Table Of Contents - Avaya 960 Seris User Manual

Contents
1. Introduction
1.1 Important Safety Information ..................................................................... 9
1.2 9608 Telephone ..................................................................... 10
1.3 9611 Telephone ..................................................................... 11
1.4 9620 Telephone ..................................................................... 12
1.5 9621 Telephone ..................................................................... 13
1.6 9630 Telephone ..................................................................... 14
1.7 9640 Telephone ..................................................................... 15
1.8 9641 Telephone ..................................................................... 16
1.9 9650 Telephone ..................................................................... 17
1.10 Button Modules ..................................................................... 18
1.11 Phone Keys ..................................................................... 18
1.12 Status Letters ..................................................................... 20
1.13 Touch Screen Operation ..................................................................... 20
1.14 The Phone Stand ..................................................................... 20
2. Making Calls
2.1 En-Bloc Dialing ..................................................................... 24
2.2 Call Soft Key Options ..................................................................... 25
2.3 Calling from the Contacts List ..................................................................... 26
2.4 Calling from the Call Log/History ..................................................................... 26
2.5 Redialling a Previous Number ..................................................................... 27
2.6 Making a Page Call ..................................................................... 27
2.7 Withholding Your Number ..................................................................... 27
2.8 Adjusting the Call Volume ..................................................................... 28
2.9 Muting a Call ..................................................................... 28
2.10 Ending Calls ..................................................................... 28
3. Answering Calls
3.1 Diverting a Call to Voicemail ..................................................................... 32
3.2 Ignoring an Incoming Call ..................................................................... 32
3.3 Answering a Page Call ..................................................................... 32
3.4 Using Call Pickup ..................................................................... 32
4. Redialling
4.1 Open Call Log Mode ..................................................................... 36
4.2 Last Dialed Mode ..................................................................... 36
4.3 Selecting Your Redial Mode ..................................................................... 36
5. Holding and Parking Calls
5.1 Holding Calls ..................................................................... 39
5.1.1 Holding a Call ............................................................................ 39
5.1.2 Taking a Call Off Hold ............................................................................ 39
5.1.3 Switching Between Calls ............................................................................ 39
5.1.4 Transferring a Held Call ............................................................................ 39
5.2 Parking Calls ..................................................................... 39
5.2.1 Parking Calls Using the Menu ............................................................................ 40
5.2.2 Unparking Calls (Status Menu) ............................................................................ 40
6. Transferring Calls
6.1 Transferring to Voicemail ..................................................................... 42
6.2 Transferring a Held Call ..................................................................... 42
7. Account Codes
7.1 Forced Account Code Entry ..................................................................... 44
7.2 Manual Account Code Entry ..................................................................... 44
9600 Series User Guide
IP Office
8. Conference Calls
8.1 Starting a Conference ..................................................................... 46
8.2 Adding a Call to a Conference ..................................................................... 46
8.3 Viewing Conference Details ..................................................................... 46
8.4 Dropping/Muting Parties ..................................................................... 47
8.5 Holding a Conference Call ..................................................................... 47
9. Headset/Handsfree Operation
9.1 Headset Operation ..................................................................... 50
9.1.1 Headset Volume ............................................................................ 50
9.1.2 Default Handsfree Audio Path ............................................................................ 50
9.2 Handsfree Speaker Operation ..................................................................... 51
9.2.1 Speaker Volume ............................................................................ 51
9.2.2 Default Handsfree Audio Path ............................................................................ 51
10. Contacts/Directory
10.1 Managing External Contacts ..................................................................... 56
10.2 Viewing Contacts Details ..................................................................... 57
10.3 Making a Call from the Directory ..................................................................... 58
10.4 Using the Directory for Other Functions ..................................................................... 58
10.5 Adding a New Contact ..................................................................... 59
10.5.1 Adding a Contact from the Call Log/History ............................................................................ 59
10.6 Editing a Contact ..................................................................... 60
10.7 Deleting a Contact ..................................................................... 60
11. Call History
11.1 Accessing the Call Log/History ..................................................................... 63
11.2 Making a Call ..................................................................... 63
11.3 Viewing Call Details ..................................................................... 64
11.4 Deleting a Record ..................................................................... 65
11.5 Deleting All Records ..................................................................... 65
11.6 Adding a Record to Your Contacts ..................................................................... 65
12. Voicemail
12.1 Message Waiting Indication ..................................................................... 68
12.2 Visual Voice ..................................................................... 69
12.3 Checking Messages ..................................................................... 69
12.4 Sending a Message ..................................................................... 70
12.5 Email Mode ..................................................................... 70
12.6 Mailbox Greeting ..................................................................... 71
12.7 Changing Your Voicemail Code ..................................................................... 72
12.8 Switching Voicemail On/Off ..................................................................... 73
12.9 Transferring to Voicemail ..................................................................... 73
12.10 Sending a Call to Voicemail ..................................................................... 73
13. Logging In/Out
13.1 Logging In ..................................................................... 77
13.1.1 Logging In on a Phone Already in Use ............................................................................ 77
13.1.2 Logging In on a Not Logged In Phone ............................................................................ 77
13.1.3 Logging In on an Unregistered Phone ............................................................................ 77
13.2 Logging Out ..................................................................... 78
13.3 Locking/Auto Locking ..................................................................... 78
13.4 Unlocking ..................................................................... 78
13.5 Changing Your Security PIN ..................................................................... 79
14. Redirecting Calls
14.1 Follow Me ..................................................................... 83
14.1.1 Follow Me To (Features Menu) ............................................................................ 84
Contents
Page 3
Issue 05d (05 April 2012)