Network Fax Or Network Scan Sending - Konica Minolta bizhub C652 User Manual

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12.1.2

Network fax or network scan sending

If you cannot send a fax while using the Internet Fax, IP Address Fax, E-mail, SMB, FTP, WebDAV or Web
Service functions, follow the steps below to identify the problem.
Check points
Does the size of E-mail to
be sent exceed the
SMTP server capacity?
Was the transmission
procedure carried out
correctly?
Are the network settings
and connection correct?
Is the E-mail address of
the machine configured?
Are cables connected
correctly?
Is the recipient's fax
number or address cor-
rect? Were the address
book destination and
program destination reg-
istered correctly?
Is there a problem with
the receiving machine?
Reference
- Even if the transmission result screen or the result area of an activity report indicates "----", due to a
problem in an Internet pathway, the E-Mail message may not be delivered to the recipient. "----"
displayed in the TX Result or Activity Report indicates that the fax has been successfully sent to the
server. If the machine receives a message disposition notification (MDN), [OK] appears in the
transmission result screen or the result column of an activity report. Use G3 Fax to receive important
contents.
12-4
Corrective Actions
If the size of E-mail exceeds the SMTP server capacity (if specified), an error
occurs and the E-mail cannot be sent. For details on the SMTP server capac-
ity settings, refer to the "User's Guide [Network Administrator]".
Check the transmission procedure and then resend the fax. For details on the
transmission procedure, refer to page 5-3.
Check the network settings and connection. For details on the network set-
tings, refer to the "User's Guide [Network Administrator]".
Check the E-mail address of the machine and configure it. For details on con-
figuring the E-mail address, refer to the "User's Guide [Network Administra-
tor]".
Check that the network cable, modular cable, and any other relevant connec-
tors are correctly connected.
There may be an error in registering the fax number when address book des-
tination and program destination are used.
Print the list of address book destinations to check that the numbers are reg-
istered correctly.
Is the power of the receiving facsimile turned off, is it out of paper or is there
another problem? Call the recipient to determine whether there is a problem.
Cannot send faxes
bizhub C652/C652DS/C552/C452 (Version 3)
12.1