BIG ASS FANS Isis Installation Manual page 51

Replacement of products under warranty acknowledgment & return instructions
If you believe a part failed during normal operation and is covered under warranty, Big Ass Fans will ship a replacement part to you
pursuant to your notice that you will be replacing the original part within 10 days. The replacement part will be shipped to you prior to
our receipt of the item that failed, and prior to our evaluation of this part to determine the reasons for its failure and whether it is covered
under warranty.
In order to evaluate the cause of the product failure, we will need you to return the original part to our offices within 10 working days of
receipt of the replacement part. Should the part be covered under warranty, you will not be charged for the replacement item; however,
you will be charged for the replacement part plus shipping if (1) the part is not under warranty because the source of failure is outside
the scope of the warranty, or (2) the warranty period has expired. If there is no warranty coverage, we will send you a detailed letter of
explanation. We also will charge you for the replacement item plus shipping and handling if you do not return the original item within 10
days of the receipt of the replacement item.
Instructions for returning the original item
1. Please use the return label that is included in the box containing the replacement part. The return shipment address is:
2. Use the packaging for the replacement part to return the original part.
3. Include the packing list we have provided which includes the RMA#.
4. If the part weighs over 50 lbs, ship the part using one of the following Authorized Truck Lines and bill the freight costs collect. We will
only charge back the freight costs if the original part is not under warranty, or if you do not return the original component within 10
days of receipt of the replacement.
5. If the part weighs 50 lbs or less, call Customer Service for our UPS Ground account number.
If you have questions, please contact us at 1-877-BIG-FANS.
WWW.BIGASSFANS.COM
Isis
®
Limited Warranty (cont.)
Big Ass Fan Company
ATTN: RMA#________
2425 Merchant Street
Lexington, KY 40511
©2011 DELTA T CORP. DBA BIG ASS FAN CO. ALL RIGHTS RESERVED
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