Contacting Maintenance Support - Fujitsu Primergy BX620 S4 User Manual

9.8.2 Contacting Maintenance Support

Before contacting maintenance support, check the following.
Fill in the "Configuration Sheet" and "Accident Sheet" of "Configuration Sheets".
■ Item
• Model name and product ID of the Chassis
They are indicated on the label on the Chassis. For the label location, refer to the "Start Guide".
• Model name and product ID of the Server Blade
They are indicated on the label supplied with the Server Blade. For the label location, refer to the
"Start Guide".
• Hardware configuration (Types and locations of internal options)
• Configuration information of Server Blade (Set values with BIOS Setup Utility)
• OS used in Server Blade
• LAN/WAN system configuration
• Phenomena (what happened when doing what, what was displayed, etc.)
• Date/time of occurrence
• Environmental settings of the server
• LED statuses
• USB floppy disk drive
• The latest "Server Management Tools" disk with a setting information stored
■ Maintenance work
Note the following points for maintenance work:
• The settings will revert to the default values when blades and other units are replaced for
maintenance. After replacement, specify the set values required for operations again.
• During maintenance work, the maintenance engineer may ask you to turn on the LEDs such as the
maintenance LEDs. Please follow the instructions.
PRIMERGY BX620 S4 Server Blade User's Guide
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