Altigen AltiWare ACM 5.1 Administration Manual page 452

Index
Q
quality of service (QoS) 315
Quantum
line properties 199
trunk properties 169
Quantum board
trunk seizure 170
queue announcement 297
queue call priority score 300
queue management
advanced 300
for huntgroups 262
for workgroups 296
queue overflow
advanced queue management
302
queue overflow routing 298
queue phrase options 297
queuing control
basic 297
quit queue 299
R
Read Config tool 399
Realtime Transport Control Proto-
col (RTP/RTCP)
definition 431
record option 169
recorded announcements, config-
uration 73
recording
auto attendant phrases 101
configuring call 112
configuring on trunk 153
file description 111
messages 89
multiple gateways 113
personal options 197
remote shared directory 113
requirements 111
Recording button 44
recording options
for workgroups 277
Recording Seat license 198
recording tone 198 278
,
refresh enterprise configuration
354
refresh interval, current traffic
statistics 49
registration methods 28
rejoining a server to VoIP domain
344
relocating domain extension 350
relocating domain extension us-
ing #27 351
remote IP phones behind NAT 424
remote locations 338
438 AltiWare ACM 5.1 Administration Manual
repair, product 428
replicate from domain 354
report
cumulative IP traffic statistics
356
system summary 355
Report menu 43
reports, call logs 69
reports, system 355
requirements
basic AltiServ platform 21
CPU, memory, HDD 22
reset board button 124
Reset button, Extension View 46
Reset button, Trunk View window
46
resetting cumulative statistics
357
Resource board 125
Restoring files 390
restricting tie trunk calls 68
restrictions
call 214
outgoing call 214
ring all available members 261
294
ring average longest idle member
295
ring back 53
ring fewest answered calls 295
ring first available member 261
294
ring longest idle member 261
294
ring shortest average talk time
295
ringing
distinctive, enabling 53
RNA Agent Auto Logout 293
RNA Agent Not Ready 294
route access 60
route access code vs trunk access
code 150 , 181
route definitions
out call routing 183
, 277
router 316
routing
by caller ID 176
by caller ID & DNIS 175
by DNIS 177
incoming calls 175
routing rules, in call 175
RTP & RTCP settings 431
RTP packet length 330
RTP/RTCP
definition 431
Rx level
improving 165
Rx level, measuring 164
S
scheduling backup 389
scope of extension
changing 348
VoIP domain 346
security alert log file 211
357
–
security, detecting hackers 210
send notification 212
server
Exchange 90
server ID
changing length 343
server ID length 432
server IP address 338
servers, using multiple 79
service
parameters 419
subscribing to 419
service level calculations options
button 277
service level for workgroups 48
service level threshold 276
,
services
AltiGen, stop & start 394
SMTP/POP3 89
Services menu 42
setting 10 digit dialing area codes
68
,
setting huntgroup hours 253
setting trunk attributes 150
,
setting up
extensions 193
groups 203
huntgroup mail management
253
huntgroup membership 252
huntgroups 250
workgroups 275
SF (Superframe Format) 132
shared mobile trunk, setting 244
signal channel, about 142
signaling protocol
T1 157
silence suppression 329
single call handling 261
single call handling, enabling 261
295
single call waiting, enabling 218
single data message format (SD-
MF) 200
SIP Early Media 330
SIP tietrunk properties, setting
154
SIP trunk properties, setting 155
skill setting
, 291
,