Four Slot Ethernet Cradle - Motorola MC909X Integrator Manual

10 - 6 MC909X Integrator Guide

Four Slot Ethernet Cradle

Troubleshooting the Four Slot Ethernet Cradle
Table 10-4
Symptom
Attempt by the mobile
computer to
ActiveSync failed.
During
communications, no
data was transmitted,
or transmitted data
was incomplete.
Mobile computer has
successfully connected
through the cradle, but
no data is being
transmitted over the
connection.
All Communication
Status LEDs are
flashing red.
Communication Status
LED does not light up.
Cause
Cannot perform ActiveSync over an Ethernet connection is not available with
ActiveSync Microsoft Mobile 5.0 or Microsoft CE 5.0 and ActiveSync 4.1.
connection.
Mobile computer Replace mobile computer in cradle and retransmit.
removed from cradle
during
communications.
Mobile computer has An icon will be visible in the status bar if a connection is currently
no active connection. active.
Data is being Temporarily disable the radio link to force data transmission
transferred over the through the cradle. Tap the wireless LAN icon from the systray
wireless link. on the Today screen.
Tap the Mode/General tab. Enter an in-valid value in the ESSID:
text box and tap the OK button. Power cycle the mobile
computer. Verify that your radio link has been disabled (the
wireless LAN icon has a red box with a "!" on it).
Once you have completed your data transmission, re-enable
your radio link.
The unit could not Connect the unit to an Ethernet network with a correctly
configure itself, or it functioning DHCP server.
has lost the lease on
its IP address.
Failed automatic cradle Connect a properly configured DHCP server or DHCP relay
configuration via local agent to the subnet, and power cycle the cradle. Check the
DHCP service. DHCP server log to verify that the cradle is receiving a response
to its DHCP request.
The Ethernet link may Ensure the ethernet cable is connected to an active hub.
be down.
Mobile computer has Remove, wait a minute, and then reinsert the mobile computer,
been inserted ensuring it fits snugly onto the connector at the bottom of the
incorrectly into the cradle.
cradle.
Cradle is not receiving Ensure the power supply is securely connected and receiving
power. power.
Solution