Bi-Directional Pms Link; Pms Transaction Module; Hospitality Voicemail (Intouch Digital) - Samsung OfficeServ 7200 General Description Manual

Samsung has an embedded PMS application that can cost phone calls and post additional charges from POS
(Point of Sales) terminals, and print room bills, but this will be limited in larger properties. This may be used in very
small, bed-n-breakfast type applications without the need for integration to another on-premise PMS.

5.2.3 BI-DIRECTIONAL PMS LINK

The Office Server 7200/7400 system offers a bi-directional PMS link via a LAN connection. The link allows for the
integration of a server with the Property Management System software package installed, to be utilized for
inputting room related charges as well as creating room bills, reports, etc. Any transactions, related to guest or
meeting rooms, that take place within the hotel system, will be sent immediately to this link from the
OS7200/7400.
The OS phone system may be required to provide a Bi-directional PMS stream via the LAN to third party Property
Management System. Many small to mid-sized properties will use a computer console and PMS software at the
front desk to provide the attendant with a user interface to administer room services such and guest check-in,
checkout, adding charges to rooms, wakeup calls, set message waiting, and printing room bills.
Samsung only supplies the Bi-directional PMS link. This link will not interface directly to any PMS system or soft-
ware directly without the development of integration software or PMS integration module. The PMS integration
module is what allows the external PMS system to integrate and communicate with the phone system. The PMS
integration module is required but is not provided by Samsung. A systems integrator will always be required to
create the PMS integration module to integrate the phone system to the Property Management System.

5.2.4 PMS TRANSACTION MODULE

A large percentage of all properties will have a proprietary PMS system on site. The PMS system will have to be
integrated to the Samsung phone system. The Samsung phone system provides a proprietary PMS link but
Samsung does not provide a PMS system. All the Samsung phone system provides is the PMS link. The PMS link
is a proprietary protocol that will not connect directly to any PMS system on the market.
In order for the Samsung phone system to integrate and communicate to other PMS systems, integration soft-
ware or PMS integration module (software that functions as a conversion of translation layer) will have to be
developed by a systems integrator. Samsung does not provide this service, but recommends Intouch Digital
(Samsung Partner) for the PMS integration module, Hospitality voicemail, call accounting, and other backoffice
integration solutions.

5.2.5 HOSPITALITY VOICEMAIL (INTOUCH DIGITAL)

Samsung provides a voicemail system, but it is not suitable for the Hospitality Industry. Other Voicemail vendors
such as Intouch Digital makes a voicemail solution design specifically for the hospitality Industry. The Intouch
voicemail can build the required mailboxes for each room when a guest is checked in at front desk console. In
addition, the voicemail can clear the mailbox and delete and/or archive all messages left by the previous guest
upon checkout from the front desk console. The Samsung SVMi voicemail is limited in this type of functionality
and is not recommended for use in a Hospitality installation.
5.2