Call Forward Override; Call Logs - Samsung OfficeServ 7200 General Description Manual

CALL FORWARDING
Station users can forward internal and outside calls to other destinations immediately (Forward All), when
busy (Forward Busy) or if not answered in a programmable number of seconds (Forward No Answer). These
forward destinations can all be different. Once a destination has been programmed, it can be turned on and
off with a programmable key. Forward All takes priority over Busy and No Answer conditions.
In addition to the three usual methods of forwarding described above, a fourth option called Follow Me is
available. This option allows a station user to set a Forward All condition from his/her station to another sta-
tion while at the remote station. To display the Follow Me condition, the TRSF/transfer key lights steady red
at the station that is forwarded. The TRSF/transfer key also lights if Forward All is set and no key is pro-
grammed for Forward All. Keyset users can be given an external call forward button to forward their calls to
an external phone number. Each outside line may be programmed to either follow or ignore station call for-
warding. A per-station option controls whether internal calls forward to voice mail or not. Single line tele-
phones must have the system administrator program this feature for them.

CALL FORWARD OVERRIDE

When this option is set to yes for a station then intercom calls from that station will override any call forward-
ing settings of the called station.

CALL LOGS

With the call log feature, a display keyset user can review up to 50 of the last incoming calls from the Caller
ID review list or up to 50 of the last external telephone numbers that were dialed. The numbers can be
viewed, stored and/or dialed using the associated soft keys. LCR must be enabled for dialing and storing num-
bers from the CID review list. Optional hardware and/or software may be needed for Caller ID.
CALL PICKUP
With directed call pickup, a user can answer calls ringing at any station by dialing a code plus that extension
number. The group pickup feature allows the user to answer any call ringing within a pickup group. Pickup
keys may be customized with extenders to allow pickup from a specific station or pickup group. The
OfficeServ 7200 has 99 programmable pickup groups.
DIRECT STATION SELECTION (DSS)
Programmable keys can be assigned as DSS keys and associated with extension numbers. Users press these
keys to call or transfer calls to the assigned stations.
DIVERT TO VOICEMAIL
A keyset user can immediately divert a ringing call to their personal voice mailbox by pressing the ✱ key. This
will override any call forward no answer setting.
DO NOT DISTURB (OVERRIDE)
The DND Override feature allows a keyset with a DND Override key (DNDO) and the appropriate class of serv-
ice to override the DND setting at a called keyset. This will allow a user to go into DND while waiting for an
important call and have that call transferred to them via a screened transfer from a station (for example the
users secretary) with a DNDO key.
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