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Gateway E SERIES E-6000 User Manual

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Summary of Contents for Gateway E SERIES E-6000

  • Page 1: Your Computer

    your computer e-6000 user's guide...

  • Page 3: Table Of Contents

    Gateway model number ........
  • Page 4 Copying CDs ............46 5 Maintaining Your Computer Caring for your computer .
  • Page 5 Telephone support ..........152 Before calling Gateway Technical Support ......152 Telephone support .
  • Page 6 Section 2 ........... . .162 BIOS configuration jumper settings .

  • Page 7: Checking Out Your Gateway E-6000 Computer

    E-6000 Computer This chapter introduces you to the basic features of your Gateway E-6000 computer. Read this chapter to learn: ■ How to identify the features of your Gateway computer ■ How to locate your computer’s model and serial number ■...

  • Page 8: Front

    Chapter 1: Checking Out Your Gateway E-6000 Computer Front Your computer may contain any of the following components. CD/DVD/recordable drive 5.25-inch drive bay cover Diskette drive IEEE 1394 port (optional) Power button www.gateway.com CD/DVD eject button 5.25-inch drive bay cover...
  • Page 9 Plug USB (Universal Serial Bus) devices (such as a joystick or digital camera) into these ports. The front USB ports are USB v2.0. Any USB device will work in any USB port. Remove this cover to install an additional 3.5-inch drive. www.gateway.com Front ® ® or i.Link...

  • Page 10: Back

    Chapter 1: Checking Out Your Gateway E-6000 Computer Back Your computer may contain any of the following components. Serial number Power connector Voltage switch Microsoft Certificate of Authenticity PS/2 mouse port PS/2 keyboard port USB ports Serial port Parallel port...
  • Page 11 Any USB device will work in any USB port. Plug a serial device (such as a digital camera) into this port. Plug a parallel device (such as a printer) into this port. Plug a television into this port. Plug a modem cable into this jack. www.gateway.com Back...
  • Page 12 Chapter 1: Checking Out Your Gateway E-6000 Computer Component Headphone/analog speakers (Line out 1) jack (optional) IEEE 1394 port (optional) Rear out (Line out 2) jack (optional) Kensington™ lock slot Case cover shipping screw Ethernet (network) jack Monitor port Add-in card retention...

  • Page 13: Identifying Your Model

    Gateway model number The label on the back of your computer case contains information that identifies your computer model. The label also contains your serial number. Gateway Technical Support will need this information if you call for assistance. www.gateway.com Identifying your model...

  • Page 14: Gateway Serial Number

    Chapter 1: Checking Out Your Gateway E-6000 Computer Gateway serial number You can locate the Gateway serial number: ■ Printed on a white sticker on the front, side, or top of your computer case. ■ Printed on the customer invoice that came with your computer. The invoice also contains your customer ID number.

  • Page 15: Finding Your Specifications

    HelpSpot or visit Gateway’s My Computer Info eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. To view your computer’s serial number or check your specifications in...
  • Page 16 Chapter 1: Checking Out Your Gateway E-6000 Computer You can also find out more about your computer at the Gateway eSupport site. Visit support.gateway.com. www.gateway.com...

  • Page 17: Accessories

    Accessories Accessories Gateway offers various accessories that can help you make the most of using your computer. To order accessories, visit the Accessory Store at accessories.gateway.com. Networking kit With a networking kit, you can network (link), two or more computers. After...
  • Page 18 Chapter 1: Checking Out Your Gateway E-6000 Computer Storage Devices If you need additional storage space or you want to back up your files, you can add storage devices to you computer. With a recordable CD or DVD drive, you can free up hard drive space by backing up files, then removing them from your hard drive.

  • Page 19: Setting Up Your Computer

    Setting Up Your Computer This chapter provides basic information about your Gateway computer. Read this chapter to learn how to: ■ Use your computer safely ■ Start and turn off your computer ■ Restart (reboot) your computer www.gateway.com...

  • Page 20: Working Safely

    Avoid focusing your eyes on your computer screen for long periods of time. Look away from your computer occasionally, and try to focus on distant objects. Top of screen is not higher than eye level Feet are flat on the floor www.gateway.com Screen is perpendicular to your line of sight...

  • Page 21: Setting Up Your Computer Desk And Chair

    ■ Place your keyboard and mouse at a comfortable distance. You should be able to reach them without stretching. ■ Set paper holders at the same height and distance as the monitor. www.gateway.com Working safely...

  • Page 22: Sitting At Your Computer

    Avoiding discomfort and injury from repetitive strain ■ Vary your activities to avoid excessive repetition. ■ Take breaks to change your position, stretch your muscles, and relieve your eyes. ■ Find ways to break up the work day, and schedule a variety of tasks. www.gateway.com...

  • Page 23: Protecting From Power Source Problems

    UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally. For more information about using a UPS, see “Setting up an uninterruptible power supply” on page 77. Protecting from power source problems www.gateway.com...

  • Page 24: Starting Your Computer

    If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. Turn on any peripheral devices, such as printers or scanners, and see the documentation that came with the device for setup instructions. www.gateway.com...

  • Page 25: Turning Off Your Computer

    . The Turn Off Computer dialog box Turn Off Computer . The Shut Down Windows dialog box opens. Shut Down What do you want your computer to do www.gateway.com Turning off your computer...

  • Page 26: Restarting (Rebooting) Your Computer

    If your computer does not turn off, press the power button on the front of the computer case. If this does not work, press and hold the power button for about five seconds, then release it. www.gateway.com . The Task Manager window...

  • Page 27: Getting Help

    Getting Help This chapter tells you about additional information resources available to help you use your computer. Read this chapter to learn how to access: ■ HelpSpot™ ■ Online help ■ Gateway Web site www.gateway.com...

  • Page 28: Helpspot

    Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. HelpSpot also has an area called Contact Gateway that helps you find the right resource at Gateway to answer your questions or help solve your problems.
  • Page 29 HelpSpot You can find help information by clicking a link, performing a search, or browsing the index. To learn about using your Gateway computer, your mouse, and other tasks, click the link on the HelpSpot main page. Using your computer...

  • Page 30: Searching For A Topic

    Internet to search for and access these topics. ■ Gateway.com Search - These topics are located on the Gateway Web site and contain the words you entered in the connected to the Internet to search for and access these topics.

  • Page 31: Helpspot Videos

    HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks. To play a HelpSpot video: ■ To watch a video in HelpSpot, click page, then click a video title. The video plays. on the HelpSpot home Video Tutorials www.gateway.com HelpSpot...

  • Page 32: Online Help

    Help You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. Help www.gateway.com menu or by clicking...

  • Page 33: Gateway Web Site

    Gateway Web site Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials and personalized information about your system. Visit the Gateway eSupport Web site at support.gateway.com.

  • Page 34: Using Esupport

    The Account Info tab contains support for non-technical issues, like the status of your order or changing your account address. or click to walk through a step-by-step wizard to locate your drivers. to get a list of Gateway telephone Call Us www.gateway.com Look up my serial number...

  • Page 35: Using Drives And Multimedia

    Multimedia This chapter provides information on using the multimedia capabilities of your computer. Read this chapter to learn how to: ■ Use the diskette drive ■ Use the CD or DVD drive ■ Record your own CDs and DVDs www.gateway.com...

  • Page 36: Using The Diskette Drive

    The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Warning Do not expose diskettes to water or magnetic fields. Exposure could damage the data on the diskette. Diskette drive Eject button Activity light www.gateway.com...
  • Page 37 (for example, the A: drive), then double-click Computer the file name. To remove the diskette, make sure that the drive activity light is off, then press the diskette eject button. www.gateway.com Using the diskette drive , then click Start...

  • Page 38: Using The Cd Or Dvd Drive

    You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway computer may contain one of the following drive types. Important Look on the front of the drive for one of the following logos:...
  • Page 39 DVDs, accessing data, recording music and data to CD-R or CD-RW discs, and recording video and data to DVD-RAM or DVD-R discs. For more information, see “Using a recordable drive” on page 36. www.gateway.com Using the CD or DVD drive...

  • Page 40: Inserting A Cd Or Dvd

    Chapter 4: Using Drives and Multimedia Inserting a CD or DVD Important CD/DVD/recordable drive Eject button Some music CDs have copy protection software. You may not be able to play these CDs on your computer. www.gateway.com...
  • Page 41 If the disc has two playable sides, place the disc so the name of the side you want to play is facing up. Press the eject button again. The CD or DVD drive tray closes. www.gateway.com Using the CD or DVD drive...

  • Page 42: Using A Recordable Drive

    If you record copyrighted material on a CD or DVD, you need permission from the copyright owner. Otherwise, you may be violating copyright law and be subject to payment of damages and other remedies. If you are uncertain about your rights, contact your legal advisor. www.gateway.com...
  • Page 43 If a dialog box does not open, click then click Project Selector make a data CD dataCD project Create a CD using Roxio Easy CD Creator Start All Programs . The Select a Project window opens. dataDVD project www.gateway.com Using a recordable drive Roxio Easy CD Creator...
  • Page 44 CD or DVD are located. If you do not see the folder you want, browse through the folders in the Source pane. Select Source Files www.gateway.com list, then click the...
  • Page 45 Using a recordable drive Click the file you want to record (hold down the C or S key when HIFT you click to select multiple files) in the Source pane, then click record www.gateway.com...
  • Page 46 Support For more information about creating CDs in Windows XP, click Start, then click Help and Support. Type the keyword creating CDs in the HelpSpot Search , then click the arrow. www.gateway.com . The Record CD Setup record Start Recording...

  • Page 47: Creating Music Cds

    Important Some music CDs have copy protection software. You cannot create MP3 files from these CDs and you may not be able to listen to these CDs on your computer. www.gateway.com Creating music CDs...
  • Page 48 CD players, use a CD-R disc. Create a CD using Roxio Easy CD Creator . The Select a Project window opens. Start All Programs . The Select a Project window opens. musicCD project www.gateway.com Roxio Easy CD Creator...
  • Page 49 CD are located. If you do not see the folder you want, browse through the folders in the Source pane. www.gateway.com , then click make a music CD...
  • Page 50 CD project. You can add up to 99 tracks and files, or up to 650 MB (74-minute CD) or 700 MB (80-minute CD) of tracks and files to a music CD project. www.gateway.com or S key when...
  • Page 51 Help and For more information about creating CDs in Windows XP, Support click Start, then click Help and Support. Type the keyword creating CDs in the HelpSpot Search www.gateway.com Creating music CDs . The Record record Start Recording , then click the arrow.

  • Page 52: Copying Cds

    If you are uncertain about your rights, contact your legal advisor. Some copyrighted CDs have copy protection software that may cause your computer to lock up if you attempt to copy them. www.gateway.com...
  • Page 53 If a dialog box does not open, click then click Project Selector CD copier Take no action Create a CD using Roxio Easy CD Creator Start All Programs . The Select a Project window opens. CD copier www.gateway.com Copying CDs Roxio Easy CD Creator...
  • Page 54 CD, then copies the information from the hard drive to the blank CD. , then click CD copier CD copier Copy tab, click the arrow button to open the list, then click the recordable Record to www.gateway.com . The CD Copier Copy...
  • Page 55 If a dialog box does not open, click then click Project Selector CD copier Take no action Create a CD using Roxio Easy CD Creator Start All Programs . The Select a Project window opens. CD copier www.gateway.com Copying CDs Roxio Easy CD Creator...
  • Page 56 Record to For more information about copying CDs in Windows XP, click Start, then click Help and Support. Type the keyword copying CDs in the HelpSpot Search , then click the arrow. www.gateway.com . The CD Copier CD copier Copy Copy...

  • Page 57: Maintaining Your Computer

    Read this chapter to learn how to: ■ Care for your computer ■ Create an emergency startup diskette ■ Protect your computer from viruses ■ Manage hard drive space ■ Back up files ■ Clean your computer www.gateway.com...

  • Page 58: Caring For Your Computer

    Keep all liquids away from your computer. When spilled onto computer components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty. ■ Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms. www.gateway.com...
  • Page 59 Defragment hard drive Back up files Clean computer case Clean keyboard Clean computer screen Clean mouse Immediately Monthly When needed after purchase www.gateway.com Caring for your computer See... page 54 page 56 page 59 page 60 page 61 page 63 page 65...

  • Page 60: Creating An Emergency Startup Diskette

    . The My Computer window opens. My Computer , then click 3½ Floppy (A:) Format Create an MS-DOS startup disk www.gateway.com . The Format 3½ Floppy (A:) check box, then click Start . Windows copies files to the...
  • Page 61 Slide the write-protect tab up to prevent the diskette from being erased or infected by viruses. Not write- Write- protected protected Store your emergency startup diskette in a safe place with your other backup software media. www.gateway.com Creating an emergency startup diskette...

  • Page 62: Protecting Your Computer From Viruses

    AntiVirus program to check files and programs that are For more information about protecting your computer against viruses in Windows XP, click Start, then click Help and Support. Type the keyword viruses in the HelpSpot Search box , then click the arrow. www.gateway.com...
  • Page 63 Scan for viruses Click Scan for Viruses Scan Click the type of scan you want to make in the Scan area, then under Actions, click Scan Protecting your computer from viruses , then click Norton AntiVirus www.gateway.com Norton AntiVirus 2002...
  • Page 64 . The LiveUpdate wizard opens. AntiVirus Follow the on-screen instructions to update your Norton AntiVirus program with the latest virus protection files. When the program has finished, click All Programs Norton AntiVirus www.gateway.com , then click LiveUpdate - Norton Finish...

  • Page 65: Managing Hard Drive Space

    Right-click the drive that you want to check for available file space, then click . Drive space information appears. Properties , then click Start My Computer icon. The My Computer My Computer www.gateway.com Managing hard drive space . The My Computer...

  • Page 66: Using Disk Cleanup

    Local Disk (C:), then click General tab. Click Disk Cleanup , then click Start My Computer My Computer . The Properties dialog box opens at the Properties . The Disk Cleanup dialog box opens. www.gateway.com . The My Computer icon. The My Computer...

  • Page 67: Checking The Hard Drive For Errors

    Right-click the hard drive that you want to check for errors, for example Local Disk (C:), then click , then click the arrow. , then click Start My Computer My Computer . The Properties dialog box opens. Properties www.gateway.com Managing hard drive space . The My Computer icon. The My Computer...
  • Page 68 For more information about checking the hard drive for errors in Windows XP, click Start, then click Help and Support. Type the keyword checking for disk errors in the HelpSpot Search box the arrow. www.gateway.com . For help, press Start , then click...

  • Page 69: Defragmenting The Hard Drive

    Right-click the hard drive that you want to defragment, for example Local Disk (C:), then click , then click Start My Computer My Computer . The Properties dialog box opens. Properties www.gateway.com Managing hard drive space . The My Computer icon. The My Computer...
  • Page 70 Disk For more information about defragmenting the hard drive in Windows XP, click Start, then click Help and Support. Type the keyword defragmenting in the HelpSpot Search www.gateway.com Defragment , then click the arrow. Start...

  • Page 71: Backing Up Files

    For more information, see “Using a recordable drive” on page 36. If you do not have a high-capacity backup device and you want to purchase one, you can contact Gateway’s Add-on Sales department or visit our Accessory Store at accessories.gateway.com.
  • Page 72 For more information about using the Scheduled Tasks Wizard in Windows XP, click Start, then click Help and Support. Type the keyword Scheduled Task Wizard in the HelpSpot Search box the arrow. www.gateway.com , then click...

  • Page 73: Cleaning Your Computer

    With your computer turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside your computer. www.gateway.com Cleaning your computer...

  • Page 74: Cleaning The Keyboard

    Squirt a little cleaner on the cloth (never directly on the screen), and wipe the screen with the cloth. The computer screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners. www.gateway.com...

  • Page 75: Cleaning The Mouse

    Turn the mouse upside down. Rotate the retaining ring on the bottom of the mouse counter-clockwise, then remove the retaining ring and mouse ball. Remove any dust, lint, or dirt from the mouse ball with a soft cloth. www.gateway.com Cleaning your computer...
  • Page 76 Support Mouse rollers For a video tutorial about cleaning the mouse in Windows XP, click Start, then click Help and Support. Type the keyword Video tutorials in the HelpSpot Search , then click the arrow. Click Cleaning the mouse. www.gateway.com...

  • Page 77: Power Management

    The next time you turn on your computer, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode. For more information, see “Activating and using Hibernate mode” on page 76. www.gateway.com Power management...

  • Page 78: Using Power Saving Modes

    In Windows 2000, click Start, then click Shut Down. Click the arrow button to open the What do you want your computer to do list, then click Hibernate. Click Move the mouse or press a key on your keyboard. Press the power button. www.gateway.com , then click HIFT...

  • Page 79: Changing The Power Scheme

    Control Panel window opens. Click/Double-click the Power Options Properties dialog box opens. , then click Start Control Panel , then click Start Settings Power Options Power Management www.gateway.com Power management . The Control Panel . The Control Panel icon. The...

  • Page 80: Changing Advanced Power Settings

    , then click the arrow. , then click Start Control Panel , then click Start Settings Power Options Power Management www.gateway.com list, then click the power , or Turn off monitor Turn off . The Control Panel . The Control Panel icon. The...
  • Page 81 For more information about changing the power Support management settings in Windows XP, click Start, then click Help and Support. Type the keyword power management in the HelpSpot Search box www.gateway.com Power management list, then click the power Power buttons , then click the arrow.

  • Page 82: Activating And Using Hibernate Mode

    Turn Off Computer or Shut Down Windows dialog box. Click , then click Start Control Panel , then click Start Settings Power Options Power Management tab. check box, then click www.gateway.com . The Control Panel . The Control Panel icon. The . Hibernate mode Apply...

  • Page 83: Setting Up An Uninterruptible Power Supply

    Start Shut Down , then click the arrow. , then click Start Control Panel , then click Start Settings www.gateway.com Power management Power Schemes list, then click the tab. Advanced lists. . Press and hold . Click the arrow button...
  • Page 84 For more information about setting up an uninterruptible power supply in Windows XP, click Start, then click Help and Support. Type the keyword uninterruptible power supply in the HelpSpot Search box the arrow. www.gateway.com icon. The Power Management , then click...

  • Page 85: Restoring Software

    Restoring Read this chapter to learn how to: ■ Reinstall device drivers ■ Update device drivers ■ Reinstall programs ■ Reinstall Windows Software www.gateway.com...

  • Page 86: Using The Restoration Cds

    Chapter 6: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were preinstalled at the factory. Important Before you try to fix a problem by reinstalling software from...

  • Page 87: Reinstalling Device Drivers

    CD or DVD drives, and modems. Drivers translate information between computer devices and programs. Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.
  • Page 88 Chapter 6: Restoring Software If this is the first time you have inserted the red Drivers CD, accept the End User License Agreement (EULA) by clicking . The Gateway Driver and Application Recovery program starts and Continue Drivers and Application Recovery Select a single device driver to reinstall.

  • Page 89: Updating Device Drivers

    Click If this is the first time you have inserted the red Drivers CD, accept the End User License Agreement (EULA) by clicking . The Gateway Driver and Application Recovery program starts and Continue Drivers and Application Recovery Click the...

  • Page 90: Reinstalling Programs

    Change/Remove . The Run dialog box opens. text box, type d:\runmenu.exe (where d is the drive letter of . The Gateway Driver and Application Recovery program Drivers and Application Recovery www.gateway.com , then click , then double-click the...
  • Page 91 Complete the program reinstallation by following the instructions included with the program CD. , then select multiple programs to reinstall. , then click the arrow. , then click Control Panel , then double-click the Start Settings Control Panel icon. and follow the on-screen instructions. www.gateway.com Reinstalling programs...

  • Page 92: Reinstalling Windows

    Microsoft Certificate of Authenticity label located on the back or side of your computer case. For more information, see “Microsoft Certificate of Authenticity” on page 8. Back up your personal files before you use this option. All files on your computer will be deleted! www.gateway.com...
  • Page 93 When prompted, insert the red Drivers CD, then click When prompted, insert the yellow Applications CD(s), then click The Gateway Application Loader automatically installs your drivers and programs. Your computer restarts several times during this process. Do not press any keys or buttons during this process unless prompted to do so.
  • Page 94 Chapter 6: Restoring Software www.gateway.com...

  • Page 95: Adding Or Replacing Components

    Power supplies ■ System boards ■ Memory ■ Batteries You must open your computer case to add or replace components. If you are not comfortable with these instructions, get help from a more experienced computer user or computer service technician. www.gateway.com...

  • Page 96: Selecting A Place To Work

    Is near a grounded outlet so you can test your computer after installation ■ Is near a telephone (in case you need help from Gateway Technical Support). The telephone must be directly connected to a telephone jack and cannot be connected to your computer...

  • Page 97: Preventing Static Electricity Discharge

    ■ Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface. www.gateway.com Gathering the tools you need...

  • Page 98: Opening The Case

    For information about the location of the screw, see “Back” on page 4. To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power and modem cords before opening the case. www.gateway.com...
  • Page 99 Opening the case Push in on the cover release handle. www.gateway.com...
  • Page 100 Chapter 7: Adding or Replacing Components Pull the side panel away from the case www.gateway.com...

  • Page 101: Closing The Case

    To close the computer case: Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. Align the door tabs into the case notches. Door tabs www.gateway.com Closing the case...
  • Page 102 Chapter 7: Adding or Replacing Components Swing the side panel toward the case until the release handle locks. If you removed a case cover shipping screw, replace the screw. Reconnect the cables and power cord. www.gateway.com...

  • Page 103: Adding Or Replacing A Drive

    If you are replacing a drive, disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Power cable Data ribbon cable www.gateway.com Adding or replacing a drive...
  • Page 104 Chapter 7: Adding or Replacing Components If there is a shipping screw installed next to the release lever, remove the screw, then slide the release lever toward the rear of the case. www.gateway.com...
  • Page 105 (typically on the side farthest from the power supply connection). For more information, see the drive documentation. Close the case by following the instructions in “Closing the case” on page 95. www.gateway.com Adding or replacing a drive...
  • Page 106 Open the case by following the instructions in “Opening the case” on page 92. Disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Data ribbon cable Power cable www.gateway.com...
  • Page 107 Slide the release lever toward the open side of the case. Slide the drive out of the drive bay. www.gateway.com Adding or replacing a drive...
  • Page 108 Pin 1 and corresponds with Pin 1 on the drive (typically on the side farthest from the power supply connection). For more information, see the drive documentation. Close the case by following the instructions in “Closing the case” on page 95. www.gateway.com...

  • Page 109: Adding Or Replacing Add-In Cards

    Retention thumbscrew Disconnect any cables that are attached to the card, noting their locations and orientation. (You will reconnect the cables after you install the new card.) See the add-in card documentation for further instructions. Adding or replacing add-in cards www.gateway.com...
  • Page 110 Chapter 7: Adding or Replacing Components Remove the retention thumb-screw that secures the card retention cover to the case, then flip the add-in card retention cover open. www.gateway.com...
  • Page 111 Warning Do not touch the contacts on the bottom part of the add-in card. Touching the contacts can cause electrostatic damage to the card. www.gateway.com Adding or replacing add-in cards...
  • Page 112 Step 3. For more information, see the add-in card documentation. Close the case by following the instructions in “Closing the case” on page 95. See the documentation that came with the add-in card for any special software installation instructions. www.gateway.com...

  • Page 113: Replacing The Power Supply

    Open the case by following the instructions in “Opening the case” on page 92. For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. www.gateway.com Replacing the power supply...
  • Page 114 Chapter 7: Adding or Replacing Components Disconnect the power supply cables from all components (such as, hard drives, CD/DVD/recordable drives, and the system board), noting their locations and orientation. (You will reconnect the cables after you install the new power supply.) www.gateway.com...
  • Page 115 Replacing the power supply Flip the power supply retention clip out. www.gateway.com...
  • Page 116 Reconnect the power supply cables using your notes from Step 3. For more information, see the power supply documentation. Close the case by following the instructions in “Closing the case” on page 95. www.gateway.com...

  • Page 117: Replacing The System Board

    Remove all of the add-in cards by following the procedure “Adding or replacing add-in cards” on page 103. Disconnect the power and data cables from the system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.) www.gateway.com Replacing the system board...
  • Page 118 Chapter 7: Adding or Replacing Components Remove the thumbscrew using a screwdriver, coin, or your fingers. Thumbscrew (approximate location) www.gateway.com...
  • Page 119 Replacing the system board Slide the system board toward the front of the case, then up and out of the case. The system board standoffs slide out of the keyhole slots. Standoff Keyhole slot www.gateway.com...
  • Page 120 Close the case by following the instructions in “Closing the case” on page 95. The new system board must have special standoffs ( pem studs ) mounted on the bottom of the board. If necessary, use the standoffs from the original system board. www.gateway.com...

  • Page 121: Adding Or Replacing Memory

    The following illustration shows the location of the memory modules on the system board. Use a combination of Rambus Interface Memory Modules (RIMMs) and Continuity-RIMMs (C-RIMMs). All memory slots must be filled with either a RIMM or a C-RIMM. www.gateway.com...
  • Page 122 Each memory module bank must contain identical RIMMs. Identical RIMMs must share the same five specifications shown in the example below. Module Memory Capacity Number of RDRAMs ECC Support: (blank = no ECC support ECC = ECC support) 64MB/8 ECC RAMBUS 800-45 Memory Speed www.gateway.com...
  • Page 123 - OR - If you are removing a C-RIMM from the memory module bank, gently pull the plastic tabs away from the sides of the module and remove it. www.gateway.com Adding or replacing memory...
  • Page 124 Make sure that the tabs on the sides of the RIMM and C-RIMM secure the memory module in the slot. When the module is secure, you will hear a click. Close the case by following the instructions in “Closing the case” on page 95. www.gateway.com...

  • Page 125: Replacing The System Battery

    Write down all the values in the menus and submenus, then exit from the utility. Open the case by following the instructions in “Opening the case” on page 92. , then click Start Control Panel icon, then click My Computer www.gateway.com Replacing the system battery Performance and . The amount System Properties...
  • Page 126 Open the BIOS Setup utility by following the instructions in “Opening the BIOS Setup utility” on page 122. In the BIOS Setup utility, restore any settings that you wrote down in Step 2. Save all your settings and exit the BIOS Setup utility. www.gateway.com...

  • Page 127: Using The Bios Setup Utility

    Using the BIOS Setup Utility This chapter provides information about the BIOS Setup utility. Read this chapter to learn how to: ■ Open the BIOS Setup utility ■ Update the BIOS ■ Set the BIOS configuration jumper www.gateway.com...

  • Page 128: Opening The Bios Setup Utility

    If you are having problems, you may need to wait for the monitor to warm up, then restart your computer. If you are trying to enter the BIOS Setup utility, press warms up. www.gateway.com before the monitor...
  • Page 129 Intel (R) Celeron (R) 2.4 GHz 400 MHz 266 MHz 512 KB 127 MB 128 MB (DDR266) ←→ Not Installed Select Menu ↑↓ Select Item [English] Select Field [Non-ECC] Enter Select >Sub-Menu Setup Defaults [11:09:31] Save and Exit [06/07/2002] Exit www.gateway.com...

  • Page 130: Updating The Bios

    Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from the technical support area on the Gateway Web site (support.gateway.com) and install the new version from a diskette. To update the BIOS you need to perform the following tasks in sequence: Write down any custom BIOS settings.

  • Page 131: Setting The Bios Configuration Jumper

    163. Warning Moving a jumper while the power is on can damage your computer. Always turn off your computer and unplug the power cord and modem cable from your computer before changing jumper settings. Setting the BIOS configuration jumper www.gateway.com...
  • Page 132 Chapter 8: Using the BIOS Setup Utility www.gateway.com...

  • Page 133: Troubleshooting

    ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see “Getting Help” on page 21, for more information about how to get help. support.gateway.com...

  • Page 134: Safety Guidelines

    “Preventing static electricity discharge” on page 91. Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your computer was dropped, or if the case was damaged. Instead, unplug your computer and contact a qualified computer technician. support.gateway.com...

  • Page 135: First Steps

    Make sure that your hard drive is not full. ■ If an error message appears on the screen, write down the exact message. The message may help Gateway Technical Support in diagnosing and fixing the problem. ■ If an error occurs in a program, see the program’s printed documentation or the online help.

  • Page 136: Software Support Tools

    PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration. PC Doctor provides 85 professional diagnostic tests directly from your computer. This support tool is available from HelpSpot or by clicking then clicking Gateway Utilities support.gateway.com Start All Programs...

  • Page 137: Troubleshooting

    Make sure that the drive is configured correctly by following the instructions in the drive documentation. ■ Open your computer case and make sure that the cables are connected correctly to the CD or DVD drive and the IDE connector on the system board. support.gateway.com Troubleshooting...
  • Page 138 CD or DVD drive is terminated. For more information about SCSI device configurations, see the drive documentation or download the documentation from the Gateway Web site. ■ Reinstall the device driver. For more information, see “Reinstalling device drivers”...

  • Page 139: Cleaning Cds And Dvds

    Open the computer case and make sure that the power supply cable is connected correctly to the system board. ■ Open the computer case and make sure that the power button cable is connected correctly to the system board. support.gateway.com Troubleshooting...

  • Page 140: Diskette Drive

    The diskette may be full. Delete unnecessary files on the diskette and try again. ■ Not all diskettes are IBM-compatible. Make sure that the diskette you are using is IBM-compatible. ■ Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. support.gateway.com...
  • Page 141 If necessary, reverse one end of the cable so the red-striped edge of the data ribbon cable faces Pin 1 on the diskette drive. Make sure that the pins are not bent or misaligned. For more information, see “Adding or replacing a drive” on page 97. support.gateway.com Troubleshooting NTER...

  • Page 142: File Management

    , then click the arrow. For more information about file management in Windows XP, click Start, then click Help and Support. Type the keyword file management in the HelpSpot Search box support.gateway.com . The file Restore icon, then clicking Recycle Bin...
  • Page 143 81. ■ Open the computer case and reseat the drive controller. Also make sure that the controller and power cables are connected to the drive. For more information, see “Adding or replacing a drive” on page 97. support.gateway.com Troubleshooting NTER...

  • Page 144: Internet

    ■ Make sure that the last device on the SCSI cable is terminated correctly. For more information about SCSI device configurations, see the hard drive documentation or download the documentation from the Gateway Web site. ■ Change the drive’s SCSI address to one that is not being used by your computer.

  • Page 145: Keyboard

    “key failure” error message ■ Make sure that nothing is resting on the keyboard. ■ Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then restart your computer. support.gateway.com Troubleshooting...

  • Page 146: Memory

    Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Checking Out Your Gateway E-6000 Computer” on page 1. ■ Make sure that your computer is connected to the telephone line and the telephone line has a dial tone.
  • Page 147 ■ Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem. support.gateway.com . The Control Panel window opens. Control Panel Phone and Modem Options , then click the arrow.
  • Page 148 48K. Your ISP may not support 48K uploads. You can check modem connection speeds and dial-up network (DUN) connections by accessing the gateway.your.way dial-up server. The server also contains drivers, patches, and updates for current Gateway hardware and software.
  • Page 149 To access the gateway.your.way dial-up server: Insert the red Drivers CD into the CD, DVD, or recordable drive. Click , then click Help To check your modem connection speed, click the After your modem connects, move the mouse pointer over the Dial-Up Networking Your modem connection speed appears.
  • Page 150 The Modems Properties dialog box Modems tab, click the COM port next to the name of the Diagnostic . The Modem Info dialog box opens. More Info support.gateway.com . The Modem Properties . If information Query Modem , then click...
  • Page 151 Speaker volume , then click . The Control Panel Control Panel icon. The Modems Properties dialog box Modems tab, click the modem you want to adjust, then click control. support.gateway.com Troubleshooting Printers and Other icon, then click the Properties control.

  • Page 152: Monitor

    For more information about changing the screen resolution in Windows XP, click Start, then click Help and Support. Type the keyword screen resolution in the HelpSpot Search box support.gateway.com , then click the arrow.

  • Page 153: Mouse

    Remove all extension cables and switch boxes. ■ Try a mouse you know is working to make sure that the mouse port works. ■ Reinstall the device driver. For more information, see “Reinstalling device drivers” on page 81. support.gateway.com Troubleshooting...

  • Page 154: Power

    Make sure that the printer is online. Many printers have an online/offline button that you may need to press. ■ If the printer you want to print to is not the default printer, make sure that you have selected it in the printer setup. support.gateway.com...
  • Page 155 Check the port and cable for bent or broken pins. ■ Reinstall the printer driver. See the documentation that came with your printer for instructions on installing the printer driver. support.gateway.com . The Control Panel window opens. Control Panel icon. The Printers and Faxes...
  • Page 156 Type the keyword printer troubleshooter in the HelpSpot Search box , then click Start Settings Printers Use Printer Offline support.gateway.com . The Control Panel window opens. Printers and Other icon. The Printers and Faxes , click Use Printer Offline , then click the arrow.

  • Page 157: Sound

    If you are using external speakers, see the speaker setup poster to check your speaker connections. Help and For more information about sound troubleshooting in Support Windows XP, click Start, then click Help and Support. Type the keyword sound troubleshooter in the HelpSpot Search box , then click the arrow. support.gateway.com Troubleshooting...

  • Page 158: Telephone Support

    If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

  • Page 159: Telephone Support

    Telephone support Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems. Telephone numbers You can access the following services through your telephone to get answers...

  • Page 160: Tutoring And Training

    The hardware manufacturer’s Web site. Help and Support Tutoring For help on using hardware or software that came with your Gateway computer, contact Gateway's fee-based tutorial hotline: ■ 800-229-1103 (rate charged per minute; charged to a major credit card) ■...

  • Page 161: Training

    Online Training More than 450 online courses are available from from Learn@Gateway. All you have to do is go Learn@Gateway online and log in. You select the subject matter, and the learning format (self-paced tutorials or virtual classrooms), all from the comfort of your computer.
  • Page 162 Chapter 9: Troubleshooting support.gateway.com...

  • Page 163: A Reference Data

    Reference Data This chapter covers information about your system board and its features. Read this chapter to learn about system board: ■ Features ■ Connectors and jumpers ■ BIOS configuration jumper settings ■ Specifications www.gateway.com...

  • Page 164: Features

    ■ Ultra ATA 33/66/100 drives ■ 100/133 MHz Front Side Bus (FSB) (400/533 MHz Data Bus) ■ 4x AGP ■ ACPI v1.0b power management ■ Integrated Intel 802.3 10/100 Mbit/sec LAN ® RDRAM RIMM system memory ® 4 processor www.gateway.com...

  • Page 165: System Board Layout

    System board layout System board layout The following illustration shows the system board divided into two sections: www.gateway.com...

  • Page 166: Section 1

    Chapter A: Section 1 www.gateway.com...
  • Page 167 USB ports (USB v2.0) Auxiliary fan connector Main power connector Diskette drive cable connector Intrusion detection header Auxiliary power connector Processor fan connector Processor socket Memory expansion slots Auxiliary power connector Secondary IDE cable connector Primary IDE cable connector www.gateway.com System board layout...

  • Page 168: Section 2

    Chapter A: Section 2 PCI expansion slots (5) AGP expansion slot Front panel header USB front panel header (USB v2.0) CNR expansion slot (not supported) BIOS configuration jumper Battery www.gateway.com...

  • Page 169: Bios Configuration Jumper Settings

    J9H2 For clearing passwords. The CONFIG BIOS Setup utility runs automatically and the Maintenance menu is displayed. J9H2 (2-3 position) For recovering the BIOS CONFIG configuration. A BIOS recovery diskette is required. (no jumper) J9H2 www.gateway.com BIOS configuration jumper settings...

  • Page 170: System Board Specifications

    6 USB ports (4 rear, support for 2 front) ■ High-speed serial port ■ Parallel (bi-directional, EPP, ECP) port ■ 10/100 Ethernet (RJ-45) port ■ PS/2 keyboard port ■ PS/2 mouse port ■ Integrated Intel 802.3 10/100 Mbit/sec LAN 2032-style www.gateway.com...
  • Page 171 Clearance: >152 mm (6 in.) air space between the rear of the computer, any side or front vent openings in the computer, and any walls, cabinets, or surfaces. Many products for Gateway and its subsidiaries are custom engineered by our suppliers to Gateway specifications and may vary from similarly marketed products.
  • Page 172 Chapter A: www.gateway.com...

  • Page 173: B Safety, Regulatory, And Legal Information

    Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
  • Page 174 The system was dropped or the cabinet is damaged. ■ The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Caution Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.

  • Page 175: Regulatory Compliance Statements

    (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. www.gateway.com...
  • Page 176 EPA ENERGY STAR ® As an ENERGY STAR Partner, Gateway has determined that this product meets the ENERGY STAR guidelines for energy efficiency when used with a computer equipped with a Display Power Management System. www.gateway.com...
  • Page 177 Ringer Equivalence Numbers of all the devices does not exceed 5. To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate. www.gateway.com...

  • Page 178: Laser Safety Statement

    TV/cable TV tuner cards) External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.
  • Page 179 Contact with them could be fatal. Antenna and satellite grounding Reference Grounding component Electric service equipment Power service grounding electrode system (NEC Art 250, Part H) Ground clamps Grounding conductors (NEC Section 810-21) Antenna discharge unit (NEC Section 810-20) Ground clamp Antenna lead-in wire www.gateway.com...

  • Page 180: Macrovision Statement

    For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 181: Index

    Index AC power connector accessories safety precautions add-in card See card AGP expansion slot audio headphone jack line in jack line out jack microphone jack muting speakers jack troubleshooting audio in jack backing up files battery location replacing BIOS configuration jumper recovering updating BIOS Setup utility...
  • Page 182 Disk Defragmenter diskette creating startup inserting diskette drive cable connector eject button location replacing troubleshooting using documentation Gateway Web site help HelpSpot online help drivers reinstalling updating drives 3.5-inch bay cover 5.25-inch bay cover CD-RW checking for errors on checking for free space...
  • Page 183 HelpSpot topics specifications Firewire port floppy disk See diskette fragmentation Gateway eSupport model number serial number Technical Support Web address Web site gateway.your.way dial-up server hard drive checking for errors on checking for free space defragmenting...
  • Page 184 replacing scanning for errors on troubleshooting headphone jack help online using HelpSpot playing a video searching starting Using your computer link Hibernate mode i.Link port IDE cable connector IEEE 1394 port installing add-in cards battery device drivers drives memory power supply programs software system board...
  • Page 185 modem connection speed jack troubleshooting monitor port troubleshooting mouse cleaning port troubleshooting multimedia using CD drive using diskette drive using DVD drive muting network jack non-technical support Accounting Sales Warranty Norton Antivirus online help opening BIOS Setup utility computer case parallel port passwords PC Doctor...
  • Page 186 FaxBack support resources tips before contacting tutorial service telephone support training classroom Gateway Learning Libraries Learn@Gateway troubleshooting audio BIOS CD drive computer startup diskette drive DVD drive expansion card fax send and receive speed...
  • Page 187 (UPS) updating BIOS Norton AntiVirus USB port virus protecting against removing with Norton AntiVirus voltage switch volume adjusting modem muting troubleshooting Web site Gateway Windows installing product key reinstalling reinstalling device drivers working safely write-protection for diskettes Zip drive...
  • Page 190 MAN US E6000 SYS GDE R1 10/02...

This manual is also suitable for:

E-6000

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