Responsibility Agreement - BIG ASS FANS Isis Installation Manual

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What steps are required to obtain a warranty service?
1. If the fan is operating, immediately turn off the fan.
2. Contact Big Ass Fans Technical Support Department as soon as the issue is discovered by:
a. Calling 1-877-BIG-FANS (244-3267); or
b. Going online to www.bigassfans.com/customer_service, completing the technical support form; or
c. Completing the Warranty Claim Form and the Responsibility Agreement that are located in the back of the Installation Manual
and mailing the forms to Big Ass Fans Technical Support Department, 2425 Merchant St., Lexington, KY 40511, or by
faxing them to 859-967-1695.
Technical Support is available from 8:00 a.m. to 5:00 p.m. Eastern Time, Monday-Friday, excluding major holidays. Every effort will
be made to respond to all Technical Support requests within 24 hours of receipt.
3. Once the Technical Support Representative has received your warranty claim, a case will be processed. In order to process this
case, please have the following information available:
a. Your name, address, phone number, and installation address
b. Product brand name, serial number, purchase price, and verification of product installation or premises possession date
c. Detailed description of the problem you have experienced
4. If the Technical Support Representative determines that the warranty claim is valid and that a replacement part is required, the
Representative will process the claim and the replacement part will be shipped to you. Included in the shipment of the replacement
part will be any shipping labels and documents needed to return the original part, including a Return Materials Authorization (RMA)
number.
NOTE: Your receipt of the replacement part constitutes your agreement to return the failed part to Big Ass Fans within 15
days of the receipt of the replacement part delivery. If Big Ass Fans does not receive the original part, you will be invoiced
for the retail cost of the replacement part, and you will be responsible for payment for the replacement part upon receipt
of the invoice. Big Ass Fans reserves all rights it retains under law to collect the retail cost of the replacement part if the
original is not returned as specified above.
5. Obtaining service may involve contacting a contractor to remove, repair, or replace the fan, or to remove the fan and return it to us.
The cost of labor incurred, for factory installed fans, to remove, repair, or reinstall the fans will be covered only during the first 12
months after the warranty becomes effective, and only pursuant to the terms of the definition of "Labor" below.
6. If we ask you to ship the fan back to Big Ass Fans for repairs or replacement, we will prepay the shipping and insurance for factory
installed fans during the first 12 months after the warranty becomes effective; however, you will have to repackage the fan in such a
way that there is no damage to the fan in transit. You will be sent any return shipment documentation necessary to help you return
the fan to Big Ass Fans.
Please be patient while we arrange for or undertake the necessary warranty service. We will provide you with regular status updates, as
well as shipment dates, if appropriate, until your fan is back in service.
Conditions
1. Big Ass Fan Company reserves the right to make the final determination, based on its own evaluation of the fan and all components,
as to whether:
a. The problem in question is the result of a defect in design, workmanship, or materials, and not a result of error, misuse, or abuse
on the part of the customer as set forth under the exclusions detailed below;
b. Noise heard during operation is within normal operating levels, in which case this Warranty would be inapplicable. Note:
Certain electrical, motor, or other operating noise may be impossible to eliminate due to the fan design and/or site conditions.
Dissatisfaction with normal operating noise levels is not covered by this Warranty, and return of any fans for this reason will be
subject to Big Ass Fans' Return Policy (following page).The remedy of the repair, replacement, or refund is appropriate.
c. Adverse site conditions, (including, but not limited to, excessive dust, heat, humidity, unstable electric service, or any other
unknown or unforeseen condition that affects the proper operation of the products) improper application, or improper installation
is determined to be the basis for the failure.
d. The problem or defect is material and requires action under this warranty; and
e. The remedy of repair, replacement, or refund is appropriate.
2. If Big Ass Fans determines, in its sole discretion, that the appropriate remedy under the Warranty is a refund, the refund amount
will be limited to the price paid by the customer for the product alone, and under no circumstances will it include the cost of labor,
shipping, handling, packaging, or any other incidental or consequential costs incurred or anticipated by the customer.
3. With respect to replacement or repair rendered, Big Ass Fan Company reserves the right to use replacement parts that are
refurbished. Big Ass Fan Company warrants that the parts replaced or repaired, whether or not they have been refurbished or are
original equipment, will operate properly and be free from defects in materials and workmanship for a period of 90 days from the
date of shipment to the customer, or for the remainder of the original warranty period, whichever is longer.
WWW.BIGASSFANS.COM
Isis
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Limited Warranty (cont.)
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