Diverting A Call To Voicemail; Ignoring An Incoming Call; Answering A; Using Call Pickup - Avaya 960 Seris User Manual

3.1 Diverting a Call to Voicemail

You can transfer a call targeted at you directly to your voicemail mailbox.
1. If the call is not the currently highlighted call on the display, use the
2. Press the To VM soft key. The call is redirected to your mailbox.

3.2 Ignoring an Incoming Call

You can quiet the ringer of a currently alerting call. The call will continue alerting visually but with no audible ring.
1. If the call is not the currently highlighted call on the display, use the
2. Press the Ignore soft key.
3. The call will continue alerting but with no audible ring.
3.3 Answering a Page Call
Your phone can be paged if you have no other connected call in progress. The page is heard through the phone's speaker.
1. A page call is indicated in the display by the word Page.
· To answer the page call, press the Answer soft key. The call is turned into a normal call.
· To ignore the page call, press the Drop soft key.

3.4 Using Call Pickup

Pickup is used to answer a call ringing elsewhere on the phone system. There are a number of pickup options:
· Answer any ringing call on the telephone system.
· Answer a call ringing a particular user.
· Answer a call ringing a particular group.
· Answer a call, not necessarily a group call, ringing the members of a group.
1. Press the Features soft key if shown. To do this during a call, press the
Features soft key.
2. Use the up and down
· To answer a ringing call, press the Any soft key.
· To answer a call ringing against a particular target, dial the target's number. Alternatively, press the Dir soft
key to select the target from the directory
3. The following menus will appear depending on the type of number entered:
· User Number
· To answer a call ringing against the user, press the Pickup soft key.
· To return to entering a number, press the Clear key.
· Hunt Group Number
· To answer a call ringing against the members of the group, press the Members soft key. The call does not
have to be a call to the hunt group.
· To answer a call ringing for the hunt group, press the Group soft key.
· To return to entering a number, press the Clear key.
Default Short Codes
Short codes are numbers that you can dial to enable and disable various features. Your system administrator will confirm
any additional short codes that may have been configured for your use.
· Pickup Any Call: *30
Answer a call ringing on the telephone system.
9600 Series User Guide
IP Office
arrow keys to highlight Pickup. Press Select.
.
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up and down arrow keys to highlight it.
up and down arrow keys to highlight it.
PHONE key and then press the
Issue 05d (05 April 2012)
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