4
4.1
4.2
4.3
4.4
SAMPLE SMDR PRINTOUT WITHOUT CALLER ID ........................................................................4.49
4.5
SAMPLE SMDR PRINTOUT WITH CALLER ID/ANI NUMBER ......................................................4.50
4.6
4.7
UCD CALL STATISTICS............................................................................................................................4.52
4.8
UCD AGENT STATISTICS ........................................................................................................................4.54
4.9
SAMPLE TRAFFIC REPORT ....................................................................................................................4.55
4.10 TRAFFIC REPORT OVERVIEW ..............................................................................................................4.56
5
5.1
HOSPITALITY OVERVIEW ........................................................................................................................5.1
5.2
5.2.1
5.2.2
5.2.3
5.2.4
5.2.5
5.3
OfficeServ CONCIERGE-ELITE ................................................................................................................5.3
5.4
OfficeServ CONCIERGE-LITE ..................................................................................................................5.4
5.4.1
5.4.2
5.4.3
6
7.1
7.2
FCC REQUIREMENTS ................................................................................................................................6.1
7.3
7.4
MUSIC ON HOLD WARNING ..................................................................................................................6.3
7.5
DISA WARNING ..........................................................................................................................................6.3
7.6
LIMITED WARRANTY
SMDR ..............................................................................................................................................5.1
BI-DIRECTIONAL PMS LINK......................................................................................................5.2
PMS TRANSACTION MODULE ................................................................................................5.2
OVERVIEW ....................................................................................................................................5.4