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Troubleshooting
Action
Step 2
a
From the control panel, set the paper type, texture, and weight in the
Paper menu to match the paper loaded in the tray.
b
Resend the print job.
Is the tray set to the type, texture, and weight of the paper loaded?
Step 3
a
Depending on your operating system, specify the paper type, texture,
and weight from Printing Preferences or from the Print dialog.
b
Resend the print job.
Is the print still too dark?
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
Step 5
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b
Resend the print job.
Is the print still too dark?
Step 6
a
Clean the charger and the printhead lens.
b
Resend the print job.
Is the print still too dark?
Step 7
Replace the photoconductor unit, and then resend the print job.
Warning—Potential Damage: Do not expose the photoconductor unit
to direct light for more than 10 minutes. Extended exposure to light can
cause print quality problems.
Is the print still too dark?
Yes
No
Go to step 3.
Do one or more of the
following:
Go to step 4.
The problem is solved.
From the control panel,
Go to step 5.
change the texture
settings in the Paper
Texture menu to match
the paper you are
printing on.
Go to step 6.
The problem is solved.
Go to step 7.
The problem is solved.
Contact
customer
The problem is solved.
support.
220
•
Specify the paper
type, texture, and
weight from the
tray settings to
match the paper
loaded in the tray.
•
Change the paper
loaded in the tray
to match the paper
type, texture, and
weight specified in
the tray settings.
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