Avaya 2030 Manual page 26

Page 26 – Manager-Secretary Working
Park Transferring Calls
Alerting a Busy Extension
Remotely Switching No Calls/Divert On/Off
INDeX 9.1 2030/50/60
During calls, full line Soft DSS keys display <-PARK next to each
name. Pressing the -key next a <-PARK option, transfers and parks
your caller against that extension.
To park transfer a call:
1. Note the call's line number on the display.
2. Press the -key on the right of the Soft DSS name. The system
transfers the call and parks it at that extension.
3. Press the -key on the left of the Soft DSS name to call that
extension and announce the parked caller.
4. If the Soft DSS extension does not answer or want the call, dial
the line number to retrieve the parked call.
A solid -symbol next to a Soft DSS key means that extension is
busy. In full-line mode, you can send them an alert (only to another
display phone). This places you on hold against their extension.
To alert the extension:
1. Press the display key on the right of the name. The display shows
details of the extension's current call.
2. If ALERT does not appear, the extension is busy for reasons
other than a call, e.g. handset off-hook.
3. Press ALERT. The display shows HOLDING.
4. If INTRUDE appears, you can intrude on the call (see page 12).
In full-line mode, Soft DSS keys allow you to remotely switch the
extension's NO CALLS or DIVERT ALL on/off.
To switch on/off divert all or no calls:
1. Press the -key on the right of the extension name.
2. If ALERT appears the extension is busy. Press the
right of the extension name again (press SCROLL if necessary
to redisplay the name).
3. Select the option to change; NOCALLS or DIVERT
4. DIVERT does not appear if the extension does not have a Divert
All number set).
5. The Soft DSS display shows the new status.
key on the
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