Diagnostic Tools; Troubleshooting Resources; Array Diagnostic Utility; Automatic Server Recovery - HP DL380 Generation 4 Maintenance And Service Manual

Diagnostic tools

In this section
Troubleshooting resources ....................................................................................................................... 69
Array Diagnostic Utility ........................................................................................................................... 69
Automatic Server Recovery ...................................................................................................................... 69
HP Insight Diagnostics............................................................................................................................. 70
Integrated Management Log .................................................................................................................... 70
Survey Utility.......................................................................................................................................... 70
HP Systems Insight Manager.................................................................................................................... 71
Lights Out Manager technology ............................................................................................................... 71
Option ROM Configuration for Arrays ...................................................................................................... 71
HP ProLiant Essentials Rapid Deployment Pack ........................................................................................... 71
HP ROM-Based Setup Utility .................................................................................................................... 72
SmartStart software ................................................................................................................................ 72

Troubleshooting resources

The HP ProLiant Servers Troubleshooting Guide provides simple procedures for resolving common
problems as well as a comprehensive course of action for fault isolation and identification, error message
interpretation, issue resolution, and software maintenance.
To obtain the guide, refer to any of the following sources and then select the HP ProLiant Servers
Troubleshooting Guide:
•
The server-specific Documentation CD
•
The Business Support Center on the HP website (http://www.hp.com/support). Navigate to the
server technical support page. Under self-help resources, select ProLiant Troubleshooting
Guide.
•
The Technical Documentation website (http://www.docs.hp.com). Select Enterprise Servers,
Workstations and Systems Hardware, and then the appropriate server.

Array Diagnostic Utility

ADU is a tool that collects information about array controllers and generates a list of detected problems.
ADU can be accessed from the SmartStart CD
the HP website (http://www.hp.com).

Automatic Server Recovery

ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such
as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System
Management driver, also known as the Health Driver, is loaded. When the operating system is
functioning properly, the system periodically resets the timer. However, when the operating system fails,
the timer expires and restarts the server.
("SmartStart software" on page 72) or downloaded from
Diagnostic tools 69