Class Of Service - Samsung OfficeServ 7200 General Description Manual

CHAIN FORWARD
The chain forward option determines whether a forwarded intercom call that subsequently forwards to
voicemail will target the original stations mailbox or the second stations mailbox.

CLASS OF SERVICE

The system allows a maximum of 30 station classes of service. Each class of service can be customized in
memory to allow or deny access to features and to define a station's dialing class. Each station can be
assigned different classes of service for day and night operation.
COMMON BELL CONTROL
The MIS daughter board provides relays that may be programmed to control a customer-provided common
bell or common audible device. These contacts must be programmed as members of a station group and
may provide steady or interrupted closure. Common relays are shared between external page zones and
common bell feature. Maximum 2 relays per system.
COMPUTER TELEPHONY INTEGRATION (CTI)
Computer Telephone Integration (CTI) allows integration between the OfficeServ 7200 and a personal com-
puter (PC) on a local area network (LAN). Caller ID service is required for TAPI inbound call applications that
use the CID information to display computer records in conjunction with the presentation of the call to the
station on the OfficeServ 7200.
OfficeServ™ Link
Samsung's proprietary CTI Server Application that manages all call control functions between the OfficeServ
7200 Main Processor and all OfficeServ
OfficeServ™ DataView
OfficeServ DataView is a web enabled Call Center and system traffic reporting package. The DataView appli-
cation provides live connection status and features usage statistics as well as a wide variety of detailed his-
torical reports. The DataView application server runs on Microsoft IIS web server software, which is included
in Windows 2000, XP Professional, 2003, 2008, and Windows 7.
OfficeServ™ EasySet
OfficeServ EasySet is a web enabled application that allows keyset customization from virtually any location.
The EasySet application server runs on Microsoft IIS web server software, which is included with Windows
2000, XP Professional, 2003, 2008, and Windows 7.
OfficeServ™ Call
OfficeServ Call is a call manager application with support for contact management, inbound screen pop, out-
bound dialing via the desktop, scheduling, and call logging, as well as providing access to some digital tele-
phone facility programming. OfficeServ Call is a client server based application that supports both an end-
user (GUI) interface and industry standards such as TAPI. The client application has support for a wide range
of operating systems including Windows 2000 and Windows XP.
OfficeServ™ Operator
OfficeServ Operator is a PC-based attendant console that works in conjunction with either a TDM or IP Keyset.
OfficeServ Operator can support up to 20 OfficeServ Operators Consoles simultaneously.
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CTI Applications.
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