Samsung Hospitality Solutions; Hospitality Overview; Officeserv Supporting Functionality; Smdr - Samsung OfficeServ 7200 General Description Manual

PART 5. SAMSUNG HOSPITALITY SOLUTIONS

5.1 HOSPITALITY OVERVIEW

The Hospitality applications for the OfficeServ 7200/7400 combine the business feature package with additional
features included to meet the needs of the Hospitality Industry.
The hospitality solutions are available in two distinct products to address two distinct market applications; the
OfficeServ Concierge-Lite for very small (5 to 15 rooms), bed-n-breakfast, hunting lodge type properties, and the
OfficeServ Concierge-Elite for the medium size (25 to 400 rooms) properties.
• The phone system combined with a Digital Keyset, 64 button add-on module, and printer can provide a total
solution for small installations. Guest check-in/out, guest billing, guest room call costing and more can be
provided by the Samsung solution.
• In the case of the medium sized market, the installation will almost always require integration for the
Samsung phone system to communicate with a third party on-premise Property Management System. This
will require the involvement of a systems integrator to develop the PMS integration module for the PMS and
phone system to work together.

5.2 OfficeServ SUPPORTING FUNCTIONALITY

Many components have to come together in a Hospitality Installation. Each property is unique and different in
how and what are required to manage the property. The following sections will briefly describe some of the sup-
porting functions that may be required for the OfficeServ system to fully support and integrate in a Hospitality
Installation. Below are the supporting functions that are described in more details:
• SMDR Output to Call Accounting
• Bi-directional PMS Stream
• Third Party Property Management System
• PMS Transaction Module
• Hospitality Voicemail (InTouch)

5.2.1 SMDR

The phone system provides an SMDR output stream via the LAN to a third party call accounting application for
billing purposes. The call accounting system will use the information from the SMDR stream to determine phone
usage and perform the costing of phone calls.

5.2.2 PROPERTY MANAGEMENT SYSTEM (PMS)

The Property Management system is the heart and soul of the mid size Property. Think of it as a single user inter-
face used by the front desk Administrator to manage many services on the property and tie many chargeable
transactions together to a single consolidated record or account folio. Phone use, movie rental, internet, voice-
mail, mini bar, POS transactions can all be controlled and combined into a unified record or bill through the use
of the PMS. The PMS is not provided by Samsung, but there are a dozen or so PMS vendors that offers a PMS sys-
tems to the Hospitality Industry. Samsung only provides the BD-PMS link. Each Property will have to have the on
site PMS system integrated to the Samsung phone system. This is not done by Samsung but is done by a System
Integrator such as InTouch Digital at a cost. Intouch Digital can develop the PMS integration module for the
phone systems and other devices as well. Intouch Digital can also provide a hospitality voice mail server in place
of the (non-hospitality) SVMi hospitality voicemail system.
5.1