Samsung OfficeServ 100 Series User Manual
Standard telephone
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Also See for OfficeServ 100 Series:
- Installation manual (123 pages) ,
- User manual (92 pages) ,
- General description manual (90 pages)
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Table of Contents
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Summary of Contents for Samsung OfficeServ 100 Series
- Page 1 Standard Telephone User Guide...
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Page 2: Standard Telephone
Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. -
Page 4: Table Of Contents
TABLE OF CONTENTS ABOUT THIS BOOK ................1 THINGS YOU SHOULD KNOW ..........2–3 OUTSIDE CALLS Making an Outside Call..................4 Answering an Outside Call ................4 Universal Answer ....................4 Flash/Recall......................4–5 Busy Line Queuing with Callback ..............5 INTERCOM CALLS Calling Other Stations ..................6 Answering Intercom Calls ................6 Busy Station Callback ..................6 Busy Station Camp-on..................6 Calling Your System Operator................7... - Page 5 DIALING FEATURES Speed Dialing......................13 Programming Personal Speed Dial Numbers ........13 Last Number Redial ..................13 Save Number with Redial ................13 Pulse to Tone Changeover................14 PAGING AND MESSAGING Making an Internal Page ................15 Making an External Page ................15 All Page........................15 Meet Me Page/Answer ..................15 Call Park and Page ....................15 Retrieving a Parked Call ..................16 Setting a Message Indication................16...
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Page 6: About This Book
ABOUT THIS BOOK This booklet provides instructions for using an industry standard single line tele- phone set with the OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series sys- tems. A variety of single line sets from many different manufacturers are available. Check with your service and installation company to ensure proper operation with the OfficeServ 100, the OfficeServ 500 and the OfficeServ 7000 Series systems. -
Page 7: Things You Should Know
THINGS YOU SHOULD KNOW USER ORIENTATION Lifting the handset on your telephone will provide the OfficeServ 100, the OfficeServ 500, and the OfficeServ 7000 Series systems with dial tone. This is also referred to as internal or intercom dial tone. To get an outside line from the tele- phone company, dial an access code, usually the digit “9.”... -
Page 8: System Tones
SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. Intercom Dial Tone—A steady tone that indicates you can begin dialing. DIAL TONE CONTINUOUS Ringback Tone—Indicates the station you dialed is ringing. RINGBACK TONE—1000 ms ON/3000 ms OFF CONTINUOUS Busy Tone—Indicates the station you dialed is busy. -
Page 9: Outside Calls
OUTSIDE CALLS MAKING AN OUTSIDE CALL • Lift the handset and receive internal dial tone. • Dial a C.O. line or line group access code. • Receive outside dial tone and then dial the telephone number. • Finish the call by replacing the handset. If your system is programmed to require an authorization code before making a call: Dial , and a valid code. -
Page 10: Busy Line Queuing With Callback
RECALL DIAL TONE Hookflash and then dial 18 to disconnect your outside call and receive telephone company dial tone for a new call. BUSY LINE QUEUING WITH CALLBACK If you receive a busy signal when you select an outside line: •... -
Page 11: Intercom Calls
INTERCOM CALLS CALLING OTHER STATIONS • Lift the handset. • Dial the extension number or group number. • Wait for the party to answer. • If you hear several brief tone bursts instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. •... -
Page 12: Calling Your System Operator
CALLING YOUR SYSTEM OPERATOR • Lift the handset and dial 0 to call your system operator or group of opera- tors. • If you want to call a specific operator, dial that person’s extension number. -
Page 13: Call Processing
CALL PROCESSING HOLDING CALLS • When you are connected to any call, hookflash, receive transfer tone and dial 11. The call will now be on hold. You may now make or receive a second call. • To take the caller off hold, lift the handset and dial 11. You are now con- nected to the call. -
Page 14: Transferring Calls
TRANSFERRING CALLS Transfer is used to send any call to another extension in one of two ways. You can perform a screened transfer by informing the other extension who is calling or you can perform a blind transfer without notification. •... -
Page 15: Call Waiting
CALL WAITING If an outside call has been camped-on to your phone or another station is camped-on to you: • You will receive camp-on tone indicating another call is waiting. • Hookflash and then dial 11 to put the first call on hold. •... -
Page 16: Forward All Calls
FORWARD ALL CALLS To forward all of your calls to another station: • Lift the handset and dial 601 followed by the destination you want your calls to forward to. This can be an internal (within your system) or external (outside your system such as a cell phone) number. -
Page 17: Call Pickup
FORWARD FOLLOW ME When you want all calls to your extension forwarded to the extension where you are now: • Dial 606 plus your extension number. • Receive confirmation tone and hang up. If you want a specific extension’s calls forwarded to your phone (Remote Call Forward): •... -
Page 18: Dialing Features
DIALING FEATURES SPEED DIALING You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49. • Lift the handset and dial 16. • Dial the desired speed dial number. •... -
Page 19: Pulse To Tone Changeover
PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line, press #. All digits dialed after the # will be sent as tones. -
Page 20: Paging And Messaging
PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers in the idle condition: • Lift the handset. • Dial 55 plus zone number 0, 1, 2, 3 or 4. • After the brief attention tone, make the announcement. MAKING AN EXTERNAL PAGE To make an announcement through the external paging speakers: •... -
Page 21: Retrieving A Parked Call
RETRIEVING A PARKED CALL To retrieve a call that has been parked for you: • Lift the handset. • Dial 10 plus the station number that was announced. You will be connect- ed to the parked call. SETTING A MESSAGE INDICATION When you are calling another station and no one answers or you receive a busy signal, you can set a message indication at that station. -
Page 22: Canceling A Message
CANCELING A MESSAGE You can cancel a message indication that you have left at another station. • Lift the handset. • Dial 42 plus the extension number of that station. To cancel all message indications left at your phone: • Lift the handset and dial 42 plus your extension number. -
Page 23: Convenience Features
CONVENIENCE FEATURES DO NOT DISTURB Use Do Not Disturb (DND) when you want to block calls to your keyset. • Lift the handset and then dial 401. • To cancel DND, lift the handset and then dial 400. You are able to make calls while in the DND mode. ANSWERING THE DOOR PHONE When your station is programmed to receive calls from the door phone: •... -
Page 24: Account Codes
To enter an account code by interrupting the conversation: • While on an outside call perform a hookflash, receive confirmation tone, and dial 47. • Dial the account code or bin number (bin numbers are 3 digits, account codes may be a maximum of 12 digits, and # may be used). •... -
Page 25: Changing Your Station Passcode
To lock your station from making both internal and outgoing calls: • Lift handset to go offhook and dial 15100 plus your station passcode (default 1234) then dial 2. • Listen for system dial tone and replace handset. Your station is now locked from making both internal and outgoing calls. -
Page 26: Personal Speed Dial List
PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________... - Page 27 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...
- Page 28 N O T E S...
- Page 29 N O T E S...
- Page 30 08 Return Afternoon 09 On Vacation 10 Gone Home 11 _____________________________ 12 _____________________________ 13 _____________________________ 14 _____________________________ 15 _____________________________ 16* _____________________________ 17* _____________________________ 18* _____________________________ 19* _____________________________ 20* _____________________________ *Programmed Messages 16~20 not available on the OfficeServ 7100. www.samsung.com/bcs 05/09...