Chapter 5: Forwarding Calls; Send All Calls; Forwarding Calls - Avaya one-X User Manual

Chapter 5: Forwarding calls

You can forward your incoming calls to another number or to voicemail. When the Forward
button light is on, one or more of the forwarding features are active. The forwarding features
available on your phone depend on the options your system administrator has set. For more
information about the options available to you, contact your system administrator.

Send All Calls

When Send All Calls (SAC) is on, your incoming calls go directly to a predefined coverage
number, typically your voicemail. Incoming calls ring once at your extension and then go directly
to a number which is set by your system administrator. If the SAC feature is administered on
your phone, a Send All softkey appears on the Phone screen for idle calls. Pressing Send All
turns Send All Calls on. If it is already on, pressing Send All turns it off. You can also turn Send
All Calls on or off by using the telephone Features list.
1. From the Phone screen, scroll right to access the Features menu.
2. Select SendAllCalls.
3. Press OK or press the line button on which Send All Calls appears to turn Send All

Forwarding calls

Several forwarding features may be available so you can set a number to which your calls will
be forwarded, or turn off call forwarding if it is already on.
1. From the Phone screen, scroll right to access the Features menu.
2. Select Call Fwd.
3. Enter the number to which you want to forward your calls as the destination, then
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Calls on or off.
press Enter or OK.
After you enter the forwarding number, you hear a confirmation tone.
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