AT&T 1040 User Manual
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AT&T 1040 User Manual

4-line small business system with speakerphone
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User's manual
1040
4-Line small business
system with
speakerphone
1

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Summary of Contents for AT&T 1040

  • Page 1 User’s manual 1040 4-Line small business system with speakerphone...
  • Page 2 Before using this AT&T product, please read the Important product information pages 50-51 Please thoroughly read the user’s manual for all the feature operation and troubleshooting information you need to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com In Canada, dial 1 (866) 288-4268.
  • Page 3 Do you receive DSL, (Digital subscriber line,) service for high- speed internet access through your telephone line(s) from your telephone company? If so, you will need to add either DSL splitters and/or microfilters to your installation. See page 9 of the installation guide.

  • Page 4: Table Of Contents

    User's manual 1040 4-Line small business system with speakerphone Table of contents Getting started Introduction ...1 Telephone Overview ...2 Display screen messages ...4 LCD CONTRAST ...4 Indicator lights & tones ...6 Indicator lights ...6 Alert tones ...7 Directory card ...8 Telephone operation Basic phone operation ...9...
  • Page 5 Intercom operation Intercom overview ...25 Intercom ...26 Make an intercom call with the handset ...26 Make an intercom call with the speakerphone or headset ...27 Answer an intercom call ...28 End an intercom or page call ...28 Voice page ...29 Page a specific extension (single-phone page) ...29 Answer a single-phone page ...30 Page all (system-wide page)...31...
  • Page 6 Appendix E, Important product information ...50 Safety information ...50 Especially about corded telephones ...51 Especially about telephone answering systems ...51 Appendix F, FCC and ACTA information ...52 Appendix G, Part 15 of FCC rules ...54 Appendix H, Limited warranty ...55 Appendix I, Technical specification ...58 Appendix J,...

  • Page 7: Getting Started

    AT&T 4-line small business telephones, except for the 1070 and 1080 telephones. The 1040 telephone is hearing-aid compatible and can be connected to up to four incoming telephone lines. This telephone features a speakerphone for handsfree use and a headset jack compatible with most two-band 2.5mm headsets (sold separately).

  • Page 8: Telephone Overview

    (page 18). Press again to quit. TRANSFER Press to transfer an outside call to another 1040, or a 1070, or a 1080 (page 48). FLASH During a call, press to receive an incoming call if call waiting service is activated (page 19).
  • Page 9 Getting started Telephone overview Navigation keys Press to scroll up, down, left or right while in the menu. ENTER Press until you see the main menu. Once in the menu, press to select an item or save an entry or setting. Press and hold to exit the menu.

  • Page 10: Display Screen Messages

    1080 telephone are full or when the auto attendant of the DTAD mailbox 1080 telephone is off. (XX is the total number of new system extension messages recorded for this 1040 telephone. YY is the total number of all system extension messages recorded for this 1040 telephone.)
  • Page 11 Getting started Display screen messages continued from previous page INITIALIZING. . INTERCOM FROM XX LIST EMPTY LOW BATT LOWER PAGE FROM XX PAGE ALL FROM XX [ENTER]: ANSWER SAVED ! TRANSFER FROM XX The telephone is warming up. Another system telephone XX is calling (XX is the extension number).

  • Page 12: Indicator Lights & Tones

    Getting started Indicator lights & tones Indicator lights LINE Green: • On when the line is in use. • Flashing slowly when the line is on hold. • Flashes quickly when a person has transferred a call on that line. •...

  • Page 13: Alert Tones

    Getting started Indicator lights & tones continued from previous page Alert tones Confirmation tone One double-beep every 30 seconds A triple-beep NEW MSG • Flashes when there are new system extension messages. The screen will display ”DTAD: XX/YY”, with “YY” greater than zero.” INTERCOM •...

  • Page 14: Directory Card

    Getting started Directory card To write names and/or phone numbers on the directory card, follow the steps below: 1. Remove the clear plastic cover by inserting a small item such as paperclip into the hole on the lower right corner. 2.

  • Page 15: Telephone Operation

    Telephone operation Basic phone operation This phone comes programmed to use line 1 (default prime line) for calls if you do not press a line button. (To change the prime line, see PRIME LINE on page 39 of the installation guide.) When you answer a call, the phone automatically selects the ringing line.
  • Page 16 Telephone operation Basic phone operation continued from previous page Handset To make a call: • 1. Lift the handset. 2. Dial a number. To override automatic line selection, press the • LINE button for the line you wish to select, then lift the handset.
  • Page 17 Telephone operation Basic phone operation continued from previous page Headset (purchased separately) You can use this phone hands-free when you install any industry-standard two-band 2.5mm headset or other compatible, electronically isolated headset. The headsets must be purchased separately. To make a call: •...

  • Page 18: Switching Among Handset, Speakerphone And Headset Mode

    10:01AM 11/23 00:30 5550100 Telephone operation Basic phone operation Switching among handset, speakerphone and headset mode To switch from handset to headset or speakerphone, press [HEADSET] or [ then replace the handset. (In order to use the headset, it must be plugged in.) To switch from speakerphone to handset, lift the handset.

  • Page 19: Volume Control

    (1-5). While using the volume control, you will hear a triple-beep when you reach the minimum or maximum level. Your 1040 remembers the volume setting for each mode. Ringer volume • When the telephone is idle, press [ VOLUME] to sample and select the desired volume (1-4) for all ringers.

  • Page 20: Ringer On/Off

    RINGER ON/OFF L1 RINGER RINGER TYPE TYPE 1 L1 RINGER TYPE Telephone operation Basic phone operation RINGER ON/OFF This feature controls whether there is an audible alert for outside calls on the designated line. 1. Press [ENTER]. 2. Press [ ] or [ ] until you see PHONE SETTINGS. Press [ENTER].

  • Page 21: Do Not Disturb

    Telephone operation Basic phone operation DO NOT DISTURB When you activate the do not disturb (DND) function, you will not hear paging tones, voice paging, or incoming call rings. Instead, the LINE light flashes to signal an incoming call. If you receive an intercom call, the [INTERCOM] light flashes, and the number of the incoming intercom call appears on the display.

  • Page 22: Last Number Redial

    Telephone operation Basic phone operation Last number redial The last number dialed from this extension (up to 32 digits) is stored in the redial memory until you dial another number. Press [(AUTO) REDIAL] you will see the most recently dialed number (up to 32 digits).

  • Page 23: Redial Stack

    NOTE: If the desired redial number is longer than 16 digits, the screen will only display the first 14 digits. Telephone operation Basic phone operation Redial stack The last six numbers dialed from this extension are automatically stored in the redial memory stack.

  • Page 24: Auto-Redial

    NOTES: • When the telephone automatically redials, it always uses the prime line. • While reviewing the numbers in the redial stack, if you want to place a new call other than the displayed number, you need to press and hold [ENTER] or wait for 30 seconds to return to idle.

  • Page 25: Call Waiting

    Telephone operation Basic phone operation Call waiting If you subscribe to call waiting service with your local telephone company, there will be a beep if there is an incoming call when you are already on a call on the same line. 1.

  • Page 26: Hold

    Telephone operation Basic phone operation HOLD You can use the hold feature to hold one line while acessing another, or as part of the conference and call transfer features. While on a call, press and release [HOLD]. The LINE light for the line on hold flashes slowly in green, and a double-beep sounds every 30 seconds to remind you that the call is on hold.

  • Page 27: Switching Between Lines

    Telephone operation Basic phone operation Switching between lines During an outside call: 1. Press and release [HOLD] to maintain the connection to the call on the active line. 2. Press and release the LINE button of another line to make or answer another call. 3.

  • Page 28: Conference Calls

    NOTES: Occasionally, the far- • end parties on a conference call might not hear one another. If you are experiencing • difficulty in using the conference features on this phone, please consider using AT&T’s complete line of teleconference services to find a solution that best meets your needs.

  • Page 29: Transfer A Call

    10:01AM 11/23 00:30 10:01AM 11/23 00:30 TRANSFER LINE#1 10:01AM 11/23 EXT 11 TRANSFER LINE #1 TO 12 Telephone operation Call transfer Transfer a call You can transfer a call to any other system phone. Once you transfer a call, it can be picked up at any other system phone, not just at the extension you called.

  • Page 30: Transfer A Call And Speak To The Receiving Party

    10:01AM 11/23 00:30 10:01AM 11/23 EXT 11 INTERCOM TO PAGE 10:01AM 11/23 EXT 11 INTERCOM TO 12 10:01AM 11/23 EXT 11 TRANSFER LINE #1 TO 12 10:01AM 11/23 EXT 12 TRANSFER FROM 11 Telephone operation Call transfer Transfer a call and speak to the receiving party While on a call: 1.

  • Page 31: Intercom Operation

    This 1040 telephone is fully compatible with any AT&T Four-Line Small Business System Speakerphone 1070 or 1080 phones you may have installed. You can use a total of 16 1080/1070/1040 phones together as extensions in your phone system. Each individual phone in your telephone system MUST be assigned a unique extension number for the intercom feature to work.

  • Page 32: Intercom

    10:01AM 11/23 EXT 11 INTERCOM TO PAGE 10:01AM 11/23 EXT 11 INTERCOM TO 12 Intercom operation Intercom Use this feature for calls between system phones. Make an intercom call with the handset 1. If One-touch preference is set to INTERCOM (page 35), skip to step 2.

  • Page 33: Make An Intercom Call With The Speakerphone Or Headset

    10:01AM 11/23 EXT 11 INTERCOM TO PAGE 10:01AM 11/23 EXT 11 INTERCOM TO 12 Intercom operation Intercom Make an intercom call with the speakerphone or headset With the handset in the telephone base: 1. If One-touch preference is set to INTERCOM, skip to step 2.

  • Page 34: Answer An Intercom Call

    10:01AM 11/23 EXT 12 INTERCOM FROM 11 Intercom operation Intercom Answer an intercom call When you receive an intercom call, you will hear a repeating double-ring pattern and your screen will display INTERCOM FROM with the extension number of the caller. Answer the intercom call by lifting the handset, or by pressing [INTERCOM], [ SPEAKER] or [HEADSET] to take the call hands-free.

  • Page 35: Voice Page

    10:01AM 11/23 EXT 11 INTERCOM TO PAGE 10:01AM 11/23 EXT 11 PAGING INTERCOM 10:01AM 11/23 EXT 11 PAGE 12 Intercom operation Voice page Page a specific extension (single-phone page) Sends your voice to the speaker of the destination phone. The person you’ve called may be able to respond just by talking.

  • Page 36: Answer A Single-Phone Page

    10:01AM 11/23 EXT 12 PAGE FROM 11 Intercom operation Voice page Answer a single-phone page Auto-mute off When your extension receives a page, the phone beeps and the speakerphone is automatically activated. Answer the call simply by speaking. If you are on the headset, you can answer the page by pressing [HEADSET] and speaking through the the microphone of the headset.

  • Page 37: Page All (System-Wide Page)

    10:01AM 11/23 EXT 11 INTERCOM TO PAGE ALL 10:01AM 11/23 EXT 11 PAGE ALL Intercom operation Voice page Page all (system-wide page) Sends your voice to the speakers of all phones in the system. 1. Press [INTERCOM] then [ ] to show PAGE ALL. 2.

  • Page 38: Answer A System-Wide Page

    10:01AM 11/23 EXT 12 PAGE ALL FROM 11 [ENTER]: ANSWER 10:01AM 11/23 EXT 12 INTERCOM FROM 11 Intercom operation Voice page Answer a system-wide page NOTE: Only one extension can answer a system- wide page. When you receive a system-wide page, your phone beeps and the screen shows PAGE ALL FROM XX, with XX being the originating extension number.

  • Page 39: Room Monitor

    10:01AM 11/23 EXT 11 PAGING INTERCOM 10:01AM 11/23 EXT 11 PAGE 12 Intercom operation Voice page Room monitor Make a single-page call to a system phone to monitor the sounds from that room. To use the room monitor feature, the destination telephone auto- mute feature must be turned off (page 35 of the installation guide).

  • Page 40: One-Touch Setup And Operation

    NOTE: The one- touch buttons are also used to place intercom calls. See Intercom operation beginning on page 25 for details. One-touch setup and operation One-touch overview This telephone has 32 one-touch locations (speed dial locations) where you can store phone numbers you wish to dial using fewer keys than usual.

  • Page 41: One-Touch

    ONE TOUCH TELEPHONE PREFERENCE One-touch setup and operation One touch Assign the buttons on the right side of the phone, the one-touch keys, as intercom or outside call shortcut keys, and enter and view the outside phone numbers. PREFERENCE Assign the one-touch keys as intercom or outside- call shortcut keys.

  • Page 42: One-Touch Storage

    PROGRAM (ENTER NUMBER) PAUSE One-touch setup and operation One-touch storage 1. Press [ENTER]. The screen displays ONE TOUCH. 2. Press [ENTER]. 3. Press [ ] or [ ] repeatedly until you see PROGRAM. 4. Press [ENTER]. The screen includes (ENTER NUMBER).
  • Page 43 One-touch setup and operation One-touch storage continued from previous page 6. Press the desired one-touch key to store the telephone number in the normal location. -OR- [LOWER], Press then the desired one-touch key to store the telephone number in the lower location.

  • Page 44: To Dial A One-Touch Number

    One-touch setup and operation To dial a one-touch number This phone comes with one-touch preference preset to INTERCOM. NOTE: To change one-touch preference, see PREFERENCE on page 35 of this manual. If one-touch preference is set to INTERCOM: 1. Lift the handset. -OR- Press [ SPEAKER].

  • Page 45: To View Or Delete A One-Touch Number

    VIEW SPD#15 5550100 CANCEL Normal location: SPD# 1-16 Lower Location: SPD# 17-32 One-touch setup and operation To view or delete a one-touch number To view a one-touch number 1. Press [ENTER]. 2. Press [ ] or [ ] until you see ONE TOUCH. Press [ENTER].

  • Page 46: To Modify A One-Touch Number

    VIEW SPD#01 5550100 MODIFY One-touch setup and operation To modify a one-touch number 1. When a one-touch telephone number is displayed, press [ ] or [ ] to highlight MODIFY. 2. Press [ENTER]. 3. Press the dialpad keys to enter up to 24 digits. •...
  • Page 47 One-touch setup and operation To modify a one-touch number continued from previous page 4. Press the desired one-touch key to store the telephone number in a location. -OR- Press [LOWER], then the desired one-touch key to store the telephone number in the lower location.

  • Page 48: Using A 1080 Mailbox

    If the DTAD mailbox is designated, a DTAD system extensions will display its messages counter DTAD:XX/YY on its screen. The person on a DTAD system extension 1040 telephone can access the DTAD mailbox 1080 telephone to play back messag- es and record memos (see Listening to messages...

  • Page 49: To Setup Call Forwarding

    NO ANS CALL FWD FWD TO DTAD CALL FROWARD NO ANS CALL FWD 15 SEC FWD DELAY TIME Using a 1080 mailbox To set up call forwarding To turn call forwarding on Use this feature to turn the call forwarding to DTAD mailbox function on or off.

  • Page 50: Listening To Messages - Internal Access

    Using a 1080 mailbox Listening to messages - internal access If a 1040 phone is assigned to a 1080 system extension mailbox, the screen will display the number of new and all messages you have. You will see DTAD: XX/YY, with XX being the number of new, (unplayed,) messges, and YY the number of all messages.

  • Page 51: Appendix A, Glossary

    Centrex service: This is a special subscriber service which may be available from your local telephone company for a fee. This 1040 telephone can be used with Centrex service. DND: When activated, the Do Not Disturb (DND) feature prevents interruptions during a call.

  • Page 52: Appendix B, Time/Date

    TIME/DATE = 2007 YEAR Appendix B Time/date When the telephone is idle, the screen will display the date and time. To set the time follow the steps below. 1. Press [ENTER]. 2. Press [ ] or [ ] until you see TIME/DATE. 3.

  • Page 53: Appendix C, Centrex Operation

    Appendix C Centrex operation Set ring delay duration This feature allows other system telephones’ calls to ring at the console phone. After a specified ring delay, the calls will ring at the console phone. (See CSL DELAY RING on page 75 of the installation guide.) Answer a delayed ring The console phone rings and the screen displays...

  • Page 54: Centrex Service Call Example

    If you subscribe to Centrex service provided by your local telephone company, you need to set up the system telephones first: Here is an example of one setup. EXT 11 (console) CONSOLE is ON. CSL DELAY RING is OFF. EXT 12 CONSOLE is OFF.

  • Page 55: Appendix D , General Product Care

    Appendix D General product care To keep your phone working well and looking good, follow these guidelines: • Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). • DO NOT expose it to direct sunlight or moisture. •...

  • Page 56: Appendix E, Important Product Information

    Appendix E Important product information This symbol is to alert you to important operating or servicing instruc- tions that may appear in this user’s manual. Always follow basic safety pre- cautions when using this product to reduce the risk of injury, fire, or electric shock.

  • Page 57: Especially About Corded Telephones

    Appendix E Important product information Especially about corded telephones • Electrical power: The telephone base must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged or switched off, or if the electrical power is interrupted.

  • Page 58: Appendix F, Fcc And Acta Information

    Appendix F FCC and ACTA information If this equipment was approved for connection to the telephone network prior to July 23, 2001, it complies with Part 68 of the Federal Communications Commission (FCC) rules. If the equipment was approved after that date, it complies with the Part 68 rules and with the Technical Requirements for Con- nection of Equipment to the Telephone Network adopted by the Administra- tive Council for Terminal Attachments (ACTA).
  • Page 59 Appendix F FCC and ACTA information 4. Rights of the telephone company If this equipment is causing harm to the telephone network, the telephone com- pany may temporarily discontinue your telephone service. The telephone com- pany is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible.

  • Page 60: Appendix G, Part 15 Of Fcc Rules

    Appendix G Part 15 of FCC rules Some telephone equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used properly, may cause interference to radio and television reception. This product has been tested and found to meet the standards for a class B digital device, as specified in part 15 of the FCC rules.

  • Page 61: Appendix H, Limited Warranty

    Appendix H Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of 1 (800) 222-3111 America call 1 (866) 288-4268 In Canada, call 1.
  • Page 62 Appendix H Limited warranty 4. What is not covered by this limited warranty? This limited warranty does not cover: • PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other liquid intrusion; or •...
  • Page 63 Appendix H Limited warranty 6. What must you return with the PRODUCT to get warranty service? You must: a. Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; b.

  • Page 64: Appendix I, Technical Specification

    Appendix I Technical specification Operating temperature Power adapter input Power adapter output Backup battery (purchased separately) Headset jack Wiring limitation System signal carrier frequency 32°F — 122°F 0°C — 50°C AC120V 60Hz DC12V 500mA Alkaline 9V, size 1604A 2.5mm, 32 - 150ohm No more than 600 feet 0.3B 1.7 MHz...

  • Page 65: Appendix J, In Case Of Difficulty

    1040, 1070 and 1080 telephones. • This system is not compatible with any other AT&T 4-line small business telephones, except for the 1040, 1070 and 1080 telephones. • If you have fiber optic service, (digital service to the building, analog service within the building,)
  • Page 66 Appendix J In case of difficulty There is no dial tone. I cannot dial out. • If the wiring for your system is greater than 600 feet, some of the advanced features may not work properly. You may have to remove some of the phones from remote areas.
  • Page 67 Appendix J In case of difficulty I cannot page or make intercom calls. • If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your local telephone company (charges may apply).
  • Page 68 Appendix J In case of difficulty I cannot transfer outside calls. LOW BATT is displayed on screen. The telephone does not ring when there is an incoming call. • If you are on a conference call with another telephone in the same system (page 22), the call cannot be transferred.
  • Page 69 Appendix J In case of difficulty Cannot join a conversation in progress. Display screen is blank. The call privacy feature does not work. Error tone (fast busy sig- nal) when making a page call. A double beep sounds every 30 seconds. Operation during a power failure.
  • Page 70 Appendix J In case of difficulty The screen displays AC FAIL. My calls fade out or cut in and out when I am using the telephone. The sound quality of the headset is poor I hear other calls when using the telephone. •...
  • Page 71 Appendix J In case of difficulty Common cure for electronic equipment: The answering system does not respond to internal access commands. If the telephone is not responding normally, try the following (in the order listed): 1. Disconnect the power to the telephone base. 2.

  • Page 72: Index

    Index AC fail, 4 Alert tones, 7 Answering calls, 9 Auto-mute, 30 Auto-redial, 18 Call privacy, 21 Call forwarding delay time, 43 Call transfer, 23 Conference call, 22 Delete redial entries, 17 Dialing one-touch dialing, 38 Directory card, 8 Do not disturb, 15 DSL, 42, 45 DTAD, 45 Ending calls, 10...
  • Page 73 Index Navigation keys, 3 One-touch keys, 3, 34 delete entries, 39 dial number, 38 new entries, 36-37 preference, 35 Page all, 31 Pause, 36, 40 Prime line, 9 Private line, 21-22 Receiving calls, 9-12 Redial stack, 17 Ringer on or off, 14 Ringer type, 14 Ringer volume, 13 Room monitor, 33...
  • Page 74 www.telephones.att.com © 2007 Advanced American Telephones. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property II, L.P. d/b/a AT&T Intellectual Property licensed to Advanced American Telephones. Printed in China. Issue 3 AT&T 11/07.

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