Troubleshooting - AT&T 1070 User Manual

Appendix J

Troubleshooting

There is no dial tone.
I cannot dial out.
• Check to make sure that each telephone set
has a unique extension number. If the sets
receive AC power at the same time, either at
initial installation or after a power failure, the
extension numbers might be the same. Refer
to the EXTENSION NUMBER section on page
32 of the installation guide.
First, try all the suggestions of My telephone
•
appears to be dead on page 78.
• The telephone line cord might be
malfunctioning.
• Try installing a new telephone line cord.
• Disconnect the telephone base from the
telephone jack and connect a different
telephone. If there is no dial tone on that
telephone either, the problem is in your wiring
or local service. Contact your local telephone
company.
• Make sure a line is selected. Press a line
button or speakerphone.
• Make sure the [HOLD] key is not pressed.
• If there is no dial tone when the [HEADSET]
key is pressed, make sure the headset is firmly
connected in the HEADSET jack.
• First, try all the above suggestions in There is
no dial tone on this page.
• Make sure there is a dial tone before dialing.
It is normal if the telephone takes a second
or two to synchronize before producing a dial
tone. Wait an extra second before dialing.
• Check that all the telephones connected to
the same telephone line are hung up.
• Make sure the telephone is set to the correct
dial mode (pulse dial or tone dial) for the
service in your area. Refer to the TONE/PULSE
section on page 36 of the installation guide to
set the dial mode.
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