Mitel 1000 Owner's Manual page 29

To transfer a call to an external number
There are 2 different ways to transfer a call to an external number.
One method uses the Mitel 1000 and the other method uses the
AccessLine Network. The key differences between the two
methods are when you perform a call transfer using the Mitel 1000
it uses two phone lines, where performing a call transfer using the
AccessLine Network only works on the IP Trunks (line 1 and 2) but
uses one phone line.
Transferring a call using the Mitel 1000
1. While on the call, press the Scroll Down Key ( ) until
'External transfer' is displayed.
2. Select 'External transfer'.
3. Select a free line and dial the number.
4. When the call is answered, press 'Transfer'.
Transferring an external call to an external number ties up two
lines. Such calls are called trunk-to-trunk calls. If your system
Note only has 2 lines, incoming calls will get a busy signal until the
transferred call has cleared.
Transferring a call using the AccessLine Network
1. Receive or place a call on your Mitel 1000 phone using line
1 or 2
2. Touch #5 to start the transfer. (this will place your caller on
hold)
3. At the dial tone, enter the number you want to transfer the
caller to
4. When the transfer party picks up the phone, touch #5
again.
5. All three of you will be connected.
6. Hang up and the two parties are connected (without tying
up any of your lines)
If the transfer party does not pick up the phone, touch #6 to return
back to the original caller.
Note
To make an external consultation call
While on an external call you can contact another external number
to make an enquiry, as follows:
1. Press the Scroll Down Key ( ) until 'External Consultation' is
displayed.
2. Select the 'External Consultation' option on the display.
3. Select a free line and dial the number.
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