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Appendix D. Product warranty and support information
Warranty period
The warranty period varies by machine type and country or region. Contact your
place of purchase for warranty service information. Some IBM machines are
eligible for on-site warranty service, depending on the country or region where
service is performed.
Prior to on-site warranty service, you are required to go through problem
determination with an IBM service specialist call center technician.
A warranty period of 3 years on parts and 0 years on labor means that IBM will
provide warranty service without charge for:
v parts only; on an exchange basis, in the first, second, and third years of the
v The IBM Machine Warranties Web site at
Machine - IBM 200/400GB LTO-2 Tape Drive
Problem determination
Prior to on-site warranty service, you are required to go through problem
determination with an IBM service specialist call center technician. The service
specialist will run diagnostic tests on the hardware and check the software.
Running diagnostics
The IBM service specialist will help you determine whether your equipment is
functioning as specified. It might be necessary to isolate the failing system, IBM
component, or both from any active production environment to run diagnostics
and perform defect-isolation programs. You are responsible for making the system,
IBM component, or both available for running diagnostics and defect-isolation
programs.
Checking software
The IBM service specialist will help you ensure that the correct BIOS code,
firmware, device drivers, and other supporting IBM software are installed and
correctly configured. It might be necessary to manually gather information about
the relevant software levels or run IBM-approved utility programs to gather this
information. It might be necessary to isolate the failing from any active production
environment to gather this information. Youare responsible, with assistance from
the support specialist, for gathering this information. The IBM Statement of
Limited Warranty does not include on-site assistance with this activity.
© Copyright IBM Corp. 2003
warranty period. IBM will charge you for any labor it provides in performance
of the repair or replacement.
www.ibm.com/servers/support/machine_warranties/ contains a worldwide
overview of the IBM Statement of Limited Warranty for IBM Machines, a
glossary of terms used in the Statement of Limited Warranty, Frequently Asked
Questions (FAQ), and links to Product Support Web pages. The IBM Statement
of Limited Warranty is available from this Web site in 29 languages in Portable
Document Format (PDF).
Warranty period
Parts - 3 years, labor - 0 years
Service delivery method
Customer carry-in or mail-in
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