Call Park; Call Forward All; Call Park To Other; Call Pickup - Avaya 960 Seris User Manual

16.7 Call Park

A button set to this action can be used to park and unpark calls. The button can be set with or without a park slot
number.
· When associated with a specific park slot number, the button will park and unpark calls from that park slot. When a
call has been parked, the button's red lamp is lit. Pressing the button again shows the parked call details and
enables you to retrieve the call.
· When not associated with a specific park slot number, the button will park calls by assigning them a park slot
number based on your extension number. More than one call can be parked. When a call has bee parked, the
button's red lamp is lit. When you press the button, all the calls that are parked are displayed. Select the call that
you want to retrieve and press the Connect soft button.
· If pressed while a call is connected, that call will be parked using a park slot number assigned by the system
based on your extension number.
· If pressed with no call connected, your phone will display details of your parked calls.

16.7.1 Call Forward All

A button with this action can be used to switch 'forwarding unconditional' on/off.
If set with a preset number, that number is used as the forwarding destination.
If set without a number, when the button is pressed you will be asked to confirm your existing 'forward unconditional'
destination number or to enter a new number.
The button's red lamp is lit when forwarding is enabled. On touch tone phones an icon is displayed. The button can be
pressed again to switch 'forward unconditional' off.

16.8 Call Park to Other

A button set with this action can be used to park a call against another extension. The park slot number used will be based
on your extension number.
The button can be set with a target user number or left blank for number entry when the button is pressed. The button's
red lamp is lit when a call is parked. The button can be pressed again to retrieve the call.

16.9 Call Pickup

Answer a call ringing a user or hunt group.
The target user or group number from which to pickup a call can be set when the button is configured. If no number is
set, pressing the button will display a menu for number entry.

16.10 Call Pickup Any

Answer a call currently ringing on the telephone system.

16.11 Drop Call

This action can be used to drop your current call without having to highlight it on the display.

16.12 Flash Hook

A button configured for this action will send a flash hook signal to a currently connected analog line.

16.13 Group BLF

A button can be programmed to indicate if there are any calls to a group waiting to be answered. A red flashing lamp
indicates that there are calls waiting for the hunt group. Press the button to pickup the longest waiting call.
9600 Series User Guide
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Issue 05d (05 April 2012)