Putting A Call On Hold; Muting A Call; Transferring A Call - Avaya one-X User Manual

Answering a call

Putting a call on hold

1. Press Phone to view the main Phone screen, if necessary.
2. If you are not active on the line you want to put on hold, select that line.
3. Press Hold.
4. Press Resume or the line button of the held call to retrieve the call. Your system

Muting a call

If a call is on mute and you switch between the handset, headset, or speakerphone, the mute
will be turned off. When the call is muted, the Mute button light is on and the top line displays the
Mute icon.
1. Press Mute during a call so that the other person cannot hear you.
2. Press Mute again to unmute the call.

Transferring a call

1. From the Phone screen, if the call to be transferred is not already active
2. Press Transfer.
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32 Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide
Note:
A hold timer may display when you put a call on hold. For more information, see
Displaying call timers
administrator may have administered the Hold Recall feature, which alerts you
visually and with a priority ring to remind you of a held call after a certain period of
time.
(highlighted), select the line on which the call to be transferred appears.
on page 18.
September 2010