Holding Calls; Holding A Call; Taking A Call Off Hold; Switching Between Calls - Avaya 960 Seris User Manual

5.1 Holding Calls

You can hold one or more calls.
· The held call will still occupy the appearance button on which it was made or answered.
· The caller will hear music on hold. If your system does not have music on hold available, the caller will hear double
beep tones every few seconds.
· If you have more than one held call, or one held call and a connected call, pressing the Conference soft key will
start a conference between yourself and the calls.
Calls that you have held will return to your phone (when idle) if they remain on hold for too long. The default return delay
is 15 seconds. Your hold recall can be changed by the system administrator. Returning calls ignore any forwarding or do
not disturb settings.
Important - Holding Conference Calls
You can hold a conference call in the same way as holding a normal call. Holding the conference call does not affect the
other conference parties who can continue talking. You will also still be listed as a member of the conference call in the
conference details.
Warning: This only applies to conference calls hosted by your own telephone system. Holding your call to a conference
hosted on another telephone system may cause that conference to hear your system's music on hold.

5.1.1 Holding a Call

1. To put your current call on hold, press the Hold soft key or the call's appearance button.
2. The held call will be indicated by its call appearance button with a fast-flashing green lamp. On phones with only a
single call appearance button (or icon), the phone displays "On-Hold" before the call information on the call's
application line.
3. While held, the caller will hear music on hold. If your system does not have music on hold available, the caller will
hear double beep tones every few seconds.
4. You can scroll the display using the

5.1.2 Taking a Call Off Hold

Either of the following methods can be used to retrieve a call from hold. If you have a currently connected call, that call
will be automatically put on hold.
1. Press the appearance button with the fast-flashing red lamp call appearance.
2. Scroll the display using the
Connect soft key to take the call off hold.

5.1.3 Switching Between Calls

With a call on hold (fast-flashing appearance button) and another call connected (red call appearance button), you can
switch between calls by pressing the appearance button of the held call. The current call is automatically put on hold and
the previously held call is connected.

5.1.4 Transferring a Held Call

5.2 Parking Calls

Parking a call is similar to holding a call. However, parked calls can be unparked by other users on the phone system. Each
parked call is given a number. By default, the number is your extension number plus a digit.
Calls that you have parked will return to your phone (when idle) if they remain parked for too long. The default return
delay is five minutes. This is a system delay that is applied to all users and can be changed by the system administrator.
Returning calls ignore any forwarding or do not disturb settings.
If you park a call without specifying a park slot number, the system will assign a number based on your extension number
plus a single digit. For example for extension 201, the first parked call will use park slot number 2010 if available. If you
already have one parked call, the next parked call will use park slot 2011 if available, and so on.
9600 Series User Guide
IP Office
up and down arrow keys. The held call will appear with a
up and down arrow keys, the held call will appear with a
Holding and Parking Calls:
icon.
icon. Press the
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Issue 05d (05 April 2012)