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Troubleshooting
Action
Step 6
a
Clean the charger and the printhead lens.
b
Resend the print job.
Is the print still too light?
Step 7
Replace the photoconductor unit, and then resend the print job.
Warning—Potential Damage: Do not expose the photoconductor unit
to direct light for more than 10 minutes. Extended exposure to light can
cause print quality problems.
Is the print still too light?
Printer is printing blank pages
Action
Step 1
a
Check if there is a packing material left on the photoconductor unit.
1
Remove the photoconductor unit.
2
Check if the packing material is properly removed from the
photoconductor unit.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
3
Reinstall the photoconductor unit.
b
Resend the print job.
Is the printer still printing blank pages?
Step 2
a
Clean the charger and the printhead lens.
b
Resend the print job.
Is the printer still printing blank pages?
Yes
No
Go to step 7.
The problem is solved.
Contact
customer
The problem is solved.
support.
Yes
No
Go to step 2.
The problem is solved.
Go to step 3.
The problem is solved.
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