Related Manuals for Avaya ONE-X 3.1.0
Summary of Contents for Avaya ONE-X 3.1.0
- Page 1 Avaya one-X™ Quick Edition Release 3.1.0 Telephone User Guide 16-601411 Release 3.1.0 May 2007 Issue 2...
- Page 2 Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://avaya.com/support...
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Page 3: Table Of Contents
Customizing Your Quick Edition IP Telephone ..... . Introducing Your Telephone ...... - Page 4 Appendix A: Options Menus ........Telephone Options........
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Page 5: Customizing Your Quick Edition Ip Telephone
Customizing Your Quick Edition IP Telephone Introducing Your Telephone Avaya one-X Quick Edition software is embedded in each Quick Edition IP telephone. The Line/ Feature buttons, the softkeys immediately below the display, and the buttons on the face of the telephone provide access to features. -
Page 6: Programmable Softkeys
Table 1: Telephone Softkey Functions Label Retrv MyDir CFwd Vmail VMSet Page Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide ) buttons to view all options. Displaying the User Options Menu Function Retrieve parked calls Corporate Directory My Personal Directory Call Forward... -
Page 7: Displaying The User Options Menu
Accessing user options when password protection is disabled 1. Press the OPTIONS ( 2. Select Options on the Main menu, or press the indicated dialpad key. Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide Customizing Your Quick Edition IP Telephone My Status... -
Page 8: Setting Password Options
When you disable password protection for accessing user options, the voicemail Note: password is not disabled. 1. Access the User Options menu (see Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide ) button. ) button. Displaying the User Options Menu on page 7). -
Page 9: Viewing And Modifying User Preferences
1. Access the User Options menu (see 2. Select Language Settings on the Main Menu. 3. Language is displayed for each of the system and telephone components. Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide Customizing Your Quick Edition IP Telephone ) and ( ) buttons to adjust the handset, speakerphone, headset, ) button. -
Page 10: Choosing A Personalized Ringer Tone
To put an active call on hold while you answer a second call 4. Select the Exit softkey to display the previous menu, or press the PHONE/EXIT ( button. Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide ) button. on page 15. -
Page 11: Setting The Contrast Level Of The Display
The headset jack is compatible with a large number of headsets, the recommended M12LUCM modular base unit, or the HIP-1 headset adapter. Noise canceling headsets are recommended. Using Avaya headset models AWH-55/65, you can answer or disconnect calls directly from these wireless headsets. - Page 12 4. Select the Line/Feature ( ) button beside the number that you want to dial. 5. To place the call, either pick up the handset or press the SPEAKER ( Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide ) button or a Line/Feature ( ) button.
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Page 13: Making Restricted Calls
The display shows information about incoming calls, including the name and number of the calling party. The information shown depends on the services offered by your service provider. Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide ) buttons. ) button. - Page 14 The telephone immediately stops ringing. If call-forwarding has been defined (see Forwarding on page 19), the call is handled accordingly. Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide on page 35. ) button or the associated Line/Feature ( ) button.
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Page 15: Call Handling
2. Conduct and conclude the new call. 3. To retrieve the held call, select the HELD softkey that corresponds to the held line. Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide ) button. You can replace the handset without losing the call. -
Page 16: Transferring Calls
The caller hears music on hold if available, or an “on hold” tone. If the call is not retrieved within one minute, an alert tone is played every 30 seconds on the one-X Quick Edition telephone that was used to park the call. - Page 17 An error message is displayed when a parked call cannot be retrieved. 1. At the telephone that was used to park the call, perform one of the following actions: pick up the handset.
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Page 18: Conference Calls
2. To re-open the conference call, press the HOLD ( To end the conference call Perform one of the following actions: ● Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide Making and Answering Calls ) button. on page 11). -
Page 19: Call Forwarding
4. Press the PHONE/EXIT ( To forward calls to a directory number 1. Select the CFwd softkey. 2. Select All Calls or After 3 Rings. Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide ) button. ) button. ) button. - Page 20 The current number of rings is displayed at the top of the display. 5. Perform one of the following actions: Press 1 on the dialpad to redirect calls to voicemail, and then select the Save softkey. ● Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide May 2007...
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Page 21: Zero-Redirect
5. Enter the number to which the call will be redirected. You can enter an extension number or an external telephone number. If the call will be redirected to a PSTN number or a SIP network number, include the prefix. -
Page 22: Using Call Logs
When 200 entries has been stored, a new call is added and the oldest call is deleted. Note: If you have a 4621 SW IP telephone, the Line/Feature ( ) button on the bottom Note: right side of the display provides access to the Call Log. You can select the Log softkey instead of performing steps 1 and 2 of the procedures in this section. -
Page 23: Using Voice Mail
Use the voicemail to view a the list of messages, and play, copy, or delete messages. You can save caller records to your Personal directory or to a Speed Dial button. Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide ) button. -
Page 24: User Keypad Shortcuts
You can access your voicemail from any touch tone telephone, internal or external. Refer to the procedure, To access your voicemail using any telephone User Keypad Shortcuts The following table show user shortcuts available from the keypad after you enter the password. -
Page 25: Caller Keypad Shortcuts
Caller Keypad Shortcuts The following table shows the options that a caller can select while leaving a message. Each key on the caller’s dialpad performs a different function. Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide Function Stop recording. -
Page 26: Retrieving Voicemail Messages
The voicemail on a Quick Edition IP telephone can store a maximum of 30 voicemail messages or 20 minutes of messages. When your voicemail in box is full, callers hear a message indicating that voicemail storage is full and no more messages can be saved. To recover storage space, delete some of the existing recordings. - Page 27 Note: network must be equipped with a PSTN gateway. 1. Using any touch tone telephone that has access to the one-X Quick Edition network, dial the extension of your Quick Edition IP telephone. Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide ) buttons to adjust the volume while the recording ) button respectively.
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Page 28: Recording And Managing Personalized Voicemail Greetings
For example, “Please leave a message. When you are finished, press the number key to hear voicemail options.” Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide Displaying the User Options Menu on page 7.) - Page 29 5. When you are prompted to delete the greeting, select the Yes softkey. 6. Select the Exit softkey to display the previous menu, or press the PHONE/EXIT ( button. Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide Displaying the User Options Menu Displaying the User Options Menu Using Voice Mail on page 7).
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Page 30: Using Directories
Corporate directory—Populated and updated automatically, it contains an entry for every ● Quick Edition IP telephone in the one-X Quick Edition network. You cannot add or delete these entries. Group names and extensions may also appear in a directory. Personal directory—This is your own directory. You can add, edit, or delete your entries. -
Page 31: Adding An Entry To Your Personal Directory
9. Select the Exit softkey, or press the PHONE/EXIT ( To copy an entry from the corporate directory 1. Select the Dir softkey. Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide Action To enter special characters . , ’ & - and @ To change a character to upper- or lower-case. - Page 32 4. Select the Edit softkey. 5. Use the guidelines included in 6. Select the Next softkey. 7. Optionally edit the number. Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide Table 2 under Typing with the keypad on page 31 to edit.
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Page 33: Status
● When Status is set to automatic, the following values can be displayed: On Call (off hook) ● Available (on hook) ● Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide Status ) button to clear the display. May 2007... - Page 34 1. Press the Line/Feature ( ) button beside the entry. 2. Press the Dial softkey. To configure your own status information Refer to Programmable Softkeys Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide Meaning Off hook (on a call) On hook (available) All calls forwarded...
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Page 35: Do Not Disturb
When your phone is in use, the monitored names will shift to the right side of the screen. ● Do Not Disturb You can use the do not disturb (DND) feature to prevent your telephone from ringing or receiving pages. Call forwarding rules handle the call (see Programmable Softkeys To enable or disable DND 1. -
Page 36: Paging
Each telephone can be configured to belong to one additional zone. Using the web-based administration interface (see “Telephone Details” in the Avaya one-X Quick Edition System Administration Guide), a Quick Edition IP telephone can be configured to respond to pages to a specific zone, from 2 to 9. - Page 37 2. If you want to copy an entry from the list of dialed numbers, select the Out softkey. 3. Select the Line/Feature ( ) button beside the number that you want to copy. Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide ) button.
- Page 38 9. Select the Exit softkey to display the previous menu, or press the PHONE/EXIT ( button. To delete a speed dial entry 1. Press the OPTIONS ( 2. Select Speed Dial on the Main menu. Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide ) button. ) button. May 2007...
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Page 39: Registration Information For Optional Features
1. If you are logged in to the web-based system administration interface, log out. 2. Using the extension number of the telephone that receives voicemail messages on behalf of the user and the password needed to access user options on that telephone, log in to the web-based User Options interface. -
Page 40: Playing An Audio File Attachment
Users may listen to the voicemail recording by opening the audio file using the media player. User PC requirements: a plug-in for the Microsoft Windows Media Player (a free download from the Avaya ● Technical Support site and installed on each user PC - see Notes, below) Microsoft Windows XP or 2003 ●... -
Page 41: Teleworker Application
To provide a secure link to the one-X Quick Edition network from a remote office, Note: a customer-supplied VPN configuration is required. For configuration information, see “Add a Teleworker” in the Avaya one-X Quick Edition System Administration Guide. To view optional features registration information using a telephone 1. - Page 42 Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide May 2007...
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Page 43: Appendix A: Options Menus
8. Call Waiting Tone 9. Contrast Level 10. Teleworker 11. Reset Softkeys Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide To log into user or system options. View and clear incoming and outgoing log entries. Enable and disable Do Not Disturb. - Page 44 To access telephone and user options using a web browser: 1. Start the web browser on your computer. 2. In the Address field, enter the IP address of the telephone (for example, type https://192.168.0.2). Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide Enable, disable, and modify call forwarding settings.
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Page 45: System Options
4. IP Address 8. Auto Attendant 1. Auto Attendant 2. Custom Greeting 1 3. Custom Greeting 2 Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide Change telephone extension number. Specify extension to remove. Reset password on accessed telephone. View software version Specify IP address of TFTP server and/or confirm upgrade. - Page 46 Add or Remove Entry Phones Gateways Groups Auto Attendants Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide Help View all devices; add or remove a device. Set Details View Extension, Name, Status, Page Zone, Software Version, Network Name, Network ID.
- Page 47 Audio Bandwidth VLAN Settings Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide View, add, modify, or delete an external entry. Launch the SIP Proxy Identities dialog for editing. Configure a global dialing rule, it will apply to all telephones in the system.
- Page 48 Appendix A: Options Menus Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide May 2007...
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Page 49: Index
....Contrast level, setting Corporate directory Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide changing name in making calls using .. - Page 50 Receiving calls, answer a second call ..Receiving calls, ways to answer Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide Recording name for personalized greeting personal greeting...
- Page 51 ....user keypad shortcuts Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide what callers hear ..
- Page 52 Index Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide May 2007...