Table Of Contents - Avaya 9600 Series User Manual

Contents
1. Introduction
1.1 Important Safety Information ..................................................................... 9
1.2 9620 Telephone ..................................................................... 10
1.3 9630 Telephone ..................................................................... 11
1.4 9640 Telephone ..................................................................... 12
1.5 9650 Telephone ..................................................................... 13
1.6 Status Letters ..................................................................... 14
1.7 Button Modules ..................................................................... 15
1.8 Phone Keys ..................................................................... 16
1.9 The Phone Stand ..................................................................... 17
2. Making Calls
2.1 En-Bloc Dialing ..................................................................... 20
2.2 Call Soft Key Options ..................................................................... 21
2.3 Calling from the Contacts List ..................................................................... 22
2.4 Calling from the Call Log/History ..................................................................... 22
2.5 Redialling a Previous Number ..................................................................... 23
2.6 Making a Page Call ..................................................................... 23
2.7 Withholding Your Number ..................................................................... 23
2.8 Adjust the Call Volume ..................................................................... 24
2.9 Muting a Call ..................................................................... 24
2.10 Ending Calls ..................................................................... 24
3. Answering Calls
3.1 Divert a Call to Voicemail ..................................................................... 27
3.2 Ignore an Incoming Call ..................................................................... 27
3.3 Answering a Page Call ..................................................................... 27
3.4 Call Pickup ..................................................................... 28
4. Redialling
4.1 Redial (Last Dialed Mode) ..................................................................... 30
4.2 Redial (Call Log Mode) ..................................................................... 30
4.3 Selecting Your Redial Mode ..................................................................... 30
5. Holding and Parking Calls
5.1 Holding Calls ..................................................................... 33
5.1.1 Holding a Call ............................................................................ 33
5.1.2 Taking a Call Off Hold ............................................................................ 33
5.1.3 Switching Between Calls ............................................................................ 33
5.1.4 Transfer a Held Call ............................................................................ 33
5.2 Parking Calls ..................................................................... 34
5.2.1 Park Using the Menu ............................................................................ 34
5.2.2 Unpark (Status Menu) ............................................................................ 34
6. Transferring Calls
6.1 Transfer to Voicemail ..................................................................... 36
6.2 Transferring a Held Call ..................................................................... 36
7. Account Codes
7.1 Forced Account Code Entry ..................................................................... 38
7.2 Manual Account Code Entry ..................................................................... 38
8. Conference Calls
8.1 Starting a Conference ..................................................................... 40
8.2 Adding a Call to a Conference ..................................................................... 40
8.3 Viewing Conference Details ..................................................................... 40
8.4 Dropping/Muting Parties ..................................................................... 41
9600 Series Phone User Guide
IP Office Release 6.1
8.5 Holding a Conference Call ..................................................................... 41
8.6 Transferring Calls Using Conference ..................................................................... 41
9. Headset/Handsfree Operation
9.1 Headset Operation ..................................................................... 44
9.1.1 Headset Volume ............................................................................ 44
9.1.2 Default Handsfree Audio Path ............................................................................ 44
9.2 Handsfree Speaker Operation ..................................................................... 45
9.2.1 Speaker Volume ............................................................................ 45
9.2.2 Default Handsfree Audio Path ............................................................................ 45
10. Contacts/Directory
10.1 Managing External Contacts ..................................................................... 48
10.2 Viewing Contacts Details ..................................................................... 49
10.3 Make a Call from the Directory ..................................................................... 50
10.4 Using the Directory for Other Functions ..................................................................... 50
10.5 Adding a New Contact ..................................................................... 51
10.5.1 Add a Contact from the Call Log ............................................................................ 51
10.6 Editing a Contact ..................................................................... 52
10.7 Deleting a Contact ..................................................................... 52
11. Call Log/History
11.1 Accessing the Call Log/History ..................................................................... 55
11.2 Making a Call ..................................................................... 55
11.3 Viewing Call Details ..................................................................... 56
11.4 Deleting a Record ..................................................................... 57
11.5 Deleting All Records ..................................................................... 57
11.6 Adding a Record to Your Contacts ..................................................................... 57
12. Voicemail
12.1 Message Waiting Indication ..................................................................... 60
12.2 Checking Messages ..................................................................... 61
12.3 Sending a Message ..................................................................... 62
12.4 Mailbox Greeting ..................................................................... 62
12.5 Email Mode ..................................................................... 63
12.6 Changing Your Voicemail Code ..................................................................... 63
12.7 Voicemail On/Off ..................................................................... 63
12.8 Transfer to Voicemail ..................................................................... 63
12.9 Send a Call to Voicemail ..................................................................... 64
12.10 Visual Voice ..................................................................... 64
13. Logging In/Out
13.1 Logging In ..................................................................... 67
13.1.1 Logging In on a Phone Already in Use ............................................................................ 67
13.1.2 Logging In on a Not Logged In Phone ............................................................................ 67
13.1.3 Logging In on an Unregistered Phone ............................................................................ 67
13.2 Logout ..................................................................... 68
13.3 Lock ..................................................................... 68
13.4 Unlock ..................................................................... 68
13.5 Auto Lock ..................................................................... 69
13.6 Changing Your Security PIN ..................................................................... 69
14. Redirecting Calls
14.1 Follow Me ..................................................................... 73
14.1.1 Follow Me To (Features Menu) ............................................................................ 74
14.1.2 Follow Me (Status Menu) ............................................................................ 74
14.1.3 Follow Me Here (Features Menu) ............................................................................ 74
14.2 Forwarding Calls ..................................................................... 75
14.2.1 Forward Unconditional (Status Menu) ............................................................................ 77
Contents
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Issue 02c (28 October 2010)