaptor is connected to the power outlet.
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Wait several minutes for the cable modem to re-establish communications with your cable service provider. The Ethernet cable may be damaged. Try another cable. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
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Troubleshooting the Installation Ubee Interactive Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
Accessing the Web Interface Using the Web User Interface The user interface for the DDW3611 is easy to use and allows you to view and configure several settings for your wireless gateway device. You can also validate the installation by accessing the Web user interface on the device.
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4. At the login window, enter the user credentials. Standard subscriber Web interface login (all lower case letters): Username: user Password: user 5. Click OK. The Cable Modem screen of the Web interface is displayed. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
Understanding Operation Modes and the Web User Interface The DDW3611 provides four operation modes. Different options are available in the Web user interface depending on the mode and the type of user logged in. The operation mode is set from the Tools menu Operation Mode option.
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Using the Routing Setup Option on page 92 for more information. Subscriber Web User Interface in Bridge Mode Subscriber Web User Interface in NAT, Router, and NAT Router Modes Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
The Information option displays the device’s internal software and hardware configuration. Steps To view modem information: 1. Click Modem from the main menu. 2. Click Information from the left side menu. Field descriptions are listed below the Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
To view modem status: 1. Click Modem from the main menu. 2. Click Status from the left side menu. Field descriptions are listed below the following screen example. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
To view downstream information: 1. Click Modem from the main menu. 2. Click Downstream from the left side menu. Field descriptions are listed below the following screen example. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
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QAM256 is 5360537 sym/sec Interleave Depth Displays the current cable modem downstream Interleave depth (4/8/16/32/64/128/other). Power Level Displays the receiver power level in decibel millivolts after (dBmV) ranging process. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
Channel ID Displays the current cable modem upstream channel ID. Frequency (Hz) Displays the current cable modem upstream frequency in hertz. Ranging Status Displays the upstream ranging status. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
To view operation configuration information: 1. Click Modem from the main menu. 2. Click Operation Config from the left side menu. Field descriptions are listed below the following screen example. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
To view event log information: 1. Click Modem from the main menu. 2. Click Event Log from the left side menu. Field descriptions are listed below the screen example. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
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Displays the event log severity. Description Displays a detailed description of the event log. Refresh Updates the event log record to its most current state when you click Refresh. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
Using the DMZ Host Option on page 53 Steps To access the gateway menu: 1. Access the Web interface. Refer to Accessing the Web Interface on page 2. Click Gateway from the main menu. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
Steps To view gateway information: 1. Click Gateway from the main menu. 2. Click Information from the left side menu. Field descriptions are listed below the screen example. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
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Displays the status of the wireless feature (Enabled/Disabled). Operating Mode Displays which mode the router is in (Bridge, Router, Gateway). Note: Firewall menu options are not available when the device is in Bridge mode. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
Displays the LAN interface’s hardware address. IP Address Displays the current WAN public IP address obtained from the service provider. MAC Address Displays the WAN interface’s hardware address. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
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(256-1500). If this is not given by your service provider, use 0 for the default. Apply Saves all changes made in this screen when clicked. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
Additional IP addresses are needed to support the increase in Internet activity. Internet Protocol version 6 (IPv6) addressing is supported by the DDW3611 and displayed when the CMTS uses IPv6. The screen shot below displays an IPv6 address configuration in the Gateway Basic Setup option.
Steps To configure DHCP settings: 1. Click Gateway from the main menu. 2. Click DHCP from the left side menu. Field descriptions are listed below the screen example. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
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This results in slow Web browsing until the device gets a new IP address via DHCP. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
2. Click Static Lease from the left side menu. Field descriptions are listed below the screen example. Note: The following example shows the DHCP Static Lease option set up for a dual Xbox configuration. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
This allows the host to be contacted by other hosts on the Internet even if its IP address changes. The DDNS service for the DDW3611 is provided through a third-party and can be purchased from Dynamic Network Services Inc. at www.dynDNS.com or No-IP at www.no-ip.com.
Steps To configure system time: 1. Click Gateway from the main menu. 2. Click Time from the left side menu. Field descriptions are listed below the screen example. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
To enable or disable network protocols: 1. Click Gateway from the main menu. 2. Click Options from the left side menu. Field descriptions are listed below the screen example. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
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In turn, a device can leave a network smoothly and automatically when it is no longer in use. Gaming consoles and Web cameras are examples of devices that can use UPnP. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
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PPTP Enables or disables the point-to-point tunneling protocol (PPTP) used to implement a virtual private network. Enables or disables the Microsoft network protocol used for instant messaging. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
Note – Be sure all devices to which you want to deny Internet access are connected to the DDW3611 network. 2. Click Gateway from the main menu. 3. Click MAC Filtering from the left side menu. Field descriptions are listed below the screen example. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
Note You may also filter by MAC address which does not require setting a static lease. Refer to Using the MAC Filtering Option on page Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
5.10 Using the Port Filtering Option Port Filtering allows you to configure port filters to block to all devices on the LAN Internet services that use specific ports. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
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Selects the protocol type. Options are UDP, TCP, or BOTH. Enabled Activates the rule and filters out all traffic on the specified ports. Apply Saves all screen changes when clicked. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
Before Setting Up Forwarding Rules Before you set up forwarding rules, we recommend you enable UPnP to see if this resolves your communication issue. See Using the Advanced Gateway Options. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
5. Define the same ports used by the Xbox in the External Port Start and End fields. External Ports are the ports that the cable modem listens to from the WAN. 6. Check Enabled for each entry. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
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(for example, cable modems), refer to: http://portforward.com or consult your host device or application user manual. Label Description Internal Index Displays the Index number of the rule. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
To view assigned port maps: 1. On the Advanced Gateway – Forwarding screen, click Port Map at the bottom of the screen. 2. View the application names and pre-assigned port numbers. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
1. John requests a file from the Real Audio server (port 7070). Port 7070 is a “trigger” port and causes the device to record John’s IP address. The DDW3611 associates John’s computer IP address with the “target” port range of 6970-7170.
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Defines a port number or the ending port number in a range of port numbers. Protocol Defines the protocol type for this rule, UDP, TCP, or Both. Enable Activates this rule when checked. Apply Saves all screen changes when clicked. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
WAN (public Internet). This may be used when applications do not work with port triggers or other networking strategies.The following instructions are best practices when adding a device into a DMZ Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
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Steps To configure a DMZ host: 1. Connect a PC to an Ethernet port on the DDW3611. Make sure both devices are powered on and functioning. 2. Connect a Home Gateway (or other device you wish to be in the DMZ) to an Ethernet port on the DDW3611.
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Ubee Interactive Using the DMZ Host Option Label Description DMZ Address Defines the IP address of the host to be exposed. Apply Saves all screen changes when clicked. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
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Using the DMZ Host Option Ubee Interactive Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
To configure wireless operations: 1. Click Wireless at the main menu. 2. Click Radio from the left side menu. Field descriptions are listed below the following screen example. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
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Channel selection can have an impact on wireless networking performance. For more information, refer to Selecting a Wireless Channel on page 69 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
You can search for wireless access points and display the results in a new window. Steps To search for wireless access points: 1. Click Scan Wireless APs at the bottom of the Wireless Radio screen. Results are displayed in a new window. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
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Channel Displays the channel on which the wireless cable modem is operating. BSSID Displays the MAC address for the nearby wireless access points. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
2. Click Primary Network from the left side menu. Field descriptions are listed below the screen example. Note: Wireless default values are discussed in Understanding Default Values and Logins on page Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
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Refer to Understanding LED Operations on page 8 for the default value of the shared key. RADIUS Server Defines the IP address of the RADIUS server, if used. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
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WPS Config State Defines if the WPS has been configured or not. Device Name Defines a name for this wireless cable modem for WPS. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
1. Disable the WPS automatic security configuration. 2. Click Apply. 3. Access the pull down menu for the Closed Network. 4. Choose Enabled to close the network to other users. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
Deny creates a list of wireless clients that you do not want to have access to your wireless network. Enter the MAC addresses of these clients in the MAC Addresses fields. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
Understanding Received Signal Strength on page 67 Estimating Wireless Cable Modem to Wireless Client Distances on page 67 Selecting a Wireless Channel on page 69 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
Free Space .24dB / foot Interior Drywall 3dB to 4dB Cubicle Wall 2dB to 5dB Wood Door (Hollow/Solid) 3dB to 4dB Brick, Concrete Wall (Note 1) 6dB to 18db Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
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Windows computer connected wirelessly to the wireless cable modem. If the wireless computer is not connected, refer to Connecting a Wireless Device on page a. Double-click the Wireless networking icon in the system tray. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
(typically 1, 6, and 11 in the Americas, and 1, 5, 9, and 13 in Europe). Overlapping channels can cause wireless network performance issues. Note – Source: Wikipedia.org, and IEEE article IEEE 802.11n-2009 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
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Deploying and Troubleshooting the Wireless Network Ubee Interactive Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
Using the Content Filter Option Understanding the Firewall Menu This chapter provides instructions to configure the DDW3611 firewall to control what types of traffic are allowed on your network. The firewall can block certain Web-oriented cookies, java scripts, and pop-up windows. It is highly recommended the Firewall is left enabled at all times to protect against denial of service (DoS) attacks.
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Detects IP flood attacks, which can result in slow web responsiveness due to high packet loss (as much as 90%) due to dropped packets as part of the protection algorithm. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
SMTP Username Defines the username for the email address, such as contact@company.com. SMTP Password Defines the password for the email address. E-mail Alerts Enables or disables event log reporting. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
Logs when the DDW3611 is configured/modified by a user or administrator. SysLog server Defines the IP address of the Syslog server. Apply Saves the remote log configuration when clicked. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
Ubee Interactive Using the Parental Control User Setup Option Understanding the Parental Control Menu Parental Controls allow you to control Internet access for users on the DDW3611 network. Parental Controls provides the following features: Define user/password access. Block specific Web sites and Web sites based on keywords.
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Internet, as defined in the following fields. Content Rule Selects from the pop-up menu an existing content rule that defines what kind of Websites the user can visit or not. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
To filter Internet content and Web sites: 1. Click Parental Control from the main menu. 2. Click Basic from the left side menu. Field descriptions are listed below the screen example. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
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Adds a domain to the Allowed Domain List. Enter a domain, and click Add Domain. Remove Allowed Domain Removes a domain from the Allowed Domain List. Select the domain from the list, and click Remove Domain. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
Enabled Activates a policy. Select the policy from the drop-down list and check Enabled. Remove Deletes a policy. Select the policy from the drop-down list and click Remove. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
Displays the source IP address of this event. Refresh/Clear Log Displays the event log. To update the log with the most current events, click Refresh. To empty the displayed log entries, click Clear. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
Steps To test connectivity between devices: 1. Click Tools from the main menu. 2. Click Ping from the left side menu. Field descriptions are listed below the screen Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
To trace host IP addresses along a route: 1. Click Tools from the main menu. 2. Click Trace Route from the left side menu. Field descriptions are listed below the Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
Updates the results in the Results window. You must click the Refresh button to get the latest results. Using the Client List Option The Client List option displays computers connected to the DDW3611. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
DDW3611. This login is used to access this Web interface. Steps To change the password for the user login: 1. Click the Tools link from the top of the screen. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
1. Click the Tools link from the top of the screen. 2. Click User Defaults from the left side of the screen. The User Defaults fields are explained following this screen example. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
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Reset The system Resets the system. Select Yes to power cycle the device. Apply Applies the options selected in this screen. Field descriptions are listed below the screen example Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012...
IP address is returned. Downstream A term to describe the direction of data from the network service provider to the customer. Ubee DDW262.S Wireless Cable Modem and Router Subscriber User Guide • November 2012...
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TCP/IP network, typically by a DHCP server. Internet Service Provider (ISP) A company that provides individuals and companies access to the Internet and other related services. Ubee DDW262.S Wireless Cable Modem and Router Subscriber User Guide • November 2012...
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Routing Information Protocol (RIP) A protocol in which routers periodically exchange information with one another to determine minimum-distance paths between sources and destinations. Ubee DDW262.S Wireless Cable Modem and Router Subscriber User Guide • November 2012...
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A term to describe the direction of data from the customer to the network service provider. Uniform Resource Locator (URL) A URI that specifies where a known resource is available and how to retrieve it. Ubee DDW262.S Wireless Cable Modem and Router Subscriber User Guide • November 2012...
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Internet. Users can move within the local coverage area and stay connect to the network. Xerox Network Services (XNS) A protocol suite developed by Xerox that provides general purpose network communications, Internet routing, and packet delivery. Ubee DDW262.S Wireless Cable Modem and Router Subscriber User Guide • November 2012...
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Glossary Ubee Interactive Ubee DDW262.S Wireless Cable Modem and Router Subscriber User Guide • November 2012...