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Warranty service and support
With the original purchase of an IBM xSeries system, you have access to extensive
service and support. During the IBM Machine warranty period, you may call IBM
or your reseller for problem-determination assistance under the terms of the IBM
Statement of Limited Warranty.
The following services are available during the warranty period:
v Problem determination - Trained personnel are available to assist you with
v IBM hardware repair - If the problem is determined to be cause by IBM
v Engineering Change management - Occassionally, there might be changes that
v Customer replaceable units (CRUs) - Some parts of IBM xSeries systems are
The following items are not covered under warranty service:
v Replacement or use of non-IBM parts. All IBM parts contain a 7-character
v Identification of software problem sources.
v Installation of customer replaceable units (CRUs).
v Installation and configuration of BIOS code, firmware, or device drivers that are
See the IBM Statement of Limited Warranty for a full explanation of IBM warranty
terms. Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
v The machine type and model of your IBM hardware product (if available)
v Serial numbers of your IBM hardware products
v A description of the problem
v The exact wording of any error messages
v Hardware and software configuration information
International warranty service
If your travel with your xSeries system or relocate it to a country or region where
your system is sold and serviced by IBM or IBM resellers authorized to perform
warranty service, International Warranty Service (IWS) is available during the
warranty period. Eligible IBM systems are identified by their four-digit machine
types.
You can obtain IWS through the service delivery method (such as depot, carry-in,
or on-site) provided in the servicing country or region. Service methods and
procedures vary by country or region, and some services or parts might not be
available in all countries or regions. Service centers in certain countries or regions
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IBM 200/400GB LTO-2 Tape Drive: User's Guide
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
hardware under warranty, trained service personnel are available to provide the
applicable level of service, either on-site or at an IBM service center as
determined by IBM.
are required after a product has been shipped from IBM. In those instances, IBM
will make Engineering Changes (ECs) available that apply to your hardware.
designated as customer replaceable units. IBM ships CRUs to you for
replacement by you. CRUs include keyboards, monitors, memory, diskette
drives, hard disk drives, and mice (this list is not inclusive of all CRUs).
identification in the format IBM FRU XXXXXXX.
designated as customer installable.
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