Modem Problems - Gateway E-420 Maintaining & Troubleshooting

A new processor is not recognized by the system.
Probable Cause
The processor was
installed incorrectly or
in the wrong socket.
The processor speed
was not selected on
the system board.
A pin was bent on the
processor during
installation.

Modem problems

The modem is not recognized by the system.
Probable Cause
The modem has not
been added as new
hardware.
The modem is not con-
nected to a live phone
jack.
The modem is not con-
figured with a valid
interrupt or address.
The phone jack is
shared by another
modem or telephone.
Solution
Check the installation. The processor should
be recognized automatically if it was
installed correctly.
If your system board enables you to select
the processor speed, make sure you have
selected the speed properly.
Remove the processor and inspect it for
damage. If a pin is bent, very carefully try to
straighten it.
Solution
Add the modem as new hardware.
Make certain the line connected to the
modem is live and plugged into the appropri-
ate port on the modem (line port).
Check the system settings for conflicts. If
one exists, correct the problem by selecting
an available interrupt and address.
If the modem shares the jack with another
device, make certain the other device does
not have the port open (for instance, some-
one is on the phone, or another modem is in
use).
Troubleshooting 75