Cal Spas Pneumatic Series Owner's Manual page 145

WARRANTY
This limited warranty is effective for Journey Series spas manufactured after January 1, 2004
Spa Shell / Structural Warranty
Journey Spas: C.A.I. warranties against the loose of
water through the spa shell due to defects in mate-
rials and workmanship for a period of 10 years from
the original date of purchase.
5 Year Interior Surface Warranty
Journey Series Spas: C.A.I. warranties the stan-
dard acrylic/standard quarite interior surfaces
from cracks, blisters, peeling, discoloration and
lamination for a period of 5 years from the original
date of purchase.
Lifetime Warranty:
C.A. I. warranties the XL heater, and Cal Zone Quest 2000 Ozonator against mal-
function due to defects in materials and workmanship for the lifetime of the spa.
This warranty excludes replaceable Ozone Cartridge, which has a 1-Year
Warranty from the original purchase date of spa. Therefore, the aforementioned
product(s) has no bearing on this warranty. And, is hereby, excluded from this
extended warranty program.
Extent of Warranty
This limited warranty is only valid on portable models
delivered in the continental United States and extends
through the selling dealer to the original purchaser at
the original site of installation. This guarantee
becomes valid at time of purchase and ends either by
specified time-frame listed above, owner-transfer, or
relocation.
Disclaimers
This limited warranty provided herein is made
with the express understanding that the spa is
not an essential device of medical device as
defined under State and Federal Law. C.A.I.
shall not be liable for loss of use of the spa or
other incidental or consequential costs,
expense or damages, which may include but
are not limited to removal of permanent deck or
other custom fixtures or the necessity for crane
removal. Any implied guarantee shall have
duration equal of the applicable guarantee stat-
ed above. Under no circumstances shall C.A.I.
or any of its representatives be held liable for
injury to any person or damage to any property,
however arising.
Owner's Manual
LIMITED
Warranty Exclusions &
Limitations
This guarantee is void if the spa has been subject
to negligence, alteration, misuse, abuse, repairs by
non-C.A.I. authorized personnel, incorrect electri-
cal installation, acts of God, and any other cases
beyond the control of C.A.I. Please refer to the
Owner's Manual for examples of exclusions and of
common acts invalidating this guarantee.
Warranty Performance
In the event of a malfunction or defect covered
under the terms of this guarantee, the factory
authorized selling dealer is responsible for per-
forming all necessary repairs. To obtain service,
contact the selling dealer. In the event the con-
sumer is unable to obtain satisfactory customer
service from the selling dealer, written notification
must be given to the C.A.I. Customer Relations
Department within 10 days of the reported failure.
There will be no charge for parts or labor on a cov-
ered item. However, the service agent may assess
a reasonable travel or mileage charge per service
call. If C.A.I. determines that repair of a covered
item is not feasible, C.A.I. reserves the right to
replace the defective merchandise with merchan-
dise equal in value to the original purchase price.
In the event Of any guarantee replacement, all
removal, replacement, installation and shipping
costs are the responsibility of the spa owner.
Equipment Warranty
Journey Series Spas: C.A.I. warranties the
spas electrical and electronic component-
specific, the control system, pumps and air
blowers against malfunction due to defects in
materials and workmanship for a period of
five years from the original date of purchase.
Plumbing Warranty:
C.A.I. warranties the sure-flo jet inserts and
all factory installed plumbing and 'Eliminator'
wet end from loss of water due to defects
and workmanship for a period of 5 years
from the original date of purchase.
Cal Select Spa Cabinet:
C.A.I. warranties the spa cabinet to be free from defects in material and
workmanship for a period of 90 days from the original date of purchase.
Seasonal check and surface cracks are not considered defects in mate-
rial and workmanship, as they are normal characteristics of all wood.
Surface stain is specifically excluded from this warranty.
This limited warranty gives you specific legal
rights and you may have other rights, which
may vary from state-to-state.
For customer service, contact the authorized
selling dealer immediately. If you need addi-
tional information or assistance, please con-
tact the C.A.I. Customer Relations Department
at 1462 E. Ninth St., Pomona CA 91766 OR
CALL (800) 225-7727
Legal Remedies
Customer Service
www.calspas.com
1462 E. Ninth St.
Pomona, CA 91766
(909)623-8781
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