Cd-Rom Problems - Gateway E-420 Maintaining & Troubleshooting

Important!
Some systems do not have
sound cards because
sound capabilities are built
into the system board.
72 Maintaining and Troubleshooting Your E-4200 System

CD-ROM problems

An audio CD produces no sound.
Probable Cause
The CD is loaded
incorrectly.
The speakers are not
connected.
The speaker volume is
turned down.
The speakers may be
muted via the Multime-
dia volume control.
The sound card may
not be installed cor-
rectly.
The speakers may be
faulty.
The CD-ROM drive is not recognized by the system.
Probable Cause
The CD is not intended
for PC use.
The CD is loaded
incorrectly.
The CD is scratched or
dirty.
The CD-ROM drive
needs to be added as
new hardware.
Solution
Make certain the label is facing upward, and
then try again.
Check the speaker cables. Make certain
they are connected properly and securely.
Check the volume control.
From the Accessories menu (Start | Programs |
Accessories), click Multimedia, and then click
Volume Control. Make certain the volume is
turned up.
Open the system, and then reseat the sound
card. Make certain the cables are connected
properly.
Connect a set of headphones to the speaker
jack to test the output. If they work, replace
the speakers.
Solution
Make certain the CD is PC-compatible.
Make certain the label is facing upward, and
then try again.
Try cleaning the CD with a lint-free cloth.
Check the CD for scratches.
From the Control Panel window (Start |
Settings | Control Panel), double-click Add New
Hardware. Follow the directions for adding
the drive. If you are not experienced with this
procedure, call Technical Support.