Fax Function; Troubleshooting By Panel Message - Epson AcuLaser CX11 Service Manual

EPSON AcuLaser CX11/CX11F

3.6 Fax Function

3.6.1 Troubleshooting by Panel Message

Error Message
Fax Error Fax unit failure
• An error occurs while performing R/W check of SDRAM at power-on
• Failed to write into Flash Memory for fax unit.
• An error occurs while performing SUM check of Flash Memory at
power-on
• Detects an error in MODEM of fax unit
Fax Communication This message is displayed when the product failed to send/receive a fax
Error normally for some reason.
Set Document to ADF This error occurs if paper size is set to "Legal" when sending a fax with
the ADF is in the conditions listed below. Because feeding/scanning the
"Legal" size is available only with the ADF due to the specification.
• No document is loaded on the ADF
• The ADF is open
• The ADF Cover is open
Report Print Error When one of the following items in "Printing Report" menu, which is
activated by pressing [Advanced] button in fax mode, is executed, the
message is displayed if no corresponding information exist.
• Speed Dial List
• Memory Job Info
Cannot Send when This message is displayed when attempting to send a fax during receiving
Receiving a fax is in progress.
Cannot Fax cause of This message is displayed if an unprinted power-off report exists when
Power Off Report attempting to send a fax.
TROUBLESHOOTING
Table 3-15. Fax Error Messages and the Remedies
Description
Fax Function
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Reboot the product to check if the error recurs. If the error recurs, the fax unit is faulty and servicing
is required.
Check the followings for any problem and perform corrective actions if required.
• Connection status of the telephone line
• Current Fax Settings in Setup Mode
If the error still occurs frequently even after checking and performing corrective actions for the above
items, reboot the product in "Maintenance mode" with reference to
(p295), and print "Activity Report" or "Fax Setting List". Check the error code printed on the report
or list. See Section "7.7.2 Error List" (p659)
corresponding corrective actions.
Check the condition of the ADF Unit, or load the document on the ADF and resume the sending
operation.If the error occurs even when the ADF unit condition and paper setting are correct, it may
be caused by sensor failure. Check the following sensors and replace them if necessary.
• ADF COVER Sensor
• ADF Sensor
• DOC Sensor
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Send the fax after the receiving job is finished.
Wait for the power-off report to be printed out and then resume the sending operaion.
If the power is turned off with unprinted data stored in the memory, a power-off report is
C H E C K
P O I N T
printed out automatically the next time the power is turned on.
Revision B
Remedy
"3.6.4.2 Log Information "
for the information on the error, and perform
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