Out Call Routing Configuration
There are two ways to initiate outbound dialing in an AltiGen PBX:
Using the trunk access code
•
The trunk access code is easy to configure and use. However, it does not have the
capability to resolve complicated dialing situations.
Using the route access code
•
Using the route access code with the Out Call Routing table can resolve the following
complicated dialing situations:
Multiple 10-digit dialing area codes.
–
Both 10-digit and 11-digit dialing in the same area code.
–
Multiple carriers providing trunks for different purposes. For example, you may
–
have a local carrier provide trunks for local calls only and a long distance carrier
provide trunks that can accept only long distance dialing.
Block certain dialing patterns by creating an exceptions list.
–
Assist VoIP hop-off dialing to another system.
–
Assist T1/PRI tie trunk hop-off to other system.
–
Assist system Zoomerang and client application dialing, for example, AltiView and
–
AltiAgent. For example, dialing from AltiView will carry 11 digits and require the
system to remove a digit before making a call to the carrier if it is a 10-digit dialing
area.
Divide trunks with the same characteristics into multiple routes and prioritize
–
them when assigning routes on the Default Routes tab or on the Dialing
Pattern tab of the Out Call Routing Configuration window.
When a user dials an outside number using the route access code, the system performs
the following tasks:
Compares the dialed number with entries in the Dialing Pattern table. If there is a
•
match, the system uses the route assigned to the dialing pattern to make the
outbound call. The route assigned to the special dialing pattern may have a digit
manipulation rule to add or remove digits from the dialed number.
If there is no match in the Dialing Pattern table, the system examines the digits to
•
determine if the call is a local, long distance, international, or emergency call. The
routes defined in the Default Routes tab are used to process the call.
AltiWare ACM 5.1 Administration Manual 181
C
H A P T E R
14